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Old 08-11-2015, 05:22 AM   #15
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Power Awning

Basic issues as I understand them from my experience with my Power Patio Awning.

First, the set up from the factory, JC, is not always correct. Needs to be done correctly, not always available at dealers, not sure about JC.

Second, the connecter at the awning may need to be disconnected, reconnected after some electrical contact cleaner is used. Or replaced if a wire is broken or heavily corroded.

Third, the current (amps) must be measured at the same connector at the end of the roller. It should be somewhere around 3 Amps when operating. If above 5 Amps, the awning most likely has a defective motor, a supplier problem faced by ZipDee at some point. The motor needs replacing with a new one which draws about 3 Amps.

Fourth, the board which controls the awning needs to be updated, reprogrammed so as to limit the Amps at 6, thus shutting down the awning if problems develop. And, of course, if a new board is installed, and the defective motor is in place, the awning may not work.

The advice to call ZipDee is excellent. They are interested in having the awnings work properly and will go out of their way to repair these. Of course, the best place to have the repairs is at ZipDee, 96 Crossen Ave, Elk Grove Village, IL 60007 800-338-2378 847-437-0980

And, if you are lucky they will give you a wonderful tour!

Happy trails and Good Luck
Ms Tommie Fantine Lauer, Greensboro, NC
AIR #31871 WBCCI #4165 K4MTL
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Old 08-14-2015, 02:57 PM   #16
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Called Zip Dee tech support

I finally got home early enought to contact Zip Dee tech support so I could be with the trailer. Nice folks, got through to a tech support person specializing in the Relax awnings in less than 2 minutes. Within another 2 minutes of answering questions about the control panel and circuit panel under the sink, he said not to worry we will replace entire circuit panel and motor free of charge including any labor, which was expected since it was still under warranty. He said something about that particular circuit board had difficultly recognizing the 12 volt system and searching for power, etc. and that it ends up burning up the motor (don't remember everything he said). Sounded like that have encountered this problem many times before.
He was thankful that it was in a closed position.
He was surprised that I did not have the "emergency kit" which included wires, crank, etc. I do not remember anything like this at all when I got my new trailer from the dealer? Have others received something like this?
Unfortunately this will require 2 of my Saturdays driving to my "local" Airstream dealer to drop off and pick up.

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Old 08-14-2015, 10:56 PM   #17
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At least these problems are being discovered early on and being fixed. Aside from your inconvenience hopefully we all will benefit from your experience.
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Old 08-15-2015, 01:38 AM   #18
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Makes one wonder which of these parts the lucky power awning owners need to purchase to have in their emergency repair kit, "just in case" when not around cell towers and in remote areas.
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Old 08-15-2015, 01:58 AM   #19
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If you didn't get to have it pointed out and described to you, at least, there is a bag that comes with the awning. It contains the bits, pieces, and adapters needed to override the electronics so you can put the awning away. There is a length of wires with a plug on one end, and a pair of alligator clips on the other. Plug the plug end into the roller motor, and clip the alligator clips to one of the batteries, and the awning will roll in, if the motor hasn't failed.
There is also a flex extension and socket, so you can use a cordless drill to lower the awning. The connector for that is at the base of the awning arms, on front and one back.
If you haven't seen the bag, look for it. It will probably be in the bag with your manuals. If you can't find it, contact Zip-Dee, and ask them for it.
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Old 05-21-2016, 11:54 AM   #20
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There is also a flex extension and socket, so you can use a cordless drill to lower the awning. The connector for that is at the base of the awning arms, on front and one back.[/QUOTE]

When you say "lower" do you mean close or open?

I have a similar issue but no Zip Dee support on a Saturday. My awning is closed but the keypad says Open. Trailer is plugged in. Pressing Close causes the rear motor to spin but nothing moves. Only way to stop it is hit another button or cut power. Nothing happens pressing other buttons. Cycling circuit board power yields same result.

I looked at manual to manually open and close the awning. Nothing explicit for just Opening, but Opening was documented in the context of changing a motor. Closing was in the context of an emergency close. The flex hex was used as part of that process. Very inconvenient. I tried the flex hex on the bottom of both rails in its current closed state - nothing happens - just spins the screw.

Clearly I need my dealer to fix this, but was taking it out in a couple days for 2 weeks. Was hoping to manually open and close, but looks like a hassle. If someone has an easier way using that flex hex let me know, but didn't work for me.
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Old 05-21-2016, 03:26 PM   #21
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As I understand it, they give you "emergency" instructions for closing the awning -- assuming that if it's already closed and you need to go somewhere it isn't an "emergency." From what you've described in your post. It sounds like a limit switch isn't functioning correctly. Usually, if you push the "close" pad it will reset/recycle. It sounds like you've done everything you can do without a technician's help.
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Old 05-22-2016, 03:57 AM   #22
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Zip Dee sent a whole new circuit board AND motor to my dealer and all was replaced under warranty. This reminds me when I was shopping for the trailer I didn't want the power awning, but got a better deal on the trailer that was on the lot which already had the power awning. Yeah a power awning is nice, but once you get used to the manual awning, it is pretty easy to deploy.
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Old 05-23-2016, 08:17 AM   #23
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I really like my power awning but I hold my breath whenever I use it. No problems so far.

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