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Old 11-11-2010, 01:42 PM   #15
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After the Cutout

This morning I cut the opening to access the shower even larger. I found that it had actually been enlarged once before because I found the cutout laying inside. Maybe this has happened before?

Once open, I could get a flashlight down there and see better. If you look in this first photo, you can just barely see the support block behind the wiring bundle.


There were two of these support blocks which were just pieces of scrap wood. I couldn't reach the one against the far wall, but here's what they look like.


I found a piece of wood in the basement that had the same 3/4 inch thickness and I ripped it in half. You can see the original piece above the new piece. Just one was sufficient.


Finally, here's what it looks like with my new support in place. Much better. The shower is solid again with no creaking. I replaced the ceiling screws, cleaned up the shower and applied new silicone sealer.


Jackson Center Customer Support promises to respond within 24-48 hours. It only took two. They asked me to e-mail my photos and I'll let everyone know what they say. I think I made the correct repair, but we'll see. Once I get confirmation I'll put the bed back and be done. Whew!
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Old 11-11-2010, 03:37 PM   #16
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Was there any load on the new piece of wood when you put it in place or did it slide in easy? If there was no load I would get some shingles and drive them in between the floor and the new wood. Not a lot of force but just enough to support the shower rather than the screws doing it again. I would also put construction adhesive between the wood and floor and between the shingles and the wood to make sure they can't move over time.

JC ought to be ashamed at this thread.
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Old 11-11-2010, 11:39 PM   #17
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Hi, I think that if Airstream is going to use blocks under the shower, that they should have been glued or screwed in place, so as to not vibrate out of place.
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Old 11-12-2010, 06:59 AM   #18
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I have used expanding foam under shower stalls to support them in houses and my Avion. It forms to the shape of the bottom of the shower stall and also glues it to the floor so it will not move. Works great in tight places when you can't get a board in, and all you can get under the shower is the straw from the can.
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Old 11-12-2010, 07:58 AM   #19
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In the first picture of post 15 you can see a little glob of spray foam. I wonder if that's what originally held the support block in place.

I think this shower in this particular installation needs solid support of the rear wall of the fiberglass. It's quite heavy. Air also needs to be able to circulate under there so keep the pipes from freezing.

Airstream would probably be better off setting the entire unit on the floor, but then they'd need to devise some kind of trim piece to cover the 3/4 inch gap at the ceiling. That's the reason they add the spacer - so the curve of the shower meets the curve of the ceiling. The extra 3/4 inch is not needed to clear the plumbing or the black tank. It's purely for the look.
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Old 11-13-2010, 01:21 PM   #20
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Response from Airstream Customer Support

From Airstream Customer Support: "It appears that the screws holding it into place let loose allowing it to tilt and move back. Don't have a real fix other than pulling it back into place and reattaching with more or larger screws. I don't have your phone number, but if you wish to discuss further, please feel free to give me a call back."

Like I said before, there's no way the weight of that shower is held in place by three ceiling screws. When it first happened I put the screws back in to hold the shower and the fiberglass was cracking under the stress. That was just the weight of the shower. If I had gotten into the shower the fiberglass around the screws would have broken.

If feel confident I made the proper fix even though it's not what Customer Support says.
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Old 11-13-2010, 01:34 PM   #21
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On a Positive Note

In the process of fixing the shower I discovered a major improvement. I took the roll-up shower screen out.

Forgive me for providing the gory details, but that bathroom is tight. For my 6'-1" body to sit on the throne I need to put one foot up on the edge of the shower and sit angled slightly toward the rear of the trailer to get the door closed. For those of you who own this configuration, you understand completely.

Anyway, by taking out the roll-up shower screen out, the wall next to the toilet is effectively shortened by three inches. That makes a HUGE difference. Huge.

So I replaced the screen with a shower curtain and used a few pieces of velcro to keep it attached on the curb-side. I think it looks great, is just as effective and even more functional.

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Old 11-13-2010, 05:27 PM   #22
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Quote:
Originally Posted by TinLoaf View Post
From Airstream Customer Support: "It appears that the screws holding it into place let loose allowing it to tilt and move back. Don't have a real fix other than pulling it back into place and reattaching with more or larger screws. I don't have your phone number, but if you wish to discuss further, please feel free to give me a call back."
That is the type of completely stupid answer I expect to get when I call India for tech support. Like the time they told me the reason my computer did not work was because my Ethernet cable was too long. Was does a company offer customer support and use employees that have no idea at all as to what they are talking about. Wouldn't they be better off to just not answer the phone.
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Old 11-13-2010, 06:04 PM   #23
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Quote:
Originally Posted by TinLoaf View Post
From Airstream Customer Support: "It appears that the screws holding it into place let loose allowing it to tilt and move back. Don't have a real fix other than pulling it back into place and reattaching with more or larger screws. I don't have your phone number, but if you wish to discuss further, please feel free to give me a call back."
Wow - I, and I believe many others, have had a lot of respect for the Service Centre side of the Airstream organization - they have been the folks who have "made right" many of the shortfalls generated by the Manufacturing side - the response you got puts one heck of a dent in their credibility - I hope it isn't the beginning of a trend ....

Given your thorough exploration and walk-through of the steps you took to identify the problem and provide a fix - maybe JC could hire you as a consultant ......

Well done.



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Old 11-22-2010, 03:50 PM   #24
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Quote:
Originally Posted by TinLoaf View Post
In the process of fixing the shower I discovered a major improvement. I took the roll-up shower screen out.

Forgive me for providing the gory details, but that bathroom is tight. For my 6'-1" body to sit on the throne I need to put one foot up on the edge of the shower and sit angled slightly toward the rear of the trailer to get the door closed. For those of you who own this configuration, you understand completely.

Anyway, by taking out the roll-up shower screen out, the wall next to the toilet is effectively shortened by three inches. That makes a HUGE difference. Huge.

So I replaced the screen with a shower curtain and used a few pieces of velcro to keep it attached on the curb-side. I think it looks great, is just as effective and even more functional.

I just noticed the window directly behind the throne. Oh My Dear goodness gracious me. If you're 6' 1", make sure that blind is down before you stand up or it'll be "Moon over Miami" Time. One wonders why they didn't use frosted glass in there!

I do like your curtain though.

Paula
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