This is what they told me.
1. take an arm off the airstream by unbolting the bottom bracket and unbolt from the awning. (I had 1/2 bolts/nuts)
2. remove the male arm from the female arm.
3. with a green scrubby, clean the male arm of residue.
4. with hot water, clean the inside of the female arm (I just poured hot water down the tube). Dry (I used compressed air)
5. Make sure the male arm is straight. You can use the trailer ball/hitch to bend the arm back to straight. This took a while. It should be straight. Try it carefully in the female tube and see where it binds. It took a few trys to bend it straight since it was bowed abit.
6. Clean the male arm with alcohol.
7. Spray with silicone. Don't use WD 40.
8. reassemble and put on trailer.
9. Repeat with other arm.
I would recommend talking to Zip Dee, the person on the phone was nice and helpful. I wish you the best, it really worked for me. It is now an easy one man job. Let me know if you need anything else.
Two Adults, Four Kids, and a Dog camping in an Airstream. We must be crazy!