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01-16-2008, 12:38 PM
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#1
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1 Rivet Member
Lafayette
, Rocky Mnt. Region
Join Date: Nov 2006
Posts: 11
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Back Window Shattered While Towing
I have a 25' FB that was at a distant dealer for some warranty work. The dealer arranged for a transport company to return the trailer to me. On the way home, the back window shattered. I don't have any more information that this right now. I'll ask the dealer for pictures when tey get the trailer back.
Is this a common occurrence? I guess something could have bounced up and caused the damage, but it doesn't seem as likely as a front or even a side window.
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01-16-2008, 12:48 PM
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#2
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Rivet Master
Currently Looking...
West of Fort Worth
, Texas
Join Date: Aug 2006
Posts: 6,699
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Either way, it seems as though the trailer was still under the control of the dealership/trucking company. As such they would be responsible for safe delivery, IMO.
Yes tempered windows can shatter at odd times, for seemingly little or no reason.
Dave
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01-16-2008, 01:00 PM
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#3
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Rivet Master
2006 25' Safari FB SE
St. Cloud
, Minnesota
Join Date: Aug 2003
Posts: 13,280
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The back center flat window or one of the rounded panoramics?
It will be interesting seeing who assumes responsibility. Were you still under the year warranty?
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01-16-2008, 01:35 PM
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#4
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Rivet Master
Airstream Dealer
Corona
, California
Join Date: Feb 2002
Posts: 16,497
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Quote:
Originally Posted by richschafer
I have a 25' FB that was at a distant dealer for some warranty work. The dealer arranged for a transport company to return the trailer to me. On the way home, the back window shattered. I don't have any more information that this right now. I'll ask the dealer for pictures when tey get the trailer back.
Is this a common occurrence? I guess something could have bounced up and caused the damage, but it doesn't seem as likely as a front or even a side window.
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Commercial transportation companies are resposible for all damages, regardless.
Andy
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01-16-2008, 03:26 PM
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#5
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Rivet Master
1960 22' Safari
in the wilderness
, The great Mojave Desert
Join Date: Jun 2006
Posts: 4,077
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Quote:
Originally Posted by Inland RV Center, In
Commercial transportation companies are resposible for all damages, regardless.
Andy
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Andy, I know you've shipped more trailers than me (0) but are they responsible regardless no matter what that the cause is their error or a defect in the item being delivered?
__________________
I'd rather be boon docking in the desert.
WBCCI 3344 FCU
AIR# 13896
CA 4
Yes, we have courtesy parking for you. About an hour North of Los Angeles.
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01-16-2008, 03:43 PM
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#6
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Rivet Master
Airstream Dealer
Corona
, California
Join Date: Feb 2002
Posts: 16,497
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Quote:
Originally Posted by Goin camping
Andy, I know you've shipped more trailers than me (0) but are they responsible regardless no matter what that the cause is their error or a defect in the item being delivered?
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A transportation company is under contract to delivery the trailer, in exactly the same condition as they received it.
If anything happens to it, they are responsible.
Sure they can say the glass blew out by itself.
Really?
Did the driver back into something? Possibly, or maybe not.
The door is open to all kinds of if's, and's, and but's
That's why trucking or transport compnies carry liability insurance.
Might not be their fault at all.
But, the fact is that it happened while it was in their possession.
That makes it "the end of story."
Andy
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01-16-2008, 03:50 PM
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#7
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Rivet Master
2006 25' Safari FB SE
St. Cloud
, Minnesota
Join Date: Aug 2003
Posts: 13,280
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Rich, which window? My '06 Safari 25' FB pano windows show edge distortion from the forming process -- whereas my '74 Argosy's pano windows are distortion free -- neither of which should matter if the finished glass is tension free and the frames are pressure neutral.
Andy, I would think you weren't the dealer involved. You certainly have the wide experience across the insurance & dealer sides of the industry to provide an informed opinion.
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01-16-2008, 04:20 PM
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#8
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Rivet Master
Airstream Dealer
Corona
, California
Join Date: Feb 2002
Posts: 16,497
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Quote:
Originally Posted by CanoeStream
Andy, I would think you weren't the dealer involved. You certainly have the wide experience across the insurance & dealer sides of the industry to provide an informed opinion.
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I am not the dealer involved.
Just giving some heads up info.
Andy
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01-16-2008, 10:19 PM
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#9
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1 Rivet Member
Lafayette
, Rocky Mnt. Region
Join Date: Nov 2006
Posts: 11
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I'm not sure what window it is yet. The dealer just called this morning and told me about the damage, but hadn't gotten the trailer back. As soon as I know, I'll post more information about the damage.
The dealer has already said that if Airstream doesn't cover it through the warranty, the transport company insurance will take care of it. So, I'm not worried about that.
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01-17-2008, 06:05 AM
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#10
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4 Rivet Member
2005 25' International CCD
Leesburg
, Georgia
Join Date: Sep 2005
Posts: 316
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tempered (safety) glass is stressed glass. it will shatter into lots of little pieces rather than shards. the glass is heated up, formed if necessary then rapidly cooled. this stress is held throughout its life. if the [quote] frames are pressure neutral [quote] then bouncing down the road will not cause them to break.
your trailer may have been loaded and tied onto some other kind of trailer and then bounced around on tougher suspension.
i hope the transport company does the right thing and delivers your FB back to you all windows in tact.
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02-04-2008, 09:07 AM
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#11
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1 Rivet Member
Lafayette
, Rocky Mnt. Region
Join Date: Nov 2006
Posts: 11
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Here's the response from the dealer:
"I got your trailer back yesterday. It appears that the window came unlatched while driving the drivers side missle window broke; there is no damage to the frame or the side of the trailer."
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02-04-2008, 12:15 PM
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#12
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Rivet Master
1994 30' Excella
alexandria
, Kentucky
Join Date: Aug 2004
Posts: 2,320
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I would also ask what they were doing to protect the interior of the trailer from the elements.
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