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Old 01-08-2016, 12:21 PM   #1
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What should I have JC do?

I am going to take my 2012 to JC in June to have the roof sealant stripped and resealed. Nothing is leaking but the sealant is cracking in places and I am loathe to spend a week on my roof trying to remove the old stuff. I am going to try to talk them into using something longer lasting than the OEM.
I am also going to have them look at the brakes while I am there.
I am not having any other problems but, from you more experienced owners, is there something else I should have them look at as long as I am making the trip? Many thanks,
Larry
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Old 01-08-2016, 12:28 PM   #2
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Maybe a leak test?
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Old 01-08-2016, 03:00 PM   #3
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Can they?

Can they do that before the sealant has cured?

Larry
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Old 01-08-2016, 03:05 PM   #4
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Just before our warranty expired Fall of 2013 we had them look it over good; Seal-Tech pressure leak test, 27-point inspection, check wheel run-out for the Never-Lube bearings/rotate and balance tires.

It's all at an hourly rate as I recall so it's not cheap, but nice to have the guys who do this stuff every day take a look at it. And if they find something needing repair they have the parts at hand.

We're planning a trip passing through there again this year, I think we'll do the same routine. After 4 1/2 years and 1,000 nights camping, many cross-country trips, our Airstream's original equipment is working great, no corrosion anywhere, no water damage. Good preventive maintenance saves headaches down the road.
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Old 01-08-2016, 03:16 PM   #5
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What should I have JC do?

Would replacing the sealants on the roof if cracked be covered in the two year warranty?
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Old 01-08-2016, 03:25 PM   #6
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My warranty expired in 2014 and all was well. I do a fairly thorough inspection myself. JC's hourly rate is at $125 and they told me expect a day to a day and a half for the roof. Expensive, but it would take me a week on the roof to do the same thing and my body might not ever recover from the effort. I think the leak test is a good idea if they can do it after resealing the same day.
Larry
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Old 01-08-2016, 03:25 PM   #7
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Would replacing the sealants on the roof if cracked be covered in the two year warranty?
I don't think they are. But if something of this type occurs during the warranty period contact Customer Service at Jackson Center. They tend to bend over backwards to help reasonable requests, and may authorize a repair as "Good will".
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Old 01-08-2016, 03:58 PM   #8
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Scheduling service

How far ahead of time do you need to schedule service if you want to stop by JC to have some work done?
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Old 01-08-2016, 04:24 PM   #9
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How far ahead of time do you need to schedule service if you want to stop by JC to have some work done?

If you going in the summer they are usually jamed. I'll be passing there in June & as soon as I nail down the date I'm making an appointment. Their CG is on a first come basis, no reservations.
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Old 01-08-2016, 04:31 PM   #10
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They said they are into March for availability right now. There are also later times that are already booked. I could not get June 6 but I did get June 7.
Larry
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Old 01-08-2016, 06:05 PM   #11
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SeaLevel, made mine just now for 6/1/16 @ 9:30AM, no problem. Thanks for bring it to mind.
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Old 01-08-2016, 06:07 PM   #12
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Angry

I would be very cautious having JC do non-warranty work. Their hourly rate is now 125/hr. I had a substantial amount of work done this spring ($10,000) and the work was sub par. My theory is that they are breaking in new people who are not well trained and there is very little supervision. I could list the deficiencies but then I would just get irritated all over again. I did not have the good experience that many on this forum had. I am talking about work that a high school shop teacher would grade F. I had to do much of it over again.

Don't get me wrong. I love my airstream, but if I buy another one it will be through a dealer such as Colonial, so I never have have to visit JC again. (I do love the 26U)
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Old 01-09-2016, 03:55 AM   #13
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Really?

Buzzr,

This is one of very few complaints I have heard about the Service Center at JC. What did they do wrong? I cannot drive 800 miles for shoddy work, but it seems almost everyone is pleased with service at JC.
Larry
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Old 01-09-2016, 11:10 AM   #14
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Originally Posted by lsbrodsky View Post
I am going to take my 2012 to JC in June to have the roof sealant stripped and resealed. Nothing is leaking but the sealant is cracking in places and I am loathe to spend a week on my roof trying to remove the old stuff. I am going to try to talk them into using something longer lasting than the OEM.
I'm amazed that this is happening to a 3 year old rig. The sealant on all my roof penetrations lasted 10-15 years before I felt like I should replace it (but it wasn't leaking). And the rig was not stored under cover.

Could this be the new sealants they shifted to? A less thick application?
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