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Old 01-08-2017, 08:47 PM   #1
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Daylight through entry door seal on New 27FB

We have a week old 27FB International. I can see daylight around portions of the entry door while latched closed. This improves when I lock the deadbolt.

Is this normal? I expected a tight seal that put into use the gasket around the door. Thoughts?

As a newbie could also use help with the warranty process. (If this is not m, in fact, normal) Can I bring the trailer to any certified Airstream dealer? Bought at Leisure Time in OKC but Vogt is closest to me in Dallas.

Thanks!
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Old 01-08-2017, 08:59 PM   #2
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You should not be seeing daylight. Follow up with your dealer.
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Old 01-08-2017, 09:30 PM   #3
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It is possible the door is not tightly sealed if it is sitting at an angle, maybe with stabilizers down. The frame and shell assembly is quite flexible, part of its light weight construction. It can be twisted slightly and temporarily if on uneven ground. I wouldn't do anything until I was sure it was on level ground and the stabilizers are evenly adjusted.

If you're sure it's level and even, and the door is not tight, the door can be easily adjusted. The method sounds crude, but amounts to bending it. The latch bar on the sill can also be moved slightly to ensure it is pulling tightly. There is a video on the procedure from Airstream, but you may want to let the dealer do it.

I didn't trust them and did my own so I can close the door without slamming it, just a gentle push with the flat of my hand on the latch area. Sometimes I think I might still see light if the trailer is on an uneven site. Better way to inspect it is to have your spouse shine a flashlight outside the area at night, and look from the inside for light. Water can't come in due to the sill design, a tiny bit of air is ventilation, I don't worry about it. The door seal will "break in" over time and the door will close a little easier, if that is a problem.

Dealer service can be spotty from place to place, they gave us some crap (about the door adjustment, no less, 90 day limit for this, corrosion, other nickel/dime stuff) at our selling dealer and we never went back. We have not needed any warranty service, but for routine care, inspections, and maintenance we travel extensively and route a trip through Jackson Center Airstream Service Center every couple of years or so. They are as good as it gets and no crap.
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Old 01-08-2017, 09:50 PM   #4
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This is NOT normal! We had exactly the same problem with Rocinante. Her door was horribly fitted, but now it's tight.

Take it back to the dealer and have them do whatever it takes to get the door properly fitted - under warranty. The seal should be tight, and the door should be easy to close as well as to open. Locking the deadbolt should make ZERO difference in how tightly the door is closed.

Given you have a 27FB, also check the front storage door (behind the propane tanks) to see whether it is water tight. One quick check: at night, turn on the lights inside the storage bin and close the door. If you can see any light coming out around the door, you do NOT have a seal. You can also try spraying the closed storage door with a hose and then open it to see whether water got inside. We had to have them work on that storage door repeatedly until they finally got it sealed enough to live with it. We still had to add some gaskets of our own to really seal that storage door, but in the end it turned out acceptably well.
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Old 01-08-2017, 10:26 PM   #5
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Here's the Airstream factory door adjustment video.

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Old 01-09-2017, 04:27 AM   #6
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AirDFW:

We had the same issue with a brand new 2017 Classic. We took the trailer after owning it a week back to the factory for something else and the technician worked on the door. Our gap was down where the door closes on the latch side at the bottom. It took the technician well over and hour to get it correct. The video posted by Doug is excellent but I do not think will fix your problem and I know it would not fix ours. I'd take it back to the dealer if possible.

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Old 01-09-2017, 05:17 AM   #7
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Quote:
Originally Posted by Rocinante View Post
This is NOT normal! We had exactly the same problem with Rocinante. Her door was horribly fitted, but now it's tight.

Take it back to the dealer and have them do whatever it takes to get the door properly fitted - under warranty. The seal should be tight, and the door should be easy to close as well as to open. Locking the deadbolt should make ZERO difference in how tightly the door is closed.

Given you have a 27FB, also check the front storage door (behind the propane tanks) to see whether it is water tight. One quick check: at night, turn on the lights inside the storage bin and close the door. If you can see any light coming out around the door, you do NOT have a seal. You can also try spraying the closed storage door with a hose and then open it to see whether water got inside. We had to have them work on that storage door repeatedly until they finally got it sealed enough to live with it. We still had to add some gaskets of our own to really seal that storage door, but in the end it turned out acceptably well.
Sounds like I have an issue that needs warranty service. Do I have to go to my dealer (3hrs away) or can I go to the dealer closest to me (20min away)? Not sure how this works with an Airstream vs a car, for example, which can be serviced at any dealer.
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Old 01-09-2017, 06:41 AM   #8
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The door has a "double click" when closing. At first we found that we didn't close the door to the second click. It is harder to do from the inside without using more force than you would a house door in order to get it to the second click.

Try it from the outside, close the door softly and push until you hear both clicks. Have someone inside to see if that closes the gap.
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Old 01-09-2017, 07:06 AM   #9
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Quote:
Originally Posted by AirDFW View Post
Sounds like I have an issue that needs warranty service. Do I have to go to my dealer (3hrs away) or can I go to the dealer closest to me (20min away)? Not sure how this works with an Airstream vs a car, for example, which can be serviced at any dealer.
Take it to the closest dealer. That is, unless you have a good reason not to. It's just like a car.
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Old 01-09-2017, 09:47 AM   #10
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Daylight through entry door seal on New 27FB

Most RV warranties are not in fact just like Car warranties. However, fortunately for Airstream owners, all Airstream dealers are required to service Airstream's under warranty, regardless of whether they sold that particular unit. So, I would vote for your nearest dealer. Call first, schedule the work, etc. If they give you a hard time (stories here indicate that some dealers push you to the bottom of their service queue if you did not buy from them), call Airstream corporate and start practicing your complaint skills.

BTW, for SOB RV's the overall warranty is almost always associated with the dealer who sold it to you. Airstream is different in this regard, and it is one of the many reasons why we chose that brand.

Oh, and keep a running list of busted stuff you want fixed under the warranty. This may be your first warranty issue, but I can pretty much promise it will not be your last - though it may be the most significant one. For the first two years, each time you go in for warranty service, you will probably have a list of annoying little things. We sure did. However, by the end of two years, we had a unit that was literally as good as it should have been when it left the factory.

One more thought: make the effort to build a first-name relationship with your local dealer's service department. Work with them, be friendly but assertive, and keep pushing until they are fixing stuff the way you want it fixed. That also worked for us, though the dealer clearly had determined they needed to improve their service department and at the same time made a concerted effort to get better over time. In our particular case, at the end of the two years our dealer's service quality had noticeably improved, and we were friends with the service manager, the service writers, and even some of the techs. They actually went to bat for us against Airstream corporate on a couple of warranty issues that would otherwise have cost us a lot of money.
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Old 01-09-2017, 01:10 PM   #11
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We have the same issue with our week old FC 25. I have to really push on the door to get it to lock. There is also a gap under the bottom door trim on the inside. Should it be flush to the floor? A little off topic, but the sheets were wet from condensation where the mattress butts up against front storage box on our FB. It was 23 outside and the inside was 68, but I also felt cold air blowing up along the nightstand. Please tell me this is not normal. Thanks.
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Old 01-09-2017, 01:32 PM   #12
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Not normal, specially on a brand new coach. Be sure your door frame is checked. It could be tweaked. Adding a thicker seal is not a good fix.
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Old 01-09-2017, 02:29 PM   #13
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Quote:
Originally Posted by dkottum View Post
Here's the Airstream factory door adjustment video.

great video...thanks
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Old 01-09-2017, 03:41 PM   #14
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Sagle , Idaho
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Quote:
Originally Posted by dkottum View Post
It is possible the door is not tightly sealed if it is sitting at an angle, maybe with stabilizers down. The frame and shell assembly is quite flexible, part of its light weight construction. It can be twisted slightly and temporarily if on uneven ground. I wouldn't do anything until I was sure it was on level ground and the stabilizers are evenly adjusted.

If you're sure it's level and even, and the door is not tight, the door can be easily adjusted. The method sounds crude, but amounts to bending it. The latch bar on the sill can also be moved slightly to ensure it is pulling tightly. There is a video on the procedure from Airstream, but you may want to let the dealer do it.

I didn't trust them and did my own so I can close the door without slamming it, just a gentle push with the flat of my hand on the latch area. Sometimes I think I might still see light if the trailer is on an uneven site. Better way to inspect it is to have your spouse shine a flashlight outside the area at night, and look from the inside for light. Water can't come in due to the sill design, a tiny bit of air is ventilation, I don't worry about it. The door seal will "break in" over time and the door will close a little easier, if that is a problem.

Dealer service can be spotty from place to place, they gave us some crap (about the door adjustment, no less, 90 day limit for this, corrosion, other nickel/dime stuff) at our selling dealer and we never went back. We have not needed any warranty service, but for routine care, inspections, and maintenance we travel extensively and route a trip through Jackson Center Airstream Service Center every couple of years or so. They are as good as it gets and no crap.
Great info re the Jackson Center. But you can check around for decent dealers, but get your manual and warranty paper and read the fine print and follow up here on Forums with very specific questions. The devil is always in the details about the fine print warranty and most lay customers rely too much on dealer say so without reading and understanding the warranty. Maybe call Jackson Center and talk to get educated and then get with your selling dealer.
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