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Old 09-11-2015, 06:48 PM   #29
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Originally Posted by Arcticfox View Post
This might be a stupid comment. But does the manual not tell you where the pump is and how to access it? I know my manual gives me that type of info with my unit.
Just wondering
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The manual on my FC25FB tells me NOTHING about any of the systems on this beast; except how to clean it.
It refers me to the multitude of little pamplets that comes with it; but they're no use in finding out technical details.
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Old 09-11-2015, 06:53 PM   #30
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Originally Posted by labalope View Post
Why in the world would you put a electric panel under a fridge? are not most of the electrical panels on a wall somewhere? Gary
It seems that Airstream marches to their own drummer in designing this thing.
A lot of my FC25FB has items that are placed haphazardly without any rhyme or reason.
They certainly don't follow RV standard practices in many things.
One wonders what the Hell they are thinking on the drawing board; or do they think at all?
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Old 09-11-2015, 07:08 PM   #31
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2015 FC 28 Rear-Water pump access

Emailed a copy of my JC response post directly to Rick March in JC. I would be extremely surprised if he responds. Not only is Airstream quality poor but customer service seems to be tanking as well. I've dreamed of owning an Airstream for over 40 years; now after only 4 months ownership, I wish I had bought SOB.
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Old 09-11-2015, 07:24 PM   #32
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Originally Posted by DeltaRon View Post
Emailed a copy of my JC response post directly to Rick March in JC. I would be extremely surprised if he responds. Not only is Airstream quality poor but customer service seems to be tanking as well. I've dreamed of owning an Airstream for over 40 years; now after only 4 months ownership, I wish I had bought SOB.

Please let us know what Rick says. I feel your pain. Hopefully u will get some help from Rick. I think he has moved up the ladder, after many years of service with Airstream. When Dave Schuman retired I heard he took his position. Rick helped me once a few years ago. Good luck


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Old 09-11-2015, 08:11 PM   #33
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In all honesty, the access to the pump and the water heater bypass valve on this 2015 28FC is easier to access than my 2014 25FC. I agree 100% all of the information should be listed in the manual with respect to how it is accessed for normal procedures. At the same time, Airstreams do not have all of the "extra space" SOB's have to put some of this stuff that makes it easy to access. I have been around many SOB's, both trailers and Class A's and let me tell you, they are not all set up for ease of repair or maintanence either.

Hopefully the folks at Airstream will read this thread, as I know it has already been forwarded via email to them and they will work to improve that aspect (documentation and manuals) of their business. But at the same time, we are all pretty fortunate to have the folks on this forum to reach out to for advise and suggestions. I for one am not hesitant to pull covers and look for where most stuff is. In fact, the water pump was the only thing I had not looked for to see about access but would have in a few months when winterizing was needed. This thread just got me looking for it sooner.


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Old 09-11-2015, 09:45 PM   #34
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My email to Rick March was undeliverable. Anyone have his email address?
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Old 09-11-2015, 10:51 PM   #35
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Originally Posted by DeltaRon View Post
Emailed a copy of my JC response post directly to Rick March in JC. I would be extremely surprised if he responds. Not only is Airstream quality poor but customer service seems to be tanking as well. I've dreamed of owning an Airstream for over 40 years; now after only 4 months ownership, I wish I had bought SOB.
What else disappoints about you Airstream? I can't find any SOB in my size range that meets our requirements. The only on I might consider is Bigfoot.

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Old 09-11-2015, 11:33 PM   #36
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I'm with kelvin..... I thought the effort of Silverlabs solved the pump issue.
Is there more?

As for the criticism of poor customer service and emails not replayed to. This has not been my experience at all. I have found the staff at airstream to be very prompt and professional to deal with.

By the way. Thanks to Silverlabs for taking the time out of his trip to figure out the pumps location and how to access it. It's efforts like his that make this a great place.


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Old 09-12-2015, 05:11 AM   #37
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2015 FC 28 Rear-Water pump access

I'm glad Silverlabs has access. I do not and that's why Dan at JC instructed me to remove the electrical panel. Which, by the way, I tried. And, the wires are preventing me from pulling the panel out far enough to get access. Looks like I'll be making another 600 mile trek to JC.
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Old 09-12-2015, 08:53 AM   #38
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DeltaRon - I am a little confused. In post # 13 I indicated that I had pulled my electrical panel before to replace the standard charger and that no water pump was seen. Then in post #27 I indicated that I found the pump behind the panel at the bottom of the wardrobe. I have the same model as you. My electrical is under the fridge. I am perplexed that you would go the hard route of pulling the electrical panel when someone on this forum went to the extra trouble to helping you out with a question and finds the solution, yet is ignored. I guess I should have taken a picture to prove it.

On your picture, to the left your wardrobe door is open. Where the hinge is, is a thin panel behind that hinge. Four screws. Remove and the pump is there. I am sorry that your response from JC was not accurate, or interpreted correctly as I cannot tell how the question was initially worded, but the pump is where I indicated.

The forum is to assist folks with questions and communicate information we can all learn from. I get frustrated when negative comments about a product continue when an accurate answer was provided. It is sad that an inaccurate response was provided from JC, but we are all not perfect. I too would be very interested to hear the other issues that have frustrated you about the Airstream. Sure, screws work loose and things like that. Happens on all. But overall, the workmanship and quality far exceeds others that I have had and the numerous I have been around over the years.

Chuck
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Old 09-12-2015, 09:02 AM   #39
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Looks like Chuck solved your pump issue. Let us know, too bad you got the incorrect info from Dan in JC


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Old 09-12-2015, 09:36 AM   #40
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Originally Posted by DeltaRon View Post
I'm glad Silverlabs has access. I do not and that's why Dan at JC instructed me to remove the electrical panel. Which, by the way, I tried. And, the wires are preventing me from pulling the panel out far enough to get access. Looks like I'll be making another 600 mile trek to JC.

WOW....... are you kidding?
Have a safe trip Ron. I hope it allows you to get some satisfaction


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Old 09-12-2015, 03:38 PM   #41
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My email to Rick March was undeliverable. Anyone have his email address?
Contact information

Rick March
937-596-6111 ext. 7416

Not sure of his email address, did u try Rmarch@airstream.com?
Hope this helps. Sandy


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Old 09-12-2015, 03:48 PM   #42
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Silverlabs, I hear you. But, I found the pump and, regardless, it is all the way under the refrig directly behind the electrical panel. With the help of a mobile RV guy we removed the panel and there it was right up against the oven wall. We were able to reroute the fresh water outtake pipe and extend it about 1 1/2 feet to underneath the wardrobe and added a 3-way valve for Winterization. When time comes to replace water pump, the electrical panel can be pulled and rewired. You might have same model but it is certainly built differently.
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