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Old 07-08-2016, 12:47 AM   #1
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Erie , Colorado
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Angry Door on 2017 Classic won't close!

Hi does anyone have any advice or tips? We picked up our 2017 Classic on June 21st and headed out on a 3 month trip starting July 4th. When we got to our first stop in Dubois WY our power jack stopped working and the door stopped closing.

We figured out that we had a bad ground wire for the jack, easy fix. The door on the other hand is still an issue. The best way I can describe it is to say it acts like a door that wasn't hung square. If I let it open all the way, it feels like it catches as I try to close it. I'm able to get it closed from the outside if I push up and in.

Airstream and the extended warranty company want me to drive it to SLC or Boise to have it looked at, neither of these stops are on my route. The dealer that is on my route can't see me until the end of the month at the earliest.

Oh and both my kitchen and bathroom sinks are leaking and the bathroom fan stopped working.

Is having this many issues normal? Is having such poor support from Airstream normal? I spent 200K on the Classic and new TV and feel like I may have made the biggest financial mistake of my life.

Any positive thoughts, ideas or suggestions are very welcome and much appreciated

Thank you,
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Old 07-08-2016, 12:53 AM   #2
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Very, very sorry to hear of all your problems. But, sadly, that level of quality control is the norm with Airstream whether you buy their cheapest trailer or their most expensive. That's why before you spend that kind of money you should fully research what you're getting into. There are hours upon hours worth of reading on this forum regarding Airstream's lack of quality control.

One thing to check is to make sure you're not using your stabilizing jacks as levelers. They are NOT designed to level the trailer or carry any sort of weight. That WILL bend your frame and make your door no longer open or close properly. I've had my door act screwy with just a tiny bit of force on the stabilizers. These trailers are very flimsy in that way; they have very weak frames and use the shell to support the frame. Anything that distorts that will keep the door from working properly.

Have you tried to close the door when no jacks are on the ground?

Good luck!
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Old 07-08-2016, 03:58 AM   #3
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I realize you don't want to hear this but so far your issues are fairly mild and YES normal with all RVs. As you stated jack issue, simple and easy.

Rarestream's suggestion on jacks is a good one. Lowering the jacks is simply a stabilization process not a leveling process. If that is not it, I think I'd divert and run over to Idaho, knowing it's a pain etc. But if that is where AS suggested you go, there is a reason. Is it the door frame that is the issue or the stops, the latches? We had a latch issue on this AS and all it needed was some lubricant.

Fan in bathroom is a vendor issue, supplied by AS true, but not their quality. I had both go out four years ago in a brand new unit and in two units since so far no issue. Not sure what is up with that one.

I don't think you've made a mistake. Prior to THIS AS of ours we had an expensive 38' motorhome, one of the best brands in the country. Drove it 7,000 miles all kinds of issues and sold it, bought another 30' AS. Yes we have had issues with our 2015, but don't consider it a mistake, a pain for sure. There are a limited number of AS owners on this forum and most of the posts surround problems which is common to forums - your answer to the door could lie in a thread on here.

Best of luck, enjoy

Bud
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Old 07-08-2016, 04:30 AM   #4
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Airstream Main Door Adjustment Video

There is a good link to a video on YouTube demonstrating how to adjust the door. It is something you could do with the right tools (some customized), but would likely be best to have it fixed under warranty.

It will give you some insight into how the doors can get out of alignment and how they are made too. The method of adjustment starts at about 3:44 of the video.

Don't be discouraged by naysayers. If airstream trailers (or anything else for that matter) were always manufactured perfectly there would be no need for warranties.
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Old 07-08-2016, 11:39 AM   #5
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Had same problem with door on our 2015 international signature. Check hinge pins for correct seating m they tend to work there way up and out of hinge . Solved my door problem. There is a proper way for them to be secured.
factory quality control leaves a lot to be desired. Almost as if it didn't exist . could give you a list of things they missed!
but in all fairness I have to give the warrenty dept. High marks for the quality of the work preformed by the tec. People at the factory. They go out of their way to fix the problem and make you a happy airstream owner. I've been there 3 times and left happy and satisfied every time .
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Old 07-08-2016, 11:39 AM   #6
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Thanks for the advice and support, we truly appreciate it.

Cheers!
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Old 07-08-2016, 11:48 AM   #7
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Others have already addressed the door issue so I won't repeat any advice on that point.

However, with respect to the leaky sink issues, we found that the drain lines under the sink will sometimes get loose and allow for leaks (this was an issue when we took delivery of our new trailer in 2014 as well.) The PVC connections under the sink can be hand tightened to stop any further leaking. Once properly hand tightened you may find that they will not need any further attention. I give mine a little twist every once and awhile for good measure. Since I "discovered" this, we have not had any leaks.

If you have leaks on the supply side, many of those connections are also hand tightened and thus you may want to give then a twist too.

Welcome to the club. You've got many years of happy Airstreaming ahead of you so don't worry too much about the start-up issues. If you had to do things over again, I might have suggested a few weeks of camping nearer your home base to work out the bugs, but no matter, you are where you are and you'll make it all work in the long run.
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Old 07-08-2016, 12:19 PM   #8
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Checking sink leaks.

Quote:
Originally Posted by eawotr View Post
Hi does anyone have any advice or tips? We picked up our 2017 Classic on June 21st and headed out on a 3 month trip starting July 4th. When we got to our first stop in Dubois WY our power jack stopped working and the door stopped closing.

We figured out that we had a bad ground wire for the jack, easy fix. The door on the other hand is still an issue. The best way I can describe it is to say it acts like a door that wasn't hung square. If I let it open all the way, it feels like it catches as I try to close it. I'm able to get it closed from the outside if I push up and in.

Airstream and the extended warranty company want me to drive it to SLC or Boise to have it looked at, neither of these stops are on my route. The dealer that is on my route can't see me until the end of the month at the earliest.

Oh and both my kitchen and bathroom sinks are leaking and the bathroom fan stopped working.

Is having this many issues normal? Is having such poor support from Airstream normal? I spent 200K on the Classic and new TV and feel like I may have made the biggest financial mistake of my life.

Any positive thoughts, ideas or suggestions are very welcome and much appreciated

Thank you,
I found water under my trailer on the bathroom sink side. However, not all the time. I noticed it only occurred after after using water in the sink. Started checking joints under the sink, turned water on and found the problem... the drain pipe from the trap to the pipe behind the wall that ran to grey tank, had not been glued. I was able to access the pipe and glued it properly, took awhile to find the problem...
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Old 07-08-2016, 12:27 PM   #9
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Could you take a picture standing back far enough to see how door fits in jamb? Also see if screen door maybe hitting frame on bottom.
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Old 07-08-2016, 12:37 PM   #10
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Unfortunately, the lemon laws do not apply to RV's.

The truth is that Airstream's have cr@ppy quality control & the many defects coming out of the factory appear to be due to a 'couldn't give a damn' attitude at the factory. It's very disappointing.

During my 8 years of ownership, most of my many, many months of labor in fixing my unit were to correct installation defects or design flaws. It's quite disgusting & discouraging at first.

Once you fix the all the factory mistakes & oversights, they are very nice units to use & own but getting there is not easy.

Airstream deserves a big class-action whack up the back of their corporate heads.
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Old 07-08-2016, 02:59 PM   #11
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Yes, I agree, after spending $200K on a Classic and new RAM 2500, it's hard to encounter warrantee issues right after delivery. We've been back to the AS dealer once for about 5 minor warrantee issues. After traveling 5000 more miles, we have a few more non-major fixes for them to do. Never-the-less, we are ENJOYING THE HECK out of our Classic and I'm glad we spent the $$ to get it, and our new truck. Have faith, all will be well soon!
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Old 07-08-2016, 03:06 PM   #12
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A warning to me as well

Quote:
Originally Posted by eawotr View Post
Hi does anyone have any advice or tips? We picked up our 2017 Classic on June 21st and headed out on a 3 month trip starting July 4th. When we got to our first stop in Dubois WY our power jack stopped working and the door stopped closing.

We figured out that we had a bad ground wire for the jack, easy fix. The door on the other hand is still an issue. The best way I can describe it is to say it acts like a door that wasn't hung square. If I let it open all the way, it feels like it catches as I try to close it. I'm able to get it closed from the outside if I push up and in.

Airstream and the extended warranty company want me to drive it to SLC or Boise to have it looked at, neither of these stops are on my route. The dealer that is on my route can't see me until the end of the month at the earliest.

Oh and both my kitchen and bathroom sinks are leaking and the bathroom fan stopped working.

Is having this many issues normal? Is having such poor support from Airstream normal? I spent 200K on the Classic and new TV and feel like I may have made the biggest financial mistake of my life.

Any positive thoughts, ideas or suggestions are very welcome and much appreciated

Thank you,
Wah! Terrible experience and a valued warning to me who is nearly putting $$$$$$ on a new model. I am now seeing (more below) many warnings about in adequate quality standards and questionable dealer response. I may cancel my desire for an AS, but first will ask to camp in the intended purchase on the lot to test for defects before moving it to an off shore island as a permanent residence. Can you imagine, getting it back to the mainland for this or that defect in the first two years? Shame on AS. Best of luck. Wish I could offer more.
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Old 07-08-2016, 06:47 PM   #13
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I understand your frustration. I first encountered the door issue with my 2012 28' Intl CCD. My issue was that I'd jacked the stabilizers a bit too firmly. It is hard to believe how just a bit too much tension can make the door difficult (impossible?) to close. When you have the door closed and you look around the edges, you can see that it is a very tight tolerance to the trailer body. If a hinge is just a bit loose (had that problem), you'll know it by how the door closes. If the screen door is a bit off, you'll know it. If it's time to put silicone grease on the rubber insulation, you'll know it. While it IS frustrating to have any kind of problem with a brand new trailer....you are going to LOVE your new Classic once these irritants are taken care of.
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Old 07-08-2016, 08:07 PM   #14
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Just goes to show you how weak the frame is. Granted the stabilizers are just that "stabilizers". NOT leveling jacks.
Raise all 4 stabilizers, then try the door.
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