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Old 03-01-2008, 10:38 AM   #15
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Out of any of the problems one can experience on the road or at home, anything electrical scares me the most, especially in a trailer . Money spend diagnosing and correcting these problems is money well spent in my humble opinion.

Fortunately, as you mentioned Tim, the problem occured in your driveway and not out on the road. A good rule of thumb is whenever you hear a sizzle-zap and smell something burning, always not only turn it off, but disconnect from any powersource (and make sure your fire extinguisher is fully charged, too!).

Welcome to the forums and 'Streamin'!
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Old 03-01-2008, 01:32 PM   #16
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Quote:
Originally Posted by bocotim
...Anyway, long story short, I took it in for diagnosis/replacement. The converter part...
so the converter WAS toast.

i guess the warranty is expired (trailer OR component) or did u not pursue that aspect?

regardless, thanks for the follow up info 'tim.

so often we are left hanging here...

without the outcome or conclusion.

now about that 'spare part' u have...

does it meow?

happy camping!

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Old 03-02-2008, 09:30 PM   #17
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Quote:
Originally Posted by 2airishuman
so the converter WAS toast.

i guess the warranty is expired (trailer OR component) or did u not pursue that aspect?
I checked with Airstream with respect to the warranty on the trailer, and it had expired 2 years after the date of purchase by the original owner (which, as bad luck would have it, was 3 days before the converter when out). I suppose it is worth checking with the converter manufacturer too though. I'll let you all know if that turns up any good news, but I am not holding out much hope for that since the new converter only has a 2 year warranty too. I'm just happy that the trailer and electrical system seems to be all back in working order at this point.

Not sure what to do with the broken, spare converter. I'll probably try to recycle it or pitch it if I have to. There seems to be a little bit of copper wire in it though. Is it worth anything to anyone out there who likes to tinker with stuff like this? Happy to give it away if you'll pick up or pay shipping.

Thanks again for everyone's help, advice, and insight on my converter problem. Much appreciated!

Tim
Boulder, CO
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Old 03-02-2008, 09:51 PM   #18
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A little conversation should get the converter covered. 3 days in not much. a month may be a problem. See if they will cover it. Most self respecting businesses will.
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Old 03-03-2008, 12:05 AM   #19
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Don't pitch the converter yet.
As Michelle said, you may be able to sweet talk them into helping you, if not replacing it.
There have been several occations where we have had an item fail for one reason or another. Write a nice letter with the right tone and attitude, many times a company will bend the rules to provide good service for the customer. If you don't request it, it won't happen.
They may want you to return the converter to them if they decide to help.
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Old 03-03-2008, 07:27 AM   #20
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Converter warranty

Quote:
Originally Posted by Fyrzowt
Don't pitch the converter yet.
As Michelle said, you may be able to sweet talk them into helping you, if not replacing it.
Thanks Dave and Michelle - That is good advice, and worth reconsidering.

I have tried to see if they will extend the warranty a few days to cover the converter. I've both emailed and phoned Airstream and received friendly and helpful replies, but they have consistently said they will not cover it. I've also contacted two A/S dealers and talked with a service rep, but I get the same story at each place.

Still worth trying one more time though.

Thanks.

Tim
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Old 03-03-2008, 10:54 PM   #21
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Hi, Tim. Keep trying; At Ford we have what's called "AWA" After Warranty Adjustment. The service manager has the right to make that decision based on customer's attitude, vehicle maintenence records, vehicle condition, actual time or mileage over base period, and ask for participation of zero to 50% of the retail cost of parts and labor. You could also mention that next year you're thinking about buying a new, larger, and fancier trailer.
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Old 03-03-2008, 11:15 PM   #22
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write the letter. It will have more of an impact.
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Old 03-05-2008, 10:50 AM   #23
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No luck on warranty

Hey folks, Just to follow up here - I sent a friendly email to Airstream again, asking if they would be able to cover part of the converter repair which had failed only 3 days after the warranty expired. Their response was again, "I do apologize, that this unit is out of warranty, Airstream canít be of monetary help."

So, unless you guys have any other ideas, I think I'm stuck with the bill - just some bad timing/luck on my part.

Tim
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Old 03-05-2008, 12:39 PM   #24
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"....the consensus on the 25,000 member Airstream forum that I'm a member of, was that due to this unit failing three days out of warranty, and in the interest of great customer service, that you would provide assistance with my defective converter.
Airstream provides a quality product, and I would hope that your customer service is on a par with your product.
I realize that this is a unique situation, and request your assistance....."

Write a letter. The above verbage is something that I threw together on the fly, you may be able to improve on it.
The phone call was a good idea to personally talk to them. My experience has been that I get further having it down on paper, in black and white.
Be nice, compliment them on their product, make your request.
My 2 cents.
Dave

On edit, Minnie's Mate below makes a good point. Or write to both.
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Old 03-05-2008, 12:58 PM   #25
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Write to the converter manufacturer! If Airstream is going to stick to technicalities, the manufacturer might be willing to give you a little more latitude. Airstream doesn't want to eat $400 so stop messing around with them, the bums (just one opinion of 25,000)! The manufacturer might be willing to give the dealer some parts credit or something to make up the actual cost.
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Old 03-05-2008, 02:20 PM   #26
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Quote:
Originally Posted by Minnie's Mate
Write to the converter manufacturer! If Airstream is going to stick to technicalities, the manufacturer might be willing to give you a little more latitude. Airstream doesn't want to eat $400 so stop messing around with them, the bums (just one opinion of 25,000)! The manufacturer might be willing to give the dealer some parts credit or something to make up the actual cost.
I called the manufacturer (Parallax). To condense and paraphrase the very brief conversation, it went something like this:

Me: I have a question about the warranty on my broken converter.
Parallax: When did you purchase it?
Me: I bought it used a couple weeks ago.
Parallax: The warranty only covers the original owner.
Me: <sigh>.....

So, seems I continue to run into roadblocks at every corner here, but not for want of trying. Again, I appreciate everyone's suggestions and advice - thanks also to Dave for the posting with the verbage about suggestions on what to write in a letter to the A/S folks.

Tim
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Old 03-05-2008, 03:10 PM   #27
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You may also want to include something about the arcing and glowing. How that scared you and shook you confidence in Airstream products. I would like to see that restored by an act of good faith by Airstream.
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Old 03-05-2008, 03:54 PM   #28
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Quote:
Originally Posted by bocotim
I called the manufacturer (Parallax). To condense and paraphrase the very brief conversation, it went something like this:

Me: I have a question about the warranty on my broken converter.
Parallax: When did you purchase it?
Me: I bought it used a couple weeks ago.
Parallax: The warranty only covers the original owner.
Me: <sigh>.....

So, seems I continue to run into roadblocks at every corner here, but not for want of trying. Again, I appreciate everyone's suggestions and advice - thanks also to Dave for the posting with the verbage about suggestions on what to write in a letter to the A/S folks.

Tim
Try writing the CEO of the company...name available with a little digging on their website and usually under corporate relations, or contact us...and explain that you had just bought it from the original purchaser and this occurred as soon as you got it home, not several months after you bought it and that you understand their policy, but would like to know if there is any adjustment that they can make under the circumstances that it happened so soon after you received it from the original buyer. That you don't expect a full reimbursement for the full $400 and would appreciate any consideration that he could extend to you. If has his assistant write back and say "no" to your request they you are only out time and postage. If he has his accounting department send you a check for anything, even $50, that's $50 you are ahead. Nothing ventured, nothing gained...and something, no matter how small the amount, is better than nothing at all.
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