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Old 09-01-2004, 09:24 AM   #15
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Note to Matt Plapp.

I am impressed with your firm's willingness to grow in your Airstream knowledge and abilities. Your response was timely and I wish you all the greatest of success. I have no doubt that if you all learn and try to understand the desire of Airstreamers to just find quality and honest (truthful) service locales, that you will become a rising star in your region.
Obviously you are aware of this forum, it has become a repository of much good advice for owners, (it also contains some incorrect and dubious advice). I hope you also monitor the other Airstream forums. notably the Val-List and the factory board Airstreamer.

I have been told (or read) that no dealer is allowed to discount Airstream Factory parts, this is unfortunate if correct, as I would bet that you could develop an instant nationwide market if you did just that.
If at all possible do not overlook furnishing some "factory" training for a parts person who will likely remain with you for years to come. What an asset that "salesman" can become.
Lastly Matt if I may offer this advice as well; show the colors, i.e. put the Airstream name and logo on your business cards, on the techs uniforms, in the window of the shop, on billboards etc. The market (as you undoubtedly know) is growing and out there.
Oh and buy one for yourself, and encourage the rest of the staff to own one too. Familliarize with each era (pre 69, 70's, 80's and 90 to current) they're all different, some VERY different.

Best of Luck.
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Old 09-12-2004, 03:27 PM   #16
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Smile Thank you for your comments

Loren, Dik & Roadeo,
Thank you for your comments on the board. That took courage to say what you did. Airstream is new to us, but we prided ourselves on being "Serious" about the products that we represent. In fact our company tag line/slogan is "Get Serious". It will take a while, but within the next year we will have a very knowageable Airstream staff from sales to service to parts. I will check into the Airstream parts discounting. I've not heard that, but that does not mean it's not true. I do know we have sold many parts outside of our area this year.

One thing to keep an eye out for, is our upcoming Airstream siminars. We bought a 1957 Airstream that we are restoring and in doing this we are going to host workshops where customers can help out with the process. We are hoping to have Airstream Factory Reps at all the workshops. I look for this to start in November.

Thank you,
Matt Plapp
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Old 01-01-2006, 06:40 PM   #17
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Has anyone heard of a redo on this? What a way to learn!!!
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