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Old 01-09-2016, 11:13 AM   #15
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Don't know except that it is now a silicone based sealant and you cannot get anything to stick to it so any repair involves removal and reapplication. I was going to do the vents and one seam this year, but decided to just go to the mothership and get it all done at once.
Larry
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Old 01-09-2016, 01:26 PM   #16
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In April 2015 I received and authorized an estimate from Airstream to do a number of things. I asked for new vinyl flooring which included gutting the trailer and replacing any bad plywood. I also requested a conversion of the stationary bed base to a lift up bed top.

Other items included:

Install a SeeLevel II tank monitor (to replace the worthless one that came with my trailer);
Install a TriMetric monitor;
Rebuild the dump valves which was purely a preventive maintenance matter;
Seal tech the trailer and fix 2 leaky windows that I couldn't fix.

First the the things they apparantly did right. As far as I can tell so far the SeeLevel installation was a success. It has worked well and I am happy with the result. The dump valve rebuild also appears successful.

Now the bad:
1. The conversion of the bed to lift up failed the day we got it home from the factory. The piano hinge was installed using screws fastened to the luan bed base with no additional structural support below. The hinge failed almost immediately. The pressure from the gas shocks yanked the luan from the hinge the second time we opened it. I replaced the piano hinge with strong hinges fastened to the bed board with reinforcement blocks below. The gas struts also pulled loose. Again I had to use new reinforcement blocks and reattach the struts. I will try and send pictures of the bed failure and my repair shortly. This was a $700+ job, most of it labor. Before we left JC we questioned whether the bed would hold up. They said don't worry.

2. The trimetric was not installed properly. I was going to install the trimetric myself but since JC was going to gut the trailer I thought I would have them install it since the fridge would be out making running the wires a snap. When I did my solar install with a kit I obtained from AM Solar I found the Trimetric would not communicate with the Bogart Solar controller. Turns our that JC had mis-wired the phone cable. A feat that takes some creative errors. The shunt install was very sloppy.

I had to remove the fridge to redo the wiring. As I discovered removing the fridge was no big deal except for the wear and tear on my wife and my not so young backs.

3. When I dropped the trailer off I made it clear that leak repair was a priority. We just encountered a rain storm where we we are camped and discovered that the back window still leaks. The driver side front side window still leaks as well. The leaks were caused, I think, by UV damage to the seals on the HEHR windows. Over time the gaskets shrank leaving gaps where water could intrude. JC's remedy was to cut out portions of the old gaskets at the top of the windows and install a replacement section. JC did not however close the remaining gaps allowing continuing leaks. I have remedied most of the problems using black sikaflex caulking in the gaps. In other words, JC's remedy was worthless.

4. Installation of the new vinyl seems ok except for sloppy workmanship. In the process of the install they cut a gash in the mouse fur in the bedroom.

There were other items of poor quality but I wanted to illustrate my warning to you with examples of shoddy workmanship.

The overall problem with JC is that no one seems to care. Maybe I am old fashioned, but when I pay for hourly work at the rate of $125/hr I expect more than marginal or worse quality. I am somewhat handy and find that my work is better than what I received at JC.

If I had warranty work to be done I would probably use JC, but I would monitor the work very carefully. I would try other sources for non warranty work.

I called the factory recently to ask for some redress. The service manager called me back and told me he would refund me 2 hours time and would look at the windows and see whether their work was defective. He was condescending at best. Rather than cause my blood pressure to rise I rejected the proposal and will put this episode behind me as another expensive learning expreience. By the way, at my age I can't take many more expensive learning experiences.
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Old 01-09-2016, 01:30 PM   #17
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It looks like I am going to have to do some reading to learn how to post pictures.
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Old 01-09-2016, 06:44 PM   #18
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Best service experience I have ever had was at Jackson Center. Every facet was impressive. It is the only place I would take my trailer for serious service. As far as hourly rate goes they charge the same hourly rate as at least two other dealerships that I am aware of.
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Old 01-09-2016, 06:52 PM   #19
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Buzzr, could you be more specific as to what JC did to get your scorn? I'm planning a trip there in mid year & your post causes me some pause.
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Old 01-09-2016, 06:54 PM   #20
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Quote:
Originally Posted by AWCHIEF View Post
Best service experience I have ever had was at Jackson Center. Every facet was impressive. It is the only place I would take my trailer for serious service. As far as hourly rate goes they charge the same hourly rate as at least two other dealerships that I am aware of.

Totally agree on the hourly rate!
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Old 01-09-2016, 07:18 PM   #21
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It is not the hourly rate... The $125 per hour is in line with many auto dealers rate. I believe that you get some efficiency when you use a shop that knows the product as well as Jackson Center obviously does. You can spend a lot more in total at a shop where the rate is $75 per hour if the technician is learning on the job.
When I question something I pay for, the camera is out and objections are noted! I will happily let someone with JC's reputation have the last word but my concerns get recorded and if there are issues....
As far as the window? That seems sloppy and again, a picture or video of the failure might help resolve the issue.
I have an extended warranty on my 2010 F-150 that I purchased from Ford. After a couple of "we can't duplicate the complaint" episodes I now capture a video or two of whatever is going on so that I no longer have a lazy technician booting me along...
The camera is a powerful tool!
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Old 01-10-2016, 09:20 AM   #22
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I have been servicing my AS at JC from the time I first bought it in October 2011. I regularly pass through JC spring and fall. Since mine is a 1987, there are often things that need replacing, as well as upgrades I decide upon. I found the service to be very competent and the charges reasonable.

My last visit to JC in November included rebuilding the Thetford waste valves, check the roof seams, check the brakes and adjust the propane pressure; I was in at 7:00am and back on the road heading to AZ by noon. The previous visit I had a Bogart Trimetric monitor installed, as well as stainless steel trays for the new size 4D AGM batteries. In the course of removing the old battery boxes, a new front panel (plate) was installed. The quality of the work exceeded my already high expectations.

About 5 years ago I had one issue with the service at JC which, on reflection, was likely not their fault. One of the circuit boards on the Trace inverter failed which I had attributed to some welding being done to the frame, JC got the unit to function again but it quit a month later. The Trace unit was old and most likely would have died naturally at that time - I replaced the Trace with a Xantrex FS3012 and it's working fine.
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Old 01-10-2016, 09:33 AM   #23
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Just curious what people are paying / getting quoted for a full re-seal of roof elements? (remove old sealant, clean, place new sealant).

We have a 2008 25' with AC, skylight, 2 magic fans, fridge vent, bathroom vent, plumbing vent, TV antenna.

We have a great local independent Airstream shop with labor rates similar to Jackson Center. Seems to me the last time we had this done it was quite expensive.

Just curious what others are seeing.
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Old 01-10-2016, 09:53 AM   #24
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It would have been nice if the trailer wheel bearings were checked on the assembly line. Our 23D was trucked to Colonial from the factory. I drove it from there to CanAm in London, Ontario and then to Paradise, TX. The distance was about 2,000 miles.

I decided we should check wheel bearings. Three needed more grease but we're not damaged. The fourth bearing set was scored from too little grease and so it was replaced with Timken USA made bearings. I have three more Timken bearing sets for the other wheels in the future.

So have JC check the wheel bearings......
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Old 01-10-2016, 10:11 AM   #25
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I bought my trailer at bayareaairstream in CA. I have found there service department quite competent. In fact they have advised JC on better ways to maintain and take care of recurrent problems. They were the ones who designed and convinced Airstream to make deeper battery boxes. When in the San Francisco Bay Area and you need service I highly recommend their service department.
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Old 01-10-2016, 10:35 AM   #26
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To be clear, I am not complaining about the hourly rate. I knew what it was when I commissioned the work. My issue is that for $125/hr I expect quality. I did not get quality work. I am very happy for those of you who had better results. I, however, will not use JC again for non warranty work.

To Bruce, I took pictures and sent them to JC. JC only disputed the window leaks. JC did not dispute my other problems. Airstream just decided not to stand behind their work.
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Old 01-10-2016, 10:37 AM   #27
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Quote:
Originally Posted by lsbrodsky View Post
I am going to take my 2012 to JC in June to have the roof sealant stripped and resealed. Nothing is leaking but the sealant is cracking in places and I am loathe to spend a week on my roof trying to remove the old stuff. I am going to try to talk them into using something longer lasting than the OEM.
Many thanks,
Larry
Hi Larry, we had our 23' pressure tested and the rain test. We also had the roof seams cleaned and resealed. It took 8 hours for the reseal and the technician said it's best to have it done every 3-5 years. We keep ours in open storage and it wasn't leaking but I was worried it might. The pressure test found some small leaks and the tech sealed those too. So far it's fine, no leaks.

We had a bad spot in the floor, right in front of the L-Couch and he fixed that also, cleaned the mouse fur, flooring (it was stained) and the plywood as best as he could.

All tolled, it was 2 days and $2,000 for everything, except all the stuff we bought in the AS store.

A tech is assigned to you at the start and you can discuss what sealant you want to use. Ours was very knowledgeable about the different types and we just followed his suggestions. Everyone was very nice and they did an inspection of everything and discussed options for repairs before they started.

I had removed everything from the front part of the trailer and rolled back the tile, that saved us some money. We thought we had to have the entire section repaired but after he discussed with another tech they said it wouldn't be necessary. They cut the bad section out, replaced with like materials from the assembly line and sealed that.

The moldy smell is gone and we're happy with the service. I feel better about taking it to JC than anyone local. There's no particular reason for that, just my own preference.
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Old 01-10-2016, 10:43 AM   #28
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One final point. JC used silicone to reseal the trailer. Many posters on this forum say that is bad idea. I guess I will find out somewhere down the road whether the reseal holds up.
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