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Old 07-04-2016, 04:59 PM   #15
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oh no, so sorry to see this happen to you. It is such a pain to bring AS back for repairs when brand new, or any time for that matter.
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Old 07-05-2016, 06:40 AM   #16
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There should be a warning in the owner's manual. If not, this is an oversight which should be corrected. There's no pressure regulator when filling tnis tank as there is for the shore water hookup. Be careful!
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Old 07-05-2016, 07:37 AM   #17
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When I over-pressurized our tank I put a large diameter hose that we use for gardens in the filler neck that allowed almost no air to escape, and then turned on the city supplied water near full volume.

Lesson learned and should know better. An RV potable water hose is smaller and should cause no problem. High volume and pressure water delivery could still be an issue so one should be careful that the full tank of air (the tank is not really empty) can be pushed out easily.
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Old 07-05-2016, 09:23 AM   #18
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Originally Posted by guskmg View Post
Just be careful of high pressure city water. It will blow up an unvented container in a heartbeat. I use a screw on filler tube that is vented and you can easily see the potential damage possibilities when it is approaching full and starts to spew out. Be sure a use low flow especially if you are going to do something else while it is filling.
guskmg

City water pressure is usually 50PSI. The hose stuck loosely into the filler tube will blow out with the water as the tank gets over filled to the top. If the system can't handle 50 PSI pressure how in the world does it hold up a tank weighing over 300 LBS when it is full.
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Old 07-05-2016, 09:44 AM   #19
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I hope Airstream fixes it ASAP.
Welcome to the forum! Sorry you are having a baptism by water . . .

Have you spoke with the dealer?

A total drag that you should have to take care of this!

Good luck,

Peter
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Old 07-05-2016, 12:13 PM   #20
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I do not believe it is a structural issue unless the bolts are loose.It appears that it has hit something in the delivery process or unloading off of the transport.
When the tank is full of 40 gallons of water it will bow down.
My thoughts.
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Old 07-05-2016, 02:31 PM   #21
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I do not believe it is a structural issue unless the bolts are loose.It appears that it has hit something in the delivery process or unloading off of the transport.
When the tank is full of 40 gallons of water it will bow down.
My thoughts.
That is my thought as well. There is definitely an impact witness mark there in the center edge.
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Old 07-05-2016, 10:25 PM   #22
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Well update on the fallen tank.

Airstream fixed it no questions asked. Better than new also.

The old tank, which was only 3 months old is surrounded by styrofoam, and mounted inside a tank pan made of aluminum, riveted edges joints. So it seem impossible that it could move, jump around, or fall.

The now newer fix was use the tank which seemed fine, built a new pan to put it in. Then they custom made 2 heavy duty steel straps, with welded angle iron so it seems pretty strong. Straps are bolted w 3/8 inch hardware.

The tech guy Paul did a great job and even created a screwed on access panel to view connections. To tank in the future.

He also pointed out that it would be pretty hard to improperly fill the tank. The water hose goes onto the opening. Goes down and into the tank through the side of the tank wall.

The vent is in the top of the tank. As water enters the side and fills up the air is pushed up and out the vent hole.

My last guess as to how this may have happened was the dealer may have not completed a full winterization? Left water in tank. Seems more likely that ice could have bent the tank out of shape.? Also when dealer did their prep work they found the hot water tank was cracked, which leads me to wonder if that was forgotten? Speculation I know

Regardless, Airstream service Dept. Did a great job, and applied an out of the box solution. I like that.
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Old 07-05-2016, 10:29 PM   #23
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Happy for your resolution. Interesting thought about failed winterization. I thought they came winterized from the factory? I could be wrong. Mine has stickers on it saying the unit was winterized - I assumed that's how it was shipped.

Glad you got a good resolution!
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Old 07-06-2016, 12:02 AM   #24
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Originally Posted by franklyfrank View Post
City water pressure is usually 50PSI. The hose stuck loosely into the filler tube will blow out with the water as the tank gets over filled to the top. If the system can't handle 50 PSI pressure how in the world does it hold up a tank weighing over 300 LBS when it is full.

Hi, my hose didn't fall out and it was more of the fast volume that ballooned my tank than pressure. The water lines can handle pressure and do, but a tank that size would probably pop with five pounds pressure or even less.
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Old 07-06-2016, 08:43 AM   #25
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Originally Posted by franklyfrank View Post
City water pressure is usually 50PSI. The hose stuck loosely into the filler tube will blow out with the water as the tank gets over filled to the top. If the system can't handle 50 PSI pressure how in the world does it hold up a tank weighing over 300 LBS when it is full.
A 25 x 50 inch tank (750 square inches on the top and bottom surfaces) would exert an expanding force of 1500 pounds at ONE psi. As the pressure goes up, so does that expanding force, and it really doesn't take much to start bowing out the structure that holds the tank in place.
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Old 07-06-2016, 10:45 AM   #26
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Originally Posted by kapt59 View Post
Well update on the fallen tank.

Airstream fixed it no questions asked. Better than new also.

The old tank, which was only 3 months old is surrounded by styrofoam, and mounted inside a tank pan made of aluminum, riveted edges joints. So it seem impossible that it could move, jump around, or fall.

The now newer fix was use the tank which seemed fine, built a new pan to put it in. Then they custom made 2 heavy duty steel straps, with welded angle iron so it seems pretty strong. Straps are bolted w 3/8 inch hardware.

The tech guy Paul did a great job and even created a screwed on access panel to view connections. To tank in the future.

He also pointed out that it would be pretty hard to improperly fill the tank. The water hose goes onto the opening. Goes down and into the tank through the side of the tank wall.

The vent is in the top of the tank. As water enters the side and fills up the air is pushed up and out the vent hole.

My last guess as to how this may have happened was the dealer may have not completed a full winterization? Left water in tank. Seems more likely that ice could have bent the tank out of shape.? Also when dealer did their prep work they found the hot water tank was cracked, which leads me to wonder if that was forgotten? Speculation I know

Regardless, Airstream service Dept. Did a great job, and applied an out of the box solution. I like that.
Thank you for this post. It is encouraging to hear the positives re: the service center.
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Old 07-08-2016, 07:45 PM   #27
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Well update on the fallen tank.

Airstream fixed it no questions asked. Better than new also.
. . .
Regardless, Airstream service Dept. Did a great job, and applied an out of the box solution. I like that.
Thanks for the update. Was this your dealer, or another service dept.? Would you mind sharing the name and location so we can all benefit from a good location for service work.

Thanks
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Old 07-08-2016, 11:56 PM   #28
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