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Old 01-01-2015, 06:37 PM   #1
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Is it the TV or the Cable?

What am I doing wrong? I can't get the Samsung TV to work with cable in the RV park in Homossasa, Fl. I tried the auto programming steps numerous times, made sure the booster switch was off, and even changed out the coaxial cable, just in case I had a bad cable, but still no luck. I went online in a chat with Samsung to trouble shoot but still no luck. The Samsung agent's last advice was try another TV on the cable to make sure it's not a cable problem. I don't see how that can be when the RVs on either side of us have no problems with their cable connection. This is a FC 2014 FB that was purchased new in August of this year and we have never had the opportunity to hook it up to cable before. Has anyone else had this problem with the Samsung TVs in the 2014 FC? I'm hoping someone in here smarter then me has the answer to our problem.
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Old 01-01-2015, 06:46 PM   #2
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Have you made sure that the green light is off on the cable input panel? Did you switch the TV to Cable input for the scan?

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Old 01-01-2015, 07:41 PM   #3
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The booster in my 2012 has a number of selections. It took me a bit to recognize that I had to hit the button multiple times (slow learner here) to get it to park/cable. BTW, my booster was not the type that was described in the owner's manual. We've also encountered loose cables in the trailer.
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Old 01-01-2015, 07:42 PM   #4
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Somewhere in your trailer there should be a wall plate with two coax connectors on it. It may be labelled SATELLITE. For the cable to work, there must be a jumper cable between the two connectors on that plate.

Unless I am mistaken (a distinct possibility) the TV uses the same input for cable as for antenna. But you will have to re-scan and you may have to select a type of cable system before you start the scan. You already said you were scanning each time, and that you had the push-button pressed to turn the green LED off, so it can only be an open circuit in the cable coax in the trailer or a problem in the TV, unless your cable jack at the CG isn't working. If you have a neighbor within reach, see if they will let you hook their cable to your jack on the pedestal.

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Old 01-01-2015, 08:00 PM   #5
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Another possibility

I will just throw this out as something to check/think about. On our first outing with our 2015 28ft.Flying Cloud(our third Airstream) I could not get a signal with our Tailgater and Dish Network satellite receiver. Cable was not available at the State Park where we were staying. After returning, we had to take the trailer in to the dealer for a recall. I asked them to check the continuity of the satellite coax from the outside connection to the audio cabinet where the cable terminates to be connected to the receiver. I knew the Tailgater and receiver worked because I had connected them directly when on the trip and things worked just fine. The continuity check revealed that the cable connections at the outside port site had been reversed when installed. The satellite coax was connected to the cable port and vice/versa. You might have this checked just in case.
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Old 01-01-2015, 08:14 PM   #6
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If your trailer has two jacks outside, one for cable and one for satellite then my statement about the two connector wall plate is not correct and Silverbee may be on to something.

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Old 01-02-2015, 12:13 AM   #7
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You may also want to make sure the TV is set to cable and then go thru the scan for channels. I tend to think of it as a two step process. First step is make sure AS is configured for the appropriate input: satellite, cable or over the air. The second step is to configure the TV(s) (I have 3) to the correct input and available channels.
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Old 01-02-2015, 07:09 AM   #8
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Hook your cable up to your neighbors cable box and see if that works. Could be your box outside. Peace, jim
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Old 01-02-2015, 07:27 AM   #9
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If the TV works on antenna and or sat then it's not the TV. Try suggestions above to switch outside connections, OR select Sat on your remote and then do an auto scan. If the later works then you know the outside connections are reversed.

Good luck, one of the more frustrating aspects of my camping experiences have come from trying to connect the TV and yet I recall as if yesterday when we did not even have a solid roof over our heads and electric connection was way out of our reach.
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Old 01-02-2015, 02:23 PM   #10
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I have large fingers and trying to tighten the cable connection was brutal and also very loose. A park attendant gave me a cable connector slip on thing that made hooking up extremely easy and tight. It just slid on the male connector at trailer wall and made life and the connection plus TV reception very clear.
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Old 01-03-2015, 06:51 AM   #11
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Thanks to all who responded. As it turns out, the problem was with the wiring done by Airstream at the factory. Who ever wired the jacks for cable and satellite on the outside plug for our unit reversed them so now to get cable reception I have to plug into the satellite jack. Needless to say, we're disappointed in Airstream's quality control. One would think a simple mistake like this would get caught before a unit leaves the factory.
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Old 01-03-2015, 08:10 AM   #12
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Quote:
Originally Posted by Rick75 View Post
Thanks to all who responded. As it turns out, the problem was with the wiring done by Airstream at the factory. Who ever wired the jacks for cable and satellite on the outside plug for our unit reversed them so now to get cable reception I have to plug into the satellite jack. Needless to say, we're disappointed in Airstream's quality control. One would think a simple mistake like this would get caught before a unit leaves the factory.
Same as ours-See post #5 above. Our dealer switched the cables for me. I notified A/S customer service. They apologized and said it would be relayed to the proper people.
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