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Old 06-30-2003, 10:22 AM   #1
Just an old timer...
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Tipton , Iowa
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Excellent Moen Faucets Customer Service

I have a Moen faucet in our TT. It has the single handle with separate spout that raises and is fed by a hose. The handle would turn the water on, but I had to push the top of the fixture down manually to shut it off as the handle didn't work.

I went to a home improvement store to see what it needed, and the salesperson gave me a toll-free customer support number, (800)321-6636 and told me that it probably needed a new cartridge, but that the cartridge is lifetime warranted and Moen would ship it at no cost.

I called the Moen support number, got in queue, left my name and number and they called back in 30mins. As it turned out, it wasn't the cartridge at all. Someone had disassembled the faucet and incorrectly reassembled it. Five minutes on the phone with the customer service person with a screwdriver in hand, and we're back in business good as new.

Kudos to Moen customer support.


AIR 2053 Current: 2006 Born Free 32 RQ Kodiak Chassis, & 1995 Coachmen B-van
Former Airstreams: 1953 Flying Cloud, 1957 Overlander, 1961 Bambi, 1970 Safari Special, 1978 Argosy Minuet, 1985 325 Moho, 1994 Limited 34' Two-door, 1994 B190 "B-Van"
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Old 06-30-2003, 10:59 AM   #2
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moens products

That's why I have Moens in my house and now in my a plumbers son, who complained about having to help Dad instead of playing ball all of the time, then who escaped to college so I didn't have to to plumbing, it seems someone has reminded me again that Dad taught me , once again, more than I thought. jem

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Old 04-08-2011, 07:26 PM   #3
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2007 22' International CCD
fLUSHING , New York
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hello i have a 22 foot ccd 2007 AS the faucet in the bath room has come lose, the moen faucet is both a sink and shower. does anyone know how to tighten the faucet up. i reached under the sink thought the sink on the other side of the bathroom/shower. i didnt feel anyway to tighten the faucet. any ideas
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