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Old 12-29-2015, 08:50 AM   #29
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I really hate hearing that about Colonial. They have always had a stellar reputation here on the Forums.

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Old 12-29-2015, 09:04 AM   #30
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and the rest of the story is.........
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Old 12-29-2015, 09:10 AM   #31
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Paulsingh,

I would just call Jackson Center and complain to them. Make them aware of what is going on at Colonial.
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Old 12-29-2015, 09:13 AM   #32
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and the rest of the story is.........
I've explained the whole story in this thread already:

1. Picked up a new 2016 Classic one week ago today.
2. Noticed the battery wasn't holding anything higher than 12.1V after I left their lot. (It wasn't obvious when I was plugged into their shore power and I didn't think to check - this is my first trailer.)
3. We emailed back and forth through the weekend, they asked me to cycle the battery disconnect between use/store repeatedly.
4. Now I've removed the batteries to be tested at a local Lifeline distributor.

Again, I don't expect them to call people in from the holiday vacations or do anything unreasonable. However, is spent $100K+ on a new trailer last week and I'm full-timing in it -- I expected, at the very least, a little empathy for my situation. Not shrugged shoulders and vague promises about looking at it next week while I sit in a dark and cold trailer.
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Old 12-29-2015, 09:18 AM   #33
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The rest of the story is what happens next and what the dealer has to say on this subject. We may not know because our info from the dealer is second hand, none of us have talked to them, and they are not obligated to tell us. Two sides.
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Old 12-29-2015, 09:27 AM   #34
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Where are you currently (you say 2 states away). Are you closer to Jackson Center than Colonial? Maybe just go there?

BTW, I'd also be surprised if this was something done knowingly by Colonial. I wish you luck in figuring this out.
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Old 12-29-2015, 10:10 AM   #35
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The factory sent me a questionnaire about the 23D experience and how we liked it. I wonder if I will ever get a reply?

All the issues were listed along with the modifications we did later.

We have replaced all the cabinet latches, dinette table, mattress, electrical outlets, skylight, Fantastic fans, tires with wheels and batteries. We removed the 1,000 watt inverter, battery charger and original electric panel. We added backup LED lights and a generator/shore power connection (with a proper automatic transfer switch) on the front.

The appliances all have their own warranty as do the axles and brakes.

The only things Airstream might warranty now might be shell/window issues, awning issues, delamination of the cabinetry or an upholstery issue.
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Old 12-29-2015, 12:04 PM   #36
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Factory installed batteries that I got died sooner after less than a years trip travelling around. I planned on getting Solar, soon which was recommended I get maintenance free AGM batteries, so either way, I had to replace mine. I am very happy with my AGM, I highly recommend them, especially if you have Solar which I also recommend.
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Old 12-29-2015, 12:23 PM   #37
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I'm having a really hard time coming up with an explanation of how 5 year old damaged batteries got "accidentally" installed in a brand new trailer. I would have expected them to reimburse the owner for remote replacement since this is not Lifeline's or Airstream's problem - the fix should be coming out of the dealers pocket anyway.




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Old 12-29-2015, 12:48 PM   #38
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To be continued
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Old 12-29-2015, 05:55 PM   #39
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So, after all that 'blather' about batteries; how does one read the "date code" on them??
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Old 12-29-2015, 06:05 PM   #40
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Originally Posted by MelGoddard View Post
So, after all that 'blather' about batteries; how does one read the "date code" on them??

Here's a chart by Firestone.

http://www.firestonecompleteautocare...date_codes.pdf
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Old 12-29-2015, 08:49 PM   #41
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I would call Lifeline direct and ask them about reading the date code. The old Lifeline batteries that came in my trailer from the factory have a date code of JL (since replaced). My trailer was built and delivered to me in April of 2013. I'm guessing that your date code of HO is the letter O, not the number zero for the year. This would make your batteries about 3 years newer then mine which should be correct. Again, a guess on my part is mine were made (or shipped) in October of '12, your's in August of '15.

Lifeline is easy to get ahold of and helpful on the phone.

Although I don't think your batteries are 5 years old based on my guesses with the date code, nothing would surprise me with Airstream. I paid for my factory ordered trailer to have the 16" wheel and Michelin tire upgrade. Unfortunately, after having a flat I found out that Airstream installed the older model Michelins that had been discounted several months prior to my trailer being built.

Good luck with getting this sorted out soon. Unfortunately I had a ton of problems with my trailer right after delivery but thankfully I had a dealer that bent over backwards to resolve issues quickly.

Also, if you do get the batteries covered either from Airstream or Colonial, try to have them drop shipped direct from Lifeline so you get fresh ones.
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Old 12-29-2015, 09:21 PM   #42
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Looked at the photo again enlarged - I believe Headwest may be correct. The code seems to be HO (hotel oscar) not H0 (hotel zero). Based on some googling, that would put these as Aug 2015, which is way more reasonable.

I agree on calling Lifeline and providing the serial numbers to find out what you have.
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