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Old 03-05-2008, 08:46 PM   #29
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Quote:
Originally Posted by Minnie's Mate
Try writing the CEO of the company...
Ok - you have all convinced me to give it another try and send an actual letter (as opposed to emails and phone calls which have all failed) to the company. I am actually sending letters to both A/S and the converter manufacturer in hopes that one or the other will respond positively.

In my current interactions with A/S and the converter manufacturer, I am suprised that neither of them have shown any interest in looking at the failed converter. I would think they both would be keenly interested in seeing the unit to determine if there are any material, manufacturing, or assembly issues that caused the problem. After all, had I been away from the trailer (or worse yet, sleeping) when the converter failed and began to glow, it is not hard to imagine how the outcome could have been tragic.

Thank Goodness it wasn't though, and regardless of how the warranty issue turns out, I am just happy and thankful for a safe outcome here.

Tim
Boulder, CO
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Old 03-06-2008, 04:26 AM   #30
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Pictures of the damage would be good too.
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Old 03-06-2008, 02:11 PM   #31
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Originally Posted by thecatsandi
Pictures of the damage would be good too.
Fortunately, there was no (visible) damage.

Tim
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Old 03-06-2008, 02:34 PM   #32
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hi tim...

i surely agree this ALL smacks of a raw deal from the dealer, service, a/s company, and converter company.

but at some point it's best to just move past this, enjoy camping and so on.

the factory warranty/claims department is not likely to budge on this....

the fellow at the wheel has a claims adjuster mentality (just say NO) and it HURTS the total a/s experience...

the warranty/claims boss is a NEGATIVE IMAGE MAKER for the airstream company of jackson center ohio.

writing to the thor/as honcho (dicky riegel) or a/s company president (bob wheeler)....

or making a PERSONAL VISIT to the corporate office or customer service boss (schuman) might get some results.

or writing to the 'complaint column' in trailer life magazine might get some action.

good sams magazine also handles vendor/customer complaints in a column.

the gadget warranty applies to 'original buyer' only and unfortunately, but that IS how it's written.

IF you had NOT already replaced the device, your bargaining power would improve...

since a competing brand (and a MUCH better product) could be used as a replacement...

the converter maker might have split the cost or done some other creative thing, before the work was finished.

but at this point, it becomes a minimal gain for maximum angst issue...

no one will fault YOU now for just going forward.

just like we should ALL consider other options when VENDORS nit pick and ignore their customers...

cheers
2air'
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Old 03-06-2008, 03:59 PM   #33
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Interesting. Compare the Airstream attitude to Honda. My A/C compressor failed on my used CRV. Car was 4 years old with 80,000 miles on it. I went ahead and had a local Honda dealer do the repair which set me back $1,600. I called Honda corporate and noted that a 4 year old car shouldn't have a compressor melt down. They agreed and gave me a refund check for the parts which amounted to just over half the cost. Apparently if I had contacted them first, I might have paid less since they could have placed the work order with the dealer at a lower labor rate.

It pays to check prior to repairs. Shame on Airstream for not giving you some consideration.

BTW, I just traded my 11 year Accord for a new Civic. Do you think they created a little product loyalty for their earlier consideration? Yep.

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Old 03-06-2008, 03:59 PM   #34
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Oh yes, as 2air indicates, submitting to a column is a great idea. ......This way you get to extract your pound of flesh. They are forcing you to be a SOB (some other brand ) . You'll feel great.Also, you may try a matter of fact conversation to some of the powers to be, prior to submitting to a publication, indicating that you are trying to be a real nice guy about this, BUT in fact feel you are being treated unreasonably. 3 days out of warranty for god sakes. Ask them how they would feel after just purchasing this beautful Airstream.Tell them exactly what your gonna do, no hard feelings in a converstional nice tone of voice. But that ya just feel ya gotta get paid emotionally if you can't get paid in cash. .. spending countless hours on this fourm and others extracting your 400 bucks, no threat, just fact....that it will be theraputic (and it will be)... Why you'll feel your gettin paid every time you post about this crappy situation Tell them nicely you don't wanna tell the world but if yur forced into a corner....well.......you'll just feel like your gettin shafted and seeing your plight in print is the only thing you can think of that might help you to emotionally move on. (400 bucks would help you move on too) When they say no...Do it. ......Tell them, You could also write them a real nice version of how AS became the hero and helped you in a situation that they coulda got out of...but stood up instead and did the right thing. They can't buy that kinda goodwill for 400 bucks.
The whole issue here is that AS should be willing to be nice guys about this and even though they don't hafta do something ....they should and they know they should and if they don't ........ I agree, they deserve a complaint in a publication complaint department. Jim
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Old 03-06-2008, 07:38 PM   #35
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Quote:
Originally Posted by bocotim
Thanks Dave and Michelle - That is good advice, and worth reconsidering.

I have tried to see if they will extend the warranty a few days to cover the converter. I've both emailed and phoned Airstream and received friendly and helpful replies, but they have consistently said they will not cover it. I've also contacted two A/S dealers and talked with a service rep, but I get the same story at each place.

Still worth trying one more time though.

Thanks.

Tim
Had the same experience with the "factory". Very good service,

supplying me with the necessary warranty parts. (no A/S drls. in N.Y.)

As soon as the 2yrs sic sic was up, the good service ended. For what we

must pay, don't we a deserve a real warranty? Two years is a .
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Old 03-06-2008, 08:12 PM   #36
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Quote:
Originally Posted by ROBERT CROSS
Had the same experience with the "factory". Very good service,

supplying me with the necessary warranty parts. (no A/S drls. in N.Y.)

As soon as the 2yrs sic sic was up, the good service ended. For what we

must pay, don't we a deserve a real warranty? Two years is a .
Don't feel persecuted!!!!!!!!!!!!!!

How about spending over a half-million (that's DOLLARS!!!!!!!!!) and only get a 1 year warranty....................like most Motor Home manufacturers offer..
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Old 03-06-2008, 08:27 PM   #37
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I would be surprised to hear that the Airstream warranty extends to subsequent owners. Usually when you buy a second hand product all warrantees end.
Al
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Old 03-06-2008, 08:35 PM   #38
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Quote:
Originally Posted by lewster
Don't feel persecuted!!!!!!!!!!!!!!

How about spending over a half-million (that's DOLLARS!!!!!!!!!) and only get a 1 year warranty....................like most Motor Home manufacturers offer..
I can dig that...but then again, if you can spend that much, do you

even ask about a warranty?

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Old 03-06-2008, 10:52 PM   #39
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Quote:
Originally Posted by bocotim
I called the manufacturer (Parallax). To condense and paraphrase the very brief conversation, it went something like this:

Me: I have a question about the warranty on my broken converter.
Parallax: When did you purchase it?
Me: I bought it used a couple weeks ago.
Parallax: The warranty only covers the original owner.
Me: <sigh>.....
Tim
My conversation with a supplier went like this-
Me "my (product you built) does not meet my spec's"
The supplier "get the dealer to call us, we can't discuss this with you because YOUR NOT THE CUSTOMER, the dealer is"
WHAT?
having spent 22 years in manufacturing, I can now understand why it's a dying breed. They have forgotten I AM THE CUSTOMER!
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Old 03-07-2008, 10:53 AM   #40
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Quote:
Originally Posted by BigAl
I would be surprised to hear that the Airstream warranty extends to subsequent owners. Usually when you buy a second hand product all warrantees end.
Al
Hey Al,

My understanding is that with Airstream they do transfer the warranty to the second owner (similar to many auto warranties). In fact, they sent me some paperwork to that effect. In my case, however, the original warranty had just expired (2 years), but Airstream wanted my contact information anyway in case they needed to, for example, notify me of a future recall.

On the other hand, when I called the converter manufacturer directly to inquire specifically about the converter warranty, they said that they only cover the original owner.

Tim
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Old 03-07-2008, 02:36 PM   #41
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Tim - I was thinking along the same lines as 2Air, write to Trailer Life, AAA, Good Sam, etc. Also, let both the converter manufacturer and Airstream know you're going to write those folks - I always like reading how when those are exposed to the light, they for the most part, pay up.

Probably not a bad idea to tell the manufacturer that a product such as theirs shouldn't fail like it did in 2 years (thus creating the fire hazard it did & threat to health & safety...) so you feel it your civic duty to report the device to the consumer product safety people and your states attorney general's office of consumer safety...

If they can't part with $400 or at least split it with you, then they should be responsible for their poor decision through the actions you take.

That being said, do we know that the previous owner didn't do anything which may have created the problem you experienced, not through any manufacturing defect?
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Old 03-11-2008, 02:46 PM   #42
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Quote:
Originally Posted by bocotim
Hey Al,

My understanding is that with Airstream they do transfer the warranty to the second owner (similar to many auto warranties). In fact, they sent me some paperwork to that effect.
That being said, most businesses will not extend the warranty beyond the original term since you were not their customer and they didn't get any of your money. However, it is not uncommon for a manufacturer to act in good faith and realize that a few days one side of the warranty or the other doesn't change the fact that there may have been some type of defect that could have just as easily shown up a few days before the warranty expired as it did after it expired and will do the right thing and at least share the expense. And they will usually be more inclined to do so without being threatened or called names such as .
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