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Old 07-16-2018, 07:36 AM   #15
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Originally Posted by UncleBad View Post
On our first major trip in our new 2028 TB 27FB Airstream, the inverter stopped functioning.

When on batteries none of the inverter outlets work and the remote switch to enable and disable the inverter no longer shows a green LED when you toggle it on.

Looking in the manual it states that if an overload condition occurs it will reset itself, I do not think this is what occurred. Also upon direct inspection of the inverter the LED panel display is nothing regardless of any buttons pressed.

We will be taking it back to airstream of Scottsdale soon for our punchlist but was wondering if:

1. Has anyone else experienced these symptoms?

2. Assuming it will be replaced, what alternate units have others used or have good experience with?

Thanks in advance!
Hi UncleBad,

Please send us a direct message with your contact information and the last 6 digits of your VIN so we can share it with our Customer Service and Technical Support team.

You can also reach Airstream Customer Service and Technical Support at customer_support@airstream.com

Thank you.
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Old 07-16-2018, 08:12 AM   #16
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2018 27FB Inverter failure? Better replacement?

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Originally Posted by uncle_bob View Post
Hi



A number of us have swapped them out. The Victron Multi 2000 ( = what I used) or the Multi 3000 are common picks. They let you eliminate the converter / charger at the same time.



Bob


uncle_bob, not following you on elimination of the converter / charger? Does it combine those functions?
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Old 07-17-2018, 06:50 AM   #17
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uncle_bob, not following you on elimination of the converter / charger? Does it combine those functions?
Hi

Yes, the Victron Multi's are inverter /chargers. They combine both functions in a box that is about the same size as the Victron charger ( think in terms of the AS inverter + charger for comparison). The advantages come when you wire things up. There is less 12V wiring ( inverter wires are charger wires). There also is less 120V wiring ( inverter circuit drives the charger ). Price wise ... not cheap. Much cheaper than a replacement converter that blows a bunch of LED lights when it malfunctions...... ( yes, I'm on my third converter. Stock unit failed due to a mechanical issue. First replacement from a well known source failed, the third one (Victron) seems to be running ok).

Bob
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Old 07-17-2018, 07:32 AM   #18
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2018 27FB Inverter failure? Better replacement?

Airstream gave me a call but I was in the middle of a myriad of conference calls. I am hoping I can just skip a step and replace with a Victron. I know there would be a price difference but would not mind paying it.

I had planned to upgrade to a Victron charge controller as well when I add/upgrade to more solar capacity in the future.

Still learning the systems - if I went with the Victron Multi would I still need the Victron charge controller?

By the way, I have an actual physical Uncle Bob, it’s great to now have a virtual one!
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Old 07-17-2018, 08:11 AM   #19
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Hi

There are a lot of threads here showing what people have done to upgrade their RV's with various bits of Victron gear. Most are focused on solar, but they get into the rest of it. I would suggest spending some quality time running through a few of them.

Simple answer:

The Victron Multi 2000 ( or 3000)

https://shop.pkys.com/Victron-MultiP...hoCQxEQAvD_BwE

Replaces both the inverter and the converter / charger. (Yes, that is a plug for PKYS above, Peter is a good guy). You still will need something to handle the solar (if you have solar or add it). The MPPT solar controllers are Victron's way to get that done.

A "typical" install ( = over the top, ... we're all into gizmos ...) includes something like the BMV 712 to monitor battery charge state. It might also include a central controller like the Venus or the Color panel. I would suggest putting money into lithium batteries before you put in the bells and whistles. The Battle Born's are one option there. These days, there is no reason to go with a lithium setup that does not have a built in BMS.

You can do this as a "little bit at a time" sort of project. In my case, there would have been a lot of ripping out and replacing if I had done it that way. What I wound up with is not at all what I thought I would do back 6 months ago when I first started thinking about all this. I'm still not quite done. I'd like to add at least one more panel to the roof. I'll pay somebody to do that part.

Bob
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Old 07-17-2018, 12:29 PM   #20
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Inverter issues

We were at the 4 corners rally in Santa Fe last June when our electrical power went out on our 2016 26U. Our battery level read over charge and we could get no power to anything. Hence PANIC set in. We had taken delivery in February 2018 from Colonial in New Jersey and this was a first "long" trip. In April we had replaced our batteries with new $750.00 sealed batteries. When the power went out I called the local New Mexico Airstream dealer and they were ZERO help. I telephoned a local on-site repair company and they replaced our converter/inverter. The general consensus of opinion was that the original inverter/converter equipment was insufficient for the trailer and should be replaced. The general consensus at the rally of the 25 or so other Airstreamers agreed. We replaced (for several hundreds of dollars) it with a TCRU Series Model 55TCRU. What TCRU means I do not know. In doing the repair, the local repair guy said that there is insuffucient cooling area in the designed space for the unit and so the fan runs all the time. Additional holes were needed to open the area for air circulation. I have not done this and sought help from the mothership. They were so busy they told me that they could not see me until October so that even though I was passing by on my way back to Massachusetts they could not accommodate us. They said that the inverter/converter that was installed the Parallax Power Supply Model 55TCRU was MAYBE not the right unit despite the fact that it was working. I am very disappointed in Airstream, and completely puzzled by the whole (in my view very complicated) electrical system. Any thoughts?
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Old 07-18-2018, 06:47 AM   #21
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Hi

Every model trailer ( and even some builds of trailers) are a bit different. At least on the trailers I've seen and seen pictures of, there is plenty of ventilation for the converter / charger. The stock uint does have some issues, but not the ones most people point to. Simply replacing it likely took care of your issues. If you still have the old one shake it - does it rattle?

Bob
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Old 07-18-2018, 09:58 AM   #22
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Inverter issues

Bob: Thanks for the reply. As you asked, I just got my old converter and shook it. No rattle of any kind. Why do you ask?
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Old 07-19-2018, 07:05 AM   #23
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Bob: Thanks for the reply. As you asked, I just got my old converter and shook it. No rattle of any kind. Why do you ask?
Hi

Mine had a voltage regulator chip (LM-317) fastened to a large / unsupported heatsink. Eventually vibration broke it off the main pc board. When I pulled the converter, it rattled around loose inside the enclosure.

Bob
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Old 07-20-2018, 10:03 AM   #24
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Inverter issues

July 20, 2018 - I had kind of hoped that Airstream would monitor and having heard their name mentioned, would have reached out....Nope. Well anyway, does anyone have any thoughts on this design issue with lack of air flow for the inverter/converter? I am left to speculate as to whether the one installed is appropriate for the 2016 26U trailer but it did work from install date in June to the end of the trip on July 11, 2018. Any thoughts? Airstream - Are you listening? Thanks.
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Old 07-20-2018, 10:06 AM   #25
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I am still waiting for my return call... was busy the first time they called.
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Old 07-20-2018, 10:44 AM   #26
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Originally Posted by jsfranchek View Post
July 20, 2018 - I had kind of hoped that Airstream would monitor and having heard their name mentioned, would have reached out....Nope. Well anyway, does anyone have any thoughts on this design issue with lack of air flow for the inverter/converter? I am left to speculate as to whether the one installed is appropriate for the 2016 26U trailer but it did work from install date in June to the end of the trip on July 11, 2018. Any thoughts? Airstream - Are you listening? Thanks.
Hi

Airstream is not an active "conversation" part of this forum. Even the "please call us" messages may or may not be directly from them.... ( various posts have indicated it's done by a third party).

On the trailers I've seen, airflow is more than adequate for both the inverter and the charger.

Bob
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Old 07-20-2018, 10:50 AM   #27
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I was told their “social media team” is responsible for monitoring and handing off to technical support... at least they are participating.
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Old 07-21-2018, 07:10 AM   #28
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I was told their “social media team” is responsible for monitoring and handing off to technical support... at least they are participating.
Hi

Yes, this is a swerve off the inverter topic by a very wide margin

Based on comments from Airstream employees, the "social media team" is an outside contractor. Other than one thread (where there was genuine input from Airstream), all I have seen is a canned "please call / contact us" message.

There are a number of forums (for other products) where a range of employees from the main company *do* participate. They are posting real content in multiple threads on a daily basis. In some cases it's done on a "designated" basis ( = I'd bet they get training / pay). In other cases the factory people are just involved because they have an interest ( and are allowed / encouraged to identify themselves as employees). Obviously the first approach is more in tune with the marketing message of the company. The second approach can be *far* more interesting ....

Truth in lending - my entire career was spent in "stealth" mode on forums as far as the company I worked for / ran. There was no social media engagement on any forums. If something came up, we handled it with email or phone calls to the person involved. Indeed that was (mostly) in a different era. I can't see that they are doing it any different today.

Lots of ways to go, none of them perfect.

Bob
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