Originally Posted by Mojave
Just wondering if anyone here has dealt with any warranty issues and what their experiences were like. It's been almost 6 months now and they still have yet to approve the final details of the repair. It's been very frustrating to say the least...
I have dealt with numerous warranty issues, from the relatively simple, to the complex, and understand your frustrations. I tried to fix as much small stuff as I could, like peeling laminate, misaligned cabinetry and door latches, loose screws and electrical connections, minor cosmetic issues, etc., and let the dealer and Airstream concentrate on the more complex warranty problems. Some
of these included a serious plumbing leak, broken or incorrectly installed black tank rinsing system, incorrectly installed Audio/Video package, sagging and discolored (from aluminum dust) interior wall liner, corroded exterior aluminum parts, etc.
Because of some
of these issues, it was nearly two months before I could legally use my Airstream in my own state parks, for whom I worked (leaking contents prohibited). Ironically, it was my job for state parks to ensure these laws and regulations were enforced.
Part of the reason for the wait, was that approvals from Jackson Center for some items were slow to come: the plumbing leak behind the shower wall, sagging discolored liner (and I would have to travel to Jackson Center for that one). Some approvals were refused by AS: Corroded aluminum parts, black tank flusher.
On one separate item, when my rear vent cover disintegrated after about a year, Airstream mailed me one as quickly as possible, without question
. By the time it arrived, I had already purchased, and installed, an OEM replacement from a local dealer. Apparently, it was the cheapest one on the market, so I kept the one from AS as a spare. I used it about a year later.
There was a silver lining, nearly all items that were not covered by Airstream during the warranty period, were covered by an extended warranty I purchased from a third party after the AS warranty expired, without question
. Realizing there are some strong opinions about extended warranties, all I can offer is that it worked for me when the Airstream warranty did not. I'm not suggesting anyone get an extended warranty. Especially since the prices recently quoted on this forum has been 2-3 times what I paid. The point I would like to make, is that for the premium price paid for a new AS, no one should have to get additional protection.
Essentially, the only advice I can give about warranty work is, if you think your dealer is dragging it out, contact Airstream directly for advice, and to meticulously document every communication
with both the dealer, and with Airstream. After reading about some of the floor and leakage issues that some on the forum have had with their new Airstreams, I'm grateful mine haven't been as severe.
My apologies to those who may have heard this before. Typically, I don't volunteer this information unless someone asks about warranties, or quality control. I love the Airstream brand, and always will. I'm just concerned with how Airstream, the company, is evolving.
Best of luck with your new Airstream. Once you get those kinks worked out, I hope it will be smooth sailing.