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Old 06-11-2015, 07:29 PM   #15
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2015 19' Flying Cloud
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Zip Dee claw

Contact Zip Dee or order through AS parts store or another RV shop if AS isn't near by, less than $30 including freight
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Old 06-11-2015, 07:54 PM   #16
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This is a very easy fix. So being handy if not is not so issue.
Breaking claws is a known problem and is directly connected to the placement of the claw on the storage post. Zip Dee will send you replacement posts that are larger and will solve the is placement issue. There is no charge for the posts if you call them at customer service. They will want to know the year of your trailer as 2007 and newer units only need the posts but 2006 and older need the posts and a set of longer bolts
Hope this helps
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Old 06-11-2015, 08:22 PM   #17
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When setting up the awning, remove the claw from the storage post, then attach it to the roller bar after the awning is unrolled.
When putting the awning away, first detach the "claw" from the roller bar, push it in and set it over the storage pin, then roll the awning back.

I have never broken a "claw".


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Old 06-11-2015, 09:42 PM   #18
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Zip Dee hook

This is undoubtedly a design flaw, because this cast aluminum part breaks frequently. We had it happen just after we started using the awning, no wind, undo force, or any reason I can put my finger on. Airstream dealers keep a supply handy because it happens so often. Just take the arm (slides out of the sleeve easily) and the broken hook to a dealer and they will put a new one on for free and you're on your way.
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Old 06-11-2015, 09:52 PM   #19
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Good to know about contacting direct to zip dee. I lost one in arizona over the winter. Contacted one of the usual suppliers and ordered two. These posts confirm poor quality or a design flaw.
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Old 06-11-2015, 09:58 PM   #20
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You can purchase a stainless steel hook from almost any Marine Store - they've got about fifty different kinds that would work just fine. Last forever, as well. The hook is just insurance and the stainless would look better.
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Old 06-11-2015, 11:06 PM   #21
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As said before, it happens when you park the claw on the wrong part of the post before putting the awning away. Then when you roll up the awning it gets trapped and the force of those long arms snap it. I know, I have done it. When ZipDee explained how it happened it was obvious. And for those who say it is a design flaw, be happy that only the claw breaks. If it didn't you would very likely bend the main arm.
Al
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Old 06-12-2015, 09:13 AM   #22
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I just had to replace my claw. I ordered it from airstreamsupply.com in SLC. It was easy to install. I used a little baling wire to tie the arm to the support while we drove home.
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Old 06-12-2015, 10:14 AM   #23
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I used zip ties to hold mine in place when my claw broke. I think some guys use zip ties whenever they are traveling, as a precaution that the rafter arm does not come loose and cause damage to the airstream skin, like a bolt coming off.


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Old 06-12-2015, 10:47 AM   #24
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I use those reusable rubber coated twist wires.
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Old 06-15-2015, 08:04 AM   #25
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Talking Zip Dee

We had this happen on our last trip. In one of the other threads they had said to always have electric tape (vs. duct tape) because it is waterproof and better in holding all objects ...so we used electrical tape to hold it in place while we traveled home. We called Zip Dee. They were very helpful. My husband also surfed the web ...there were other places that sold you just the claw but it looked like a pain to install ...Zip Dee sent us the whole piece assembled. Took my husband less than a minute to replace. Also, the guy sent us two items (one for each arm of the awning) that prevents this from happening ...those were free ...the Zip Dee was $19,95 and the shipping was $7.95. Personally I am more comfortable with the original company's part. Besides they paid for all the research and patents etc. But that is just me.
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Old 05-28-2016, 11:58 AM   #26
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I have had two break on me. Must be a weak design.
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Old 05-28-2016, 01:01 PM   #27
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Quote:
Originally Posted by BigAl View Post
As said before, it happens when you park the claw on the wrong part of the post before putting the awning away. Then when you roll up the awning it gets trapped and the force of those long arms snap it. I know, I have done it. When ZipDee explained how it happened it was obvious. And for those who say it is a design flaw, be happy that only the claw breaks. If it didn't you would very likely bend the main arm.
Al
Right! This can happen when the claw hook is placed on the larger section of the step spacer pin. The claw must be placed on the narrower section!

This can easily happen, even if you have used your awning without incident for years. All it takes is to be distracted, in a hurry, or in poor light conditions.

Additional info: "Broken claw casting on awning"

Below is a photo of my claw hook properly placed on the step spacer pin.
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Old 05-28-2016, 01:18 PM   #28
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Zip Dee awning parts can easily be replaced... and ordered through Zip Dee.

See their parts page: Zip Dee Parts List

Additional info on Zip Dee: "An All-American Stop: Zip Dee"
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