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Old 12-28-2015, 05:26 PM   #15
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Yep, I can actually purchase the exact same batteries from a local Lifeline distributor. The retail cost is ~$900 but Patrick was explicit about not replacing things until his service team gets in next week.

It's frustrating (and cold) -- they know I'm fulltiming but it doesn't seem like a priority to them now that I've already purchased the trailer. A little empathy would go a long way for me, to be honest.
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Old 12-28-2015, 06:01 PM   #16
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Can't disagree - that is frustrating. My experience with them (on a series of repairs including what ended up being a (correct) reinstall of my hitch) was so over the top good, I just can't imagine how they'd not make this right immediately. Where are you boondocking? My pair are on a float charger for the winter - if you're close enough, you can borrow mine until you get this resolved. Though I suspect you're not boondocking in New England... 😕
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Old 12-28-2015, 06:08 PM   #17
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Originally Posted by paulsingh View Post
OK, so I spoke to Colonial Airstream about it and it seems that their parts guy isn't sure about the year of manufacture. I'll give them the benefit of the doubt for now but given all the other issues I've been having with these batteries since I picked up the trailer last week, I'm assuming that their age has something to do with the inability to hold a full charge. We'll see what the Lifeline tests show tomorrow.

According the the local Lifeline distributor, the "HO" date code suggests a manufacture date in 2010. Googling around a bit, it seems there's some confusion about whether the first letter is the year or the second letter is the year.

In case someone on here has some better info, I've attached some photos of the batteries. How do I read the date code on these batteries?
Batteries use a letter and number date code. "A" is January, "B" is February, etc, and "0" is either decade 2000 or 2010. A 15 year old battery would be pretty obvious.
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Old 12-28-2015, 07:28 PM   #18
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The factory buys batteries by the pallet, it would be easy to get a new trailer and have new batteries close to a year old. It depends on the deal from the battery factory that the PA (purchasing agent) gets.
I got shafted on interstate garbage batteries ,they only have a one year warrantee ,and it doesn't go by when you bought the trailer it goes by the manufacturer date on the batteries . And if you have lifeline agm batteries that are 5 years old I would go back to were you bought the trailer as they owe you new batteries and a big apology ( these lifeline agm batteries ) in canada are about $400 per battery! Depends On model ,I know I have sun extender ( same manufacture concord)batteries for my solar system and on my airstream groupe 31 and they are $500 per battery!

Don
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Old 12-28-2015, 08:20 PM   #19
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According the the local Lifeline distributor, the "HO" date code suggests a manufacture date in 2010. Googling around a bit, it seems there's some confusion about whether the first letter is the year or the second letter is the year.
If you have already taken them to a lifeline distributor, and they said they are 5 years old, I would believe them and act on that information. Who else knows their date code better?
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Old 12-28-2015, 08:37 PM   #20
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If you have already taken them to a lifeline distributor, and they said they are 5 years old, I would believe them and act on that information. Who else knows their date code better?
Yeah, you're right @idroba. I trust the Lifeline distributor. Patrick from Colonial suggested that his parts guy thought it was a different date and that's when I started googling around.
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Old 12-28-2015, 08:49 PM   #21
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Issues like these should be sent in to the factory, next, the better business bureau, letter in writing to the dealer, post on Forum, and restrict future dealing with that dealer. If they cheat you before the sale, what could happen along the way after the sale as it relates to service. Dealer is " counting pennies, and throwing away dollars".
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Old 12-28-2015, 08:55 PM   #22
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"Given my dealings with Colonial - I would be shocked if they didn't make this right with a new pair of batteries."

My experience with Colonial has been quite different than yours.
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Old 12-28-2015, 09:05 PM   #23
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Considering that Airstream wasn't even installing Lifeline batteries five years ago (My four-year-old 2012 Airstream didn't come with Lifelines), where would they have gotten their hands on five-year-old batteries to install?

Not saying they didn't install five-year-old batteries, just wondering how it happened, that's all.
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Old 12-28-2015, 09:10 PM   #24
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Just to chime in on my dealer experience.

My PDI was NOT done at Colonial by anyone who could see. There was no "AIRSTREAM" name on the back end of the trailer. A wad of protective plastic film that is supposed to come off after the walls are finished was still attached. The brain trust at Airstream placed the mattress by this wad of plastic and Colonial put the bed spread on the bed beside the wad. There was a large gap in the wall from an improperly installed shower. One of the Vista View shades had broken strings and was inoperable. The bathroom door stops were installed on the wrong side of the door. And it looked like a five year did the wash job when I started seriously looking.

The unit had been on their lot over 8 months, so there was plenty of time to have corrected these issues if they really cared about customer service. When the dust settled and I had time to reflect, I think their definition of service in my case reflects the farm definition - the stallion serviced the mare.

Many of the issues were fixed by the authorized Airstream warranty repair center which did all the modifications to our 23D - A&P Vintage Trailer Works in Paradise, TX. They replaced many parts with ones that will stand the test of time while doing all the other custom work.

In my opinion, my purchase of a new trailer they knew would not be back to their area from Arizona was no excuse for the way the unit was prepared for me to take delivery. BTW, the pickup date was scheduled nearly a month earlier.
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Old 12-28-2015, 09:35 PM   #25
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Considering that Airstream wasn't even installing Lifeline batteries five years ago (My four-year-old 2012 Airstream didn't come with Lifelines), where would they have gotten their hands on five-year-old batteries to install?

Not saying they didn't install five-year-old batteries, just wondering how it happened, that's all.
They are part of the solar option package. Our 2012 came with Lifeline AGM's and solar in fall 2011. They are still working fine.
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Old 12-29-2015, 12:02 AM   #26
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"Given my dealings with Colonial - I would be shocked if they didn't make this right with a new pair of batteries."



My experience with Colonial has been quite different than yours.

Sorry about that. Probably not best to presume everyone has the same experience (positive or not). By the way - I don't work for them, I have no financial interest in them, no one there is a relative - I just had an absolutely outstanding experience with them and recommend them highly on that basis.
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Old 12-29-2015, 07:15 AM   #27
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I believe Colonial said they would handle the issue after the holidays because their service dept was closed. What more do you want? Buy the cheapest deep cycle battery, install it, and get on with it until after the holidays. One battery will get you by.
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Old 12-29-2015, 08:37 AM   #28
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I believe Colonial said they would handle the issue after the holidays because their service dept was closed. What more do you want? Buy the cheapest deep cycle battery, install it, and get on with it until after the holidays. One battery will get you by.
At the very least @avionstream, I would like them to tell me *explicitly* that they will reimburse me for the cost of that one cheap battery until we figure out what to do with the original ones.

I'm not asking them to call in the service team or to do anything unreasonable.

99.9% of my frustration would be diffused if they just say "Hey man, it sucks that happened on your first week full timing. I know it's not perfect but why don't you go pick up a deep cycle from Walmart or something. Just try to keep the cost under $X and we'll reimburse you for now. Once our service department opens up next week, we'll figure out the rest."

Instead, I've received the equivalent of a shoulder shrug and the only explicit comment they've made to me on the phone is "Those are $900 worth of batteries, we're not going to reimburse that."

My pre-sales and sales experience at Colonial was great. My pickup experience at the dealer (despite the fact that the sink was leaking and a speaker wasn't working) was *awesome* actually. Now that I've driven off the lot and live two states away, I feel like taking care of the customer is a distant memory... unless I want to spend more money with them.
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