Electric Generators Direct knows Customer Service
I'm very happy with the excellent customer service I received from "Electric Generators Direct". I placed an order for 2 Honda EU2000 generators on Tuesday afternoon and they arrived at my doorstep by 9:00 am today (free shipping/ no tax). Their website said "In-Stock" and they meant it.
Now I can plan my next Boondocking trips, Airstream style!
QUOTE=SilverBuddha;1560340]Ditto on the bad experience with Wise Sales. After placing an order for a pair of Honda EU2000i generators "In-Stock" (Nov. 28) the only thing I received was excuses. Last night I sent a message (to Wise) asking for a delivery date and the response was a Refund Confirmation which included a deduction of $36.85 labeled as "Adjustment Fee". I called Wise Sales tonight just to confirm and was told "one more time" they had more generators arriving next week.
I quickly ended the call and contacted my credit card company. They will provide a full refund within 48 hours.
Besides wasting my time, I also lost out on the instant rebates Honda was offering which ended December 02.
If you paid with a credit card, I recommend contacting your card company immediately.