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05-30-2019, 09:21 AM
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#1
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4 Rivet Member 
2020 25' Globetrotter
Los Gatos
, California
Join Date: Jul 2017
Posts: 415
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Water heater lock out
2nd trip with new 22 and water heater not going on now. Switch red light stays on after several light attempts when I shut switch off and then back on. Manual say solid ted light means lock out for hi temp water. Been off all night so water not hot. Any ideas?
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05-30-2019, 09:45 AM
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#2
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Rivet Master 
2009 25' FB Classic
Scottsdale
, Arizona
Join Date: Jul 2009
Posts: 850
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Question. Are you hooked up to city water? Do you have water at hot water faucets. Have you had hot water yesterday? Is there water at tank drain? Are the by pass valves off?
__________________
Bob & Julie # 5587, 4CU in AZ
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05-30-2019, 10:59 AM
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#3
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Rivet Master
1986 31' Sovereign
Miami
, Florida
Join Date: Feb 2004
Posts: 3,137
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You are going to hate me but is the gas on at the tank? Was it shut off in storage and just got turned on before you left? Is the stove working?
Do you hear the igniter clicking or does the light go to red immediately?
On mine, first trip of the season might take three or four ignition attempts before you hear it light off.
__________________
Sorta new (usually dirty) Nissan Titan XD (hardly paid for)
Middle-aged Safari SE
Young, lovely bride
Dismissive cat
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05-30-2019, 11:33 AM
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#4
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Ready-to-Travel
2012 30' International
Walkerton
, Virginia
Join Date: Dec 2003
Posts: 3,168
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Solid red light means that the water heater failed to light on the previous attempt. It will not keep trying on its own once the light comes on.
Turn it off, then on again. If the red light comes on, there is an issue. As above, make sure you have gas on (see if your stove lights, for example), be particularly sure that you have water in the heater - for example, are you sure the bypass valve is permitting water into the heater. Actually, this is the first thing to do before trying to start the water heater.
__________________
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Somebody, please, point me to the road.
AIR 3987
TAC VA-2
WBCCI 4596
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05-30-2019, 01:09 PM
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#5
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Rivet Master
2022 25' Flying Cloud
NCR
, Ontario
Join Date: Feb 2017
Posts: 3,106
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many threads on this very COMMON topic
I SUGGEST they you read the tread before posting 9;
best to get a dinosaur board
see the other threads for details
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05-30-2019, 03:29 PM
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#6
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Rivet Master
2012 25' FB International
Trent Woods
, North Carolina
Join Date: May 2013
Posts: 3,120
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I second the Dinosaur Board. Had some problems with my Chinese supplied stock board, replaced it with a Dinosaur.
Larry
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05-30-2019, 04:11 PM
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#7
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4 Rivet Member
2020 25' Globetrotter
Los Gatos
, California
Join Date: Jul 2017
Posts: 415
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Full hookup and first day heater working fine. Now red light, solenoid engages but no spark and smell propane.
__________________
2016 450 GL, EazLift Elite 1000
Renogy 400 watts and 100 suitcase, 30/100MPPT, Victron 712, 6V Duracells
Honda 2200 propane, Weboost Drive X, EEZ TMS
Traded in 2016 Sport 16, 2019 Sport 22
As they say, third AS is what to buy first
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05-30-2019, 05:12 PM
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#8
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4 Rivet Member
2020 25' Globetrotter
Los Gatos
, California
Join Date: Jul 2017
Posts: 415
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Where do you get Dinosaur Board?
__________________
2016 450 GL, EazLift Elite 1000
Renogy 400 watts and 100 suitcase, 30/100MPPT, Victron 712, 6V Duracells
Honda 2200 propane, Weboost Drive X, EEZ TMS
Traded in 2016 Sport 16, 2019 Sport 22
As they say, third AS is what to buy first
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05-30-2019, 05:22 PM
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#9
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Rivet Master
2012 25' FB International
Trent Woods
, North Carolina
Join Date: May 2013
Posts: 3,120
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05-31-2019, 07:53 AM
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#10
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Airstream Ambassador
Jackson Center
, Ohio
Join Date: Feb 2017
Posts: 742
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Quote:
Originally Posted by Garfish
2nd trip with new 22 and water heater not going on now. Switch red light stays on after several light attempts when I shut switch off and then back on. Manual say solid ted light means lock out for hi temp water. Been off all night so water not hot. Any ideas?
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Hi Garfish,*
We're very sorry to learn about the issue you are having. Please send us a direct message with your contact information and the last 6 digits of your VIN so we can share it with our Customer Service and Technical Support team. We look forward to helping you get this resolved.
You can also reach Airstream Customer Service and Technical Support at*customer_support@airstream.com*
Thank you.*
__________________
Official account for Airstream, Inc.
Airstream Customer Service and Technical Support can be reached at 1 (877) 596-6111, option 1.
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05-31-2019, 03:37 PM
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#11
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2 Rivet Member 
2006 28' International CCD
Saint Paul
, Minnesota
Join Date: May 2013
Posts: 51
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Make sure igniter is dry. Had an issue with this once.
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06-01-2019, 06:30 AM
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#12
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New Member
2016 28' Pendleton
Long Beach
, Washington
Join Date: Mar 2019
Posts: 3
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Hi Garfish - what is the make/model of your water heater? You said the solenoid valve is opening so you would be smelling some propane because of that. Sometimes the igniter assembly can go bad, and if you are hearing clicking but seeing no spark from the igniter it could be the assembly needs to be replaced. One of the "jobs" the board has is to "sense" the flame and when the igniter doesn't ignite the burner...there's no flame to sense of course. So it will try and then for safety reasons lockout. That means it closes that solenoid valve and the flow of propane. When you turn it off and on again you're resetting that. I'm sure you've figured that (I'm kind of just thinking out loud a bit). But I'm thinking the igniter assembly is not working correctly. It could be as simple as the gap between the igniter and the sensing probe is not at 1/8" anymore - if that gap is too little or too far apart, it won't work right either.
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06-02-2019, 04:24 PM
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#13
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4 Rivet Member
2020 25' Globetrotter
Los Gatos
, California
Join Date: Jul 2017
Posts: 415
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It’s the board. Everything was working fine the day before and no changes, plenty of propane, water. It just does not spark after three auto attempts and then solid red. Coach-Net did respond and said they would have someone come and then called to say I would hear fro AS Scottsdale. No call. 2019 22 just like my friend who told me his board replaced 3 times.
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06-04-2019, 02:19 PM
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#14
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Ready-to-Travel
2012 30' International
Walkerton
, Virginia
Join Date: Dec 2003
Posts: 3,168
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At least the board is replaceable.
Just for the heck of it, try removing the current board, cleaning the contacts and then shove it back it good and firmly.
Can't hurt and sometimes you might get lucky.
Pat
__________________
--------------------------------------
Somebody, please, point me to the road.
AIR 3987
TAC VA-2
WBCCI 4596
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06-04-2019, 06:06 PM
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#15
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4 Rivet Member
2020 25' Globetrotter
Los Gatos
, California
Join Date: Jul 2017
Posts: 415
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Need to go to dealer for lift kit so having them do WH fix under warranty and at same time find out why no signal from antenna or cable when at RV parks. Never worked since purchased last year
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06-09-2019, 09:46 PM
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#16
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2 Rivet Member
2019 22' Sport
2020 27' Globetrotter
2023 Interstate 24GT
Valparaiso
, Florida
Join Date: Aug 2018
Posts: 32
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Garfish you are not alone. 2019 Sport 22 water heater is simply unreliable. Sometimes it fires and will heat initially during setup, then it just shuts down and won’t restart even the next day. Haven’t taken tomdealer yet as sometimes it fires on first try and will heat but sometimes nothing. We’ve been staying in parks with showers and sinks so not a big deal. Just another AS surprising quality issue.
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06-09-2019, 10:32 PM
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#17
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4 Rivet Member
2020 25' Globetrotter
Los Gatos
, California
Join Date: Jul 2017
Posts: 415
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Some say get the Dinosaur board. Wonder if there is a better heater with 110 when on shore power
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06-09-2019, 11:05 PM
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#18
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Rivet Master
2014 20' Flying Cloud
Washington
, Missouri
Join Date: Mar 2014
Posts: 2,591
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You could read this thread then order the dinosaur board
http://www.dinosaurelectronics.com/Ignitor_boards.htm
....or you could just order the dino board and call it good.
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06-10-2019, 03:05 AM
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#19
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Rivet Master
2014 20' Flying Cloud
Sag Harbor
, New York
Join Date: Jun 2015
Posts: 17,523
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"Dinosaur board" search results . . . showing similar situations on AirForums . . . FYI:
https://www.google.com/search?q=Dino...=airforums.com
Good luck,
Peter
FYI/FWIW
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06-10-2019, 07:26 AM
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#20
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Airstream Ambassador
Jackson Center
, Ohio
Join Date: Feb 2017
Posts: 742
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Quote:
Originally Posted by Jcounsman
Garfish you are not alone. 2019 Sport 22 water heater is simply unreliable. Sometimes it fires and will heat initially during setup, then it just shuts down and won’t restart even the next day. Haven’t taken tomdealer yet as sometimes it fires on first try and will heat but sometimes nothing. We’ve been staying in parks with showers and sinks so not a big deal. Just another AS surprising quality issue.
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Hi Jcounsman,*
Congratulations on your new Airstream. Please send us a direct message with your contact information and the last 6 digits of your VIN so we can share it with our Customer Service and Technical Support team. We look forward to helping you get this resolved.
You can also reach Airstream Customer Service and Technical Support at*customer_support@airstream.com*
Thank you.*
__________________
Official account for Airstream, Inc.
Airstream Customer Service and Technical Support can be reached at 1 (877) 596-6111, option 1.
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