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Old 08-09-2015, 09:55 AM   #1
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Power Awning stopped working

My Zip Dee Power awning stopped working (2014 30' International Serenity) after my last trip ended several weeks ago. Didn't notice it until I was doing some post trip cleaning. Fortunately it was in a closed position. The OPEN green light is steady. I have checked the fuse, etc. power is OK to everything else. Used it several times on our month long trip to NV, UT & CO. When I hit open or close I can hear some faint clicking but no movement. The power awning "motherboard" under the sink, is all lit up like a christmas tree as usual.

Any ideas before I call Zip Dee and/or drive it 3 hours back to the dealer, drop it off and come back in a week or two to pick up? That equals 2 wasted Saturdays as I am not quite yet fully retired.

Still within 1 year warranty on trailer and 2 year warranty on awning.

Bought the trailer off the dealer lot and did not want the power awning for this reason, but it was already on the trailer and the trailer had everything else we wanted.
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Old 08-09-2015, 10:34 AM   #2
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Interested in this thread as I have ordered a 2016 with the power awning. Keep us posted on what went wrong.
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Old 08-09-2015, 10:44 AM   #3
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Yep, I'm interested too! We have the power awning and absolutely love it


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Old 08-09-2015, 12:47 PM   #4
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After pushing OPEN and CLOSE a few times, I noticed that it stays steady green on STATUS now???
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Old 08-10-2015, 12:33 AM   #5
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I would have to dig out my notes but as I recall there is a sequence of buttons to push that resets the system. They are buried in the manual somewhere so you might try that.
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Old 08-10-2015, 05:07 AM   #6
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The issues with the power awning operation are not new. I specifically did NOT order the power awning. One less electonic/power device toleave one stranded in the woods. Great when they are working....
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Old 08-10-2015, 08:20 AM   #7
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Quote:
Originally Posted by switz View Post
The issues with the power awning operation are not new. I specifically did NOT order the power awning. One less electonic/power device toleave one stranded in the woods. Great when they are working....


I agree - the convenience and novelty is great, but on balance, I feel simplicity is best in many instances. Also less expensive both initially and in the long run too.

I suppose that a reasonable compromise is at least to have a manual option if the electronic wizardry fails - I don't know if that applies in the case of power awnings or not? Hopefully it does.

Most power tongue jacks for example are so designed in anticipation of electrical failure.

Brian.
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Old 08-10-2015, 08:24 AM   #8
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I'm interested interested in this topic too, about to take possession of a 25 FB with the power awning. Like you, didn't want the option but am buying off the dealer lot...

Looking at the Zip Dee manual, they emphasize using the 'close' function after any power interruption. Could it be as simple as disconnecting power, reconnecting and starting with 'close'? They also repeatedly provide their phone number for support, 800 338-2378. Please do let us know how things turn out, I'm sure there are several others who are curious.
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Old 08-10-2015, 08:30 AM   #9
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Check at the base of the awning support arms where the power wires come through the skin and into the pole to see if there is a grommet around the wire or just tape. If it just tape, as done on the 2013 and into 2015 models, the wires insulation may be cut and shorting on the knife edge of the skin from making the hole.

If the wire is cut, then the inside skin has to come off to access the wiring to make the repairs.

Many power awnings without the grommets were shorted out on the dealer's lot after many demostrations of the power awning.
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Old 08-10-2015, 11:49 AM   #10
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Our 2015 Classic awning would extend then the one end would keep rotating about 1/2" in each direction. Would not stop, had to retract it back in. Had it fixed at JC, minor adjustment per the tech. I agree not bullet proof and could have stuck with the manual one we had on out last two.
Nice when it works but stinks when doesn't.
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Old 08-10-2015, 12:17 PM   #11
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Pay your money ...take your chances... I'll stick with the traditional manual awnings...
but... good luck in getting that one fixed...
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Old 08-10-2015, 12:29 PM   #12
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Call Zip Dee, they are great folks.

It may be a simple fix.

From what I have seen of their products, they would not have sold it it they didn't think the kinks were out....


Regards,

JD
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Old 08-10-2015, 12:45 PM   #13
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Check the voltage level on your inside voltmeter, it needs to be a solid 12 volts or higher, FYI there is a recall on the original control boards, and last but not least check all connections as compressed as this is also an issue
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Old 08-11-2015, 05:45 AM   #14
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The wiring issues mentioned in post #13 are reflective of the push them out the door fast versus make sure they are done properly mentality that has taken over Airstream.

We have a major rebuild job to correct the the shower installation in the 23D. Taking it back to the factory is not an option and the dealers would be constrained to Airstream parts that would not fix the issue.
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