Reply
 
Thread Tools Search this Thread Display Modes
 
Old 10-09-2013, 01:14 AM   #1
1 Rivet Member
 
Datta's Avatar
 
1968 22' Safari
Soquel , California
Join Date: Sep 2013
Posts: 9
A&E Restoration Using Sunbrella Fabric

Hello out there in Airforum land!

We custom ordered a replacement awning canopy from Dometic with Sunbrella Fabric, but it appears that (despite the fact we gave the factory our awning's exact measurements) both the canopy and the awning cover they shipped us are each about a foot shorter than the old stock awning fabric and the coil tube we are trying to put it on.

This doesn't seem right, but on the other hand, the folks at Dometic were super nice in making the custom canopy in the first place so I would rather not come off as ungrateful or unreasonable, or worse yet, ignorant. So before I call them up, is there something I am missing here?

Also, does anybody think it odd that the brighter side of the fabric was positioned on the underside of the canopy instead of the top side? I'm wondering if this a tradition I didn't know about or just an oversight by whoever was working at the factory the day they sewed it.

Inquiring minds want to know...
__________________

__________________
Datta is offline   Reply With Quote
Old 10-09-2013, 06:56 AM   #2
Birdie Momma
 
NJtoNC's Avatar
 
1957 26' Overlander
Vintage Kin Owner
1967 26' Overlander
Rutherford Co. , North Carolina
Join Date: Dec 2009
Posts: 873
no, that does not seem right. do you have an invoice or paperwork with the measurements you gave them?
__________________

__________________
- Lauren / Adam
& Our "feathered kids"; chip, phoenix, jake, lou
TAC NC-8
NJtoNC is online now   Reply With Quote
Old 10-09-2013, 07:45 AM   #3
Figment of My Imagination
 
Protagonist's Avatar
 
2012 Interstate Coach
Metairie , Louisiana
Join Date: Dec 2011
Posts: 4,858
Quote:
Originally Posted by Datta View Post
Also, does anybody think it odd that the brighter side of the fabric was positioned on the underside of the canopy instead of the top side? I'm wondering if this a tradition I didn't know about or just an oversight by whoever was working at the factory the day they sewed it.
I'm actually kind of surprised that it has a bright side and a dim side. You might have gotten Sunbrella Plus instead of regular marine-grade Sunbrella. Sunbrella Plus has a polyurethane under-coat to improve water resistance. The undercoat may make it look brighter.

Does the bright side have a different feel than the dim side? If so, that would probably be due to the polyurethane under-coat.
__________________
WBCCI #1105
TAC LA-4

"In a perfect world, I'd be given enough time to wrap up one emergency before the next one starts." Freefall2013
Protagonist is online now   Reply With Quote
Old 10-09-2013, 08:04 AM   #4
Rivet Master
 
Melody Ranch's Avatar

 
1956 22' Flying Cloud
1956 16' Bubble
1947 22' Liner
Valley View , Texas
Join Date: Jan 2006
Posts: 3,385
Images: 72
Send a message via Skype™ to Melody Ranch
Call 'em.
__________________
"If it can't be reduced, reused, repaired, rebuilt, refurbished, refinished, resold, recycled or composted
then it should be restricted, redesigned or removed from production."
Melody Ranch is online now   Reply With Quote
Old 10-09-2013, 09:55 AM   #5
Just Happy To Be Alive!
 
AWCHIEF's Avatar
 
Currently Looking...
Biloxi , Mississippi
Join Date: Nov 2011
Posts: 1,935
Images: 34
Datta, that they made the cover for you is not being "super nice", it is business. It is what they do. If they screwed up the sizing it is on them to fix the problem. Contact them as soon as possible.
__________________
MICHAEL
WBCCI 10656
TAC MS-9
Formerly 1964 Bambi II
AWCHIEF is offline   Reply With Quote
Old 10-10-2013, 05:14 PM   #6
1 Rivet Member
 
Datta's Avatar
 
1968 22' Safari
Soquel , California
Join Date: Sep 2013
Posts: 9
Thanks all! Your observations and comments pretty much mirrored what my thoughts were on the matter as well.

I called the folks at Dometic regarding the fabric direction issue and they quite cheerfully agreed to replace it at no charge. Best of all, they agreed to make the replacement awning a foot longer like it should have been in the first place. Whether it was me or them that screwed up the length never really came up in the conversation, and it was nice to be able to let sleeping dogs lie.

Bottom line: Dometic gets 5 stars from me for customer service. As do all of you, my fine forum friends

Cheers,
Datta
__________________

__________________
Datta is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



Airstream Classifieds



Our Communities

Our communities encompass many different hobbies and interests, but each one is built on friendly, intelligent membership.

» More about our Communities

Automotive Communities

Our Automotive communities encompass many different makes and models. From U.S. domestics to European Saloons.

» More about our Automotive Communities

RV & Travel Trailer Communities

Our RV & Travel Trailer sites encompasses virtually all types of Recreational Vehicles, from brand-specific to general RV communities.

» More about our RV Communities

Marine Communities

Our Marine websites focus on Cruising and Sailing Vessels, including forums and the largest cruising Wiki project on the web today.

» More about our Marine Communities


Copyright 2002-2012 Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 08:23 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

Airstream is a registered trademark of Airstream Inc. All rights reserved. Airstream trademark used under license to Social Knowledge LLC.

Airstream News Delivered to your Email!

Stay up-to-date with Airstream news in your inbox!

unsusbcribe at anytime with one click

Close [X]