Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
 


Reply
 
Thread Tools Search this Thread Display Modes
 
Old 01-12-2015, 12:12 PM   #1
Rivet Master
 
murreywalker's Avatar
 
2013 25' FB Flying Cloud
2011 23' FB Flying Cloud
Branson , Missouri
Join Date: Apr 2004
Posts: 734
Images: 1
Winegard's Customer Service (?)

I was given a Winegard Sensar Pro for Christmas in 2013.

It works as advertised and I have no qualms with its efficacy. It does the job.

However, I took my 2013 in to an authorized dealer for warranty work in December last, and they advised the Sensar Pro was my problem with outside cable reception and they would have to order a replacement. Jackson Center would not honor the Airstream warranty as it was not OEM –– understandable.

They (the dealer) advised me that the new replacement took care of the problem.

So I decided to return the defective unit to Winegard for replacement.

Now, the warranty leads one to believe they have a two year warranty on parts and a one year warranty on labor. NOT QUITE SO.

The Wingard representative told me the labor (which was a little over a year, but I had assumed the holidays would provide a bit of wiggle) would NOT be honored as I didn't take it to an authorized Winegard repair site. My bad.

Further I was advised I would have to furnish proof of purchase in order to get any warranty on parts! AND IT WAS A GIFT FROM MY WIFE!

The item was purchased from Amazon. I retrieved a proof of purchase line item statement from them, and was told that "maybe" that would suffice.

I realize Winegard has the lion's share of antenna/third party sway within the RV community and would caution others (if the buy Winegard product) to read their warranty in detail.

And even then, expect to have a chore in order to get them to perform their after-the-sell obligations!
__________________
2013 25 FC FB (Twin)
2013 Suburban 2500

https://www.pbase.com/murreywalker

2011 23 FC FB
murreywalker is offline   Reply With Quote
Old 01-13-2015, 10:08 AM   #2
Rivet Master
 
KJRitchie's Avatar
 
2008 25' Classic
Full Time , Texas
Join Date: Nov 2012
Posts: 4,309
Was you Sensar Pro replaced by AS dealer or did they advise you to replace it with another unit and did you buy another one and that fixed the issue?

Kelvin
KJRitchie is offline   Reply With Quote
Old 01-13-2015, 10:58 AM   #3
Rivet Master
 
murreywalker's Avatar
 
2013 25' FB Flying Cloud
2011 23' FB Flying Cloud
Branson , Missouri
Join Date: Apr 2004
Posts: 734
Images: 1
Kelvin, Reliable RV replaced the old Sensar Pro with a new one. According to Reliable, their test equipment found the old device to be faulty. After the new replacement, their test equipment showed the cable connection to be okay.

Because it's winter, and we won't be out for a while, I won't be able (until we go to a facility that offers cable tv) be assured the problem was actually fixed.

The service manager asked that when I found out, that I call him with the results.

Why Winegard made it practically impossible to get a replacement is beyond me, but they won the battle, as I told the Customer Rep to forget it, if what I furnished was not adequate.

BUT, as far as I'm concerned, they lost the war.
__________________
2013 25 FC FB (Twin)
2013 Suburban 2500

https://www.pbase.com/murreywalker

2011 23 FC FB
murreywalker is offline   Reply With Quote
Old 01-13-2015, 11:53 AM   #4
Rivet Master
 
KJRitchie's Avatar
 
2008 25' Classic
Full Time , Texas
Join Date: Nov 2012
Posts: 4,309
Unfortunately, I bet the Reliable RV prices wasn't as good as the Amazon price $71.

The only time I've used cable was a Disneyworld Fort Wilderness and the picture quality wasn't that good, all standard def. I was better off deploying the antenna.

Kelvin
KJRitchie is offline   Reply With Quote
Old 01-13-2015, 02:06 PM   #5
Rivet Master
 
murreywalker's Avatar
 
2013 25' FB Flying Cloud
2011 23' FB Flying Cloud
Branson , Missouri
Join Date: Apr 2004
Posts: 734
Images: 1
Quote:
Originally Posted by KJRitchie View Post
Unfortunately, I bet the Reliable RV prices wasn't as good as the Amazon price $71.

The only time I've used cable was a Disneyworld Fort Wilderness and the picture quality wasn't that good, all standard def. I was better off deploying the antenna.

Kelvin

Geez, Kelvin, Reliable has to make a modest () markup on their end.

After all Warren Buffet doesn't acquire dealers like this who charge reasonable prices, and Berkshire either owns or is in the process of acquiring this dealer as well as a host of others within this dealer group.

;-)
__________________
2013 25 FC FB (Twin)
2013 Suburban 2500

https://www.pbase.com/murreywalker

2011 23 FC FB
murreywalker is offline   Reply With Quote
Old 01-13-2015, 04:59 PM   #6
Rivet Master
 
KJRitchie's Avatar
 
2008 25' Classic
Full Time , Texas
Join Date: Nov 2012
Posts: 4,309
So Berkshire is buying all the Reliable dealerships in Springfield. not sure that is a good or bad thing. Maybe they should buy Windgard to make the warranty more "reliable". MSRP of the Sensor Pro is $90 so not bad and hopefully the labor wasn't too bad.

Maybe checkout RVIncidents in Nixa after your warranty expires.

Kelvin
KJRitchie is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Excellent Moen Faucets Customer Service 85MH325 Sinks, Showers & Toilets 2 04-08-2011 07:26 PM
Fantastic Vent - Excellent Customer Service Driver1 Roof Vents, Skylights & Fans 15 10-16-2008 06:04 PM
customer service remcolent Off Topic Forum 5 09-23-2006 10:08 AM
Zip Dee customer service is terrific. 67caravel Our Community 5 08-15-2005 09:01 PM


Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by the Airstream, Inc. or any of its affiliates. Airstream is a registered trademark of Airstream Inc. All rights reserved. Airstream trademark used under license to Social Knowledge LLC.



All times are GMT -6. The time now is 09:41 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.