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Old 04-21-2015, 11:23 AM   #1
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How long, is too long ?

Hi all,

Our "66" Ambassador has the original Carefree awning. The blue vinyl was shot so we took the trailer to an RV repair place that is a "Carefree" dealer. All we need is new vinyl, the mechanisms all works perfect as the P.O. rarely used the awning. The RV shop said, "the vinyl is a week out and is in Portland, (we live in WA). Once we have the vinyl, it will only take a couple of hours to install." Quoted price is $400-$500.

TODAY IS ONE MONTH AND NO VINYL !!! I've called (3) times and the story is, "they are behind on production, it will be here on Tuesday...Thursday...Monday," and on and on !

Am I being impatient ? I'm just about ready to go get my trailer and start with someone else !

Thanks,
Danny
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Old 04-21-2015, 11:38 AM   #2
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If they haven't removed the old awning fabric, then yes. Go get your trailer. If they have to wait for the petroleum to be refined so they can make the vinyl, you can wait for it just as well with the trailer in your possession as you can with it in their possession. It's not like they were waiting on an axle or something that would prevent the trailer's use.

If the old awning fabric has been removed, then a bunch of cable ties along with the normal latching mechanism should keep all of the parts moving in proper formation with the rest of your trailer while you tow it.

Up to you if you want to cancel the order and try elsewhere, or keep the back-order and use the trailer until the fabric arrives, then take the trailer back to complete the install.
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Old 04-21-2015, 12:14 PM   #3
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Not vinyl, but I got new fabric cut and sewn to exact fit for out slide out awning from Zip Dee delivered to our door in less than a week. It's Sunbrella fabric, really much better than vinyl.

Maybe you should take some measurements and call them?
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Old 04-21-2015, 12:43 PM   #4
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I bought a vinyl awning for my 66 on EBAY for 30 bucks, put it on myself
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Old 04-22-2015, 01:21 PM   #5
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I'm an interior designer and while I rarely do motorhome renos, I have done a few in the past. I've seen lead times (the time it takes from order to delivery) for fabric run as much as 3 months. But that was a custom order. Nothing stock should take that long. If you can cancel the order and take your rig somewhere else I recommend it. On the other hand you're now in a great position to demand a discount from the current dealer. I'd go that route if you have the time to wait it out.
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Old 04-22-2015, 03:10 PM   #6
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This time of year, RV repair shops R busy. Shop has Ur RV. Most owners don't want to go get it & go somewhere else. They know that. May not "have had time" to order vinyl yet. U may not get that awning fixed this year, or until shop "gets the time". PS: all shops R like this.
Let's Roll !
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Old 04-22-2015, 03:19 PM   #7
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It's funny on me, I guess, but I originally thought this. thread was going to be about "what is the right trailer length or can U have a trailer that is too long?".
Let's Roll !
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Old 04-22-2015, 04:01 PM   #8
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If they told you it would be in in a week, any longer than a week is too long!

I've been really beat down recently by bad customer service. It's all about managing expectations. If a vendor says it will take a week it should take a week. If it's going to take a month, then they should tell you it will take a month. I can be reasonable and give some leeway but telling a customer it will be in in a week when it will take a month is totally unacceptable.

Customers need to start talking with their dollars! don't put up with poor service!

rant over
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Old 04-22-2015, 04:02 PM   #9
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Quote:
Originally Posted by Wolf Alaska View Post
It's funny on me, I guess, but I originally thought this. thread was going to be about "what is the right trailer length or can U have a trailer that is too long?".
Let's Roll !
Wolf
We have a 23' Safari
Anything longer than 23' is too long because that means I'm in the wrong trailer
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Old 04-22-2015, 04:23 PM   #10
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The last awning material we ordered had a 10 day lead time for sewing and adding the alumaguard cover. We received it from the supplier in just under two weeks. We ordered ours from a marine awning maker and did the install ourselves.

This is busy season for RV dealers and sometime things lose priority. Not saying that your dealer is feathering your gas pedal, but this is something you can do yourself with the help of a friend and a six pack of your favorite libations.
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Old 04-23-2015, 12:15 AM   #11
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Thanks for all your comments. In my business, If I have given a customer a finish date and for reasons unforeseen or Murphy's law arises, I contact my customer as soon as I see I'm going to be a tad late ! I'm talking maybe a week MAX, usually a day or two ! I do not make false excuses that are basically lies ! I prided myself on being on time. I try my best to finish a project early and normally do. In my business, deadlines are discrete !

I have decided to SHOW UP this coming Friday at the shop when they open the doors. If they can't show me the vinyl, I'm bringing my trailer home, contacting upholstery shops to have it made and installing it myself ! If they have my vinyl, then it's "lets make a deal" time or they will be looking at the ass end of a classic Airstream pulling away !

We have camping deadlines that we will not miss !

Regards,
Danny
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