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Old 05-18-2012, 06:40 AM   #1
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2008 22' Sport
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Water on floor, wall, seat, outlet

2008 Safari Sport 22 foot

Purchased new last year. It was on the lot of a dealer that is no longer selling any type of new trailers. They sell boats.
It did come with a two year warranty, so it should still be covered. The paperwork was filed after the purchase and we did get paperwork back from Airstream. However, the dealer is no longer listed on the Airstream site as an authorized dealer.

The weather has warmed up enough that it was time to de-winterized and sanitized the fresh water tank. When I walked inside, I instantly noticed one seat cushion on the fold down table was dark. It was saturated with water. Table was in the down position for travel. Removed it and see stains on the wall (mouse fur). Remove the cover on the seat storage area and see puddles of water. Vinyl floor is lifted. Pull it back and it is also saturated. The electrical outlet is stained. Felt along the wall for moisture. It is soaked below the front window and down the floor. It isn't damp directly under the window. It seems to start about ten inches or so lower.

I want to stop the leak before it gets worse. I don't see any gaps around the exterior window. Want to have it repaired correctly. It's under warranty. We also have some other issues (leaking faucet, water dripping outside under shower). Jackson Center is 14 hours away. I think the dealer where I purchased it is still servicing other trailers that were bought there, but I'm not sure of their level of experience or skills... or if they're even "authorized" any more.

There are other dealers listed on the Airstream site. I've heard great things about Colonial Airstream in NJ. That's only six hours away. Not sure if they would do warranty service on a trailer that was not one of their sales.

Suggestions on checking/finding/stopping the leak?
Suggestions on where to bring it for warranty service?
Does any one know if I can bring it closer that Ohio?

Thanks.

-Norm

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Old 05-18-2012, 06:44 AM   #2
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one more thing... one of the images shows a small "L" bracket. It's completely rusted. Not sure how long it would take to rust, but it makes me feel like the leak may have been happening for a long time. Would like to get it thoroughly checked out.
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Old 05-18-2012, 07:19 AM   #3
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Hi Norm,
I suspect you purchased your trailer from the Marine Collection in Burlington VT. From what I understand, they are no longer an Airstream dealer, nor an Authorized Service Center. I do leak detection with a "Sealtech 430R" machine that was designed for this purpose. I can't do warranty work but may be able to give you some suggestions.
Thanks,
Colin
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Old 05-18-2012, 07:59 AM   #4
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Are leaks covered by warranty? It was my impression that they are maintenance issues and Airstream is likely to say you didn't perform routine sealing. Add into the hassle of getting to a dealer and the gas money and time involved...... Personally I'd just take it to Colin and get it fixed!

If you are a DIY kinda person, have him do the sealtech and seal everything yourself. I'm guessing it would be way less than the gas money to get to a dealer in NJ.

Or, even better seal everything you think might be an issue and then take it to Colin's to see what you missed!
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Old 05-18-2012, 08:51 AM   #5
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Colin, yes, you are correct. I'm still not happy when I realized they removed the black tank sensor, resulting in a leak at the campground. They gave me a used one when I returned home.

I had plans for the weekend that aren't looking too good.
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Old 05-18-2012, 10:50 AM   #6
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"There are other dealers listed on the Airstream site. I've heard great things about Colonial Airstream in NJ. That's only six hours away. Not sure if they would do warranty service on a trailer that was not one of their sales.

Suggestions on checking/finding/stopping the leak?
Suggestions on where to bring it for warranty service?
Does any one know if I can bring it closer that Ohio?

Thanks.

-Norm"


Norm,

My first instinct would be to confirm the warrantee repair.
Call Patrick at Colonial, very competent Service Department, with a good reputation.
Explain your situation, I'm sure they will make every effort to help you out.
From the photo's a call to Airstream Customer Service is also in order.

POI....we also bought from a Dealer that went out of business 3mos later.
It sat on his lot for 9mos but the warrantee started at the date of purchase.


Bob
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Old 05-18-2012, 11:15 AM   #7
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Nesvt, I would suspect leaks not covered under warranty would be plumbing leaks from not winterizing correctly. Thats the maintenance they make reference to. Leaks of your nature should be covered. Shake the cage. Call JC and have it on record that you have an exterior leak that has damaged your coach. Get a paper and e-mail trail started. To have a coach this damaged within two years is ridiculous. Don't be nice. I would be raising holy hell. Theres lots of damage there and I would suspect some mold intrusion as well.

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Old 05-18-2012, 11:37 AM   #8
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Thanks for the replies. For financial reasons, I need to get this fixed through the warranty. I contacted the closest authorized service center (Airstream of New England in MA), and contacted Airstream customer service. Waiting for replies.
Thanks again.
-Norm
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Old 05-18-2012, 12:44 PM   #9
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NESVT - consider Colonial Airstream in New Jersey, as outside of the "MotherShip" I hear they are one of the best service centers.

My relationship with them has been great (I have purchased two Airstreams) and for service - these guys (in my opinion) are the best!!!
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Old 05-18-2012, 02:22 PM   #10
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Well, you were all correct about Colin Hyde and about Colonial Airstream.

Colin sent me some more information and an offer to help. I suspect he'll be my primary contact as soon as the warranty runs out.

Not knowing the full extent of the damage, I need to go the warranty route. Called Colonial. Super friendly. They'll willing to take it in immediately. Hope to get it down there next week.

Thanks again for the advice and comments. Have a great weekend everyone.

Norm
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Old 05-18-2012, 04:31 PM   #11
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Norm,

Just remembered....when you do take in in for the leak repair have them test the batteries, ours were bad after sitting on the dealer lot for 9mos.

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Old 05-18-2012, 06:07 PM   #12
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Quote:
Originally Posted by reinergirl View Post
Are leaks covered by warranty? It was my impression that they are maintenance issues and Airstream is likely to say you didn't perform routine sealing. Add into the hassle of getting to a dealer and the gas money and time involved...... Personally I'd just take it to Colin and get it fixed!

If you are a DIY kinda person, have him do the sealtech and seal everything yourself. I'm guessing it would be way less than the gas money to get to a dealer in NJ.

Or, even better seal everything you think might be an issue and then take it to Colin's to see what you missed!
I just went through this. I thought leaks were covered by warranty for the two-year period, but not through the extended-warranty option.

Leaks will be warrantized for the first six months. I am 15 months into my warranty; there was a small leak coming through one of the Halogens above the dinette. The dealership - bless their heart - fixed it gratis. It was not a big repair though - they resealed a small crack in the sealant around the radio antennae.

nesvt, that is one 'ell of a "leak." Looks like something related to an assembly oversight. I really hope they have mercy on you.
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Old 05-18-2012, 06:11 PM   #13
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Originally Posted by JFScheck View Post
NESVT - consider Colonial Airstream in New Jersey, as outside of the "MotherShip" I hear they are one of the best service centers.

My relationship with them has been great (I have purchased two Airstreams) and for service - these guys (in my opinion) are the best!!!
I often view Colonial's inventory on YouTube. I like the music....the way they present their Airstreams.
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Old 05-18-2012, 10:12 PM   #14
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That's funny Bob. I've charged the battery twice. It won't hold a charge.

Airstream got back to me fast. They are working with me to get it all resolved.

Could not see any gaps around the window. Only noticed two things. Thought there was a missing rivet because of an empty hole, but it's only in the outer layer. No hole drilled in the bottom overlapped layer.

The only aluminum seams that are sealed are vertical and diagonal (caps). None of the horizontal seams have any sealant. Is this normal? Seems be a gap in one of the overlapped layers that is near the water damage on the inside.

-Norm


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