Welcome to the forums.
First, the Relax awning is malfunctioning, as it should never work as you described. It should be repaired, probably with a replacement control board, to prevent this from happening again. The "tilt" button should have no effect until the awning is fully deployed.
Next, it's hard to see in the pictures, and my browser won't allow Flash to run, but the attachments of the awning rail to the body of the trailer should be rivets, not screws. If there are screws holding the awning rail to the trailer, they will need to be replaced by rivets, and sealed to prevent water from leaking in =to the trailer during rain/snow events.
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Meddle not in the affairs of dragons, for you are crunchy, and taste good with ketchup.
Terry
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