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r carl · 06-07-2012, 05:58 AM

If I am the new owner I would pull it to JC and get it fixed to new condition under warranty.

Mojave · 06-07-2012, 06:22 AM

See my post regarding all your questions (hopefully) here:
http://www.airforums.com/forums/f48/...ml#post1157717

Mojave · 06-07-2012, 06:24 AM

Quote:

Originally Posted by r carl

If I am the new owner I would pull it to JC and get it fixed to new condition under warranty.

Jackson is over 3,000 miles away...

xrvr · 06-07-2012, 06:38 AM

But you new that when you bought it, also that the authorized dealers were far away. Jim

Mojave · 06-07-2012, 06:49 AM

Quote:

Originally Posted by zigzagguzzi

But you new that when you bought it, also that the authorized dealers were far away. Jim

Honestly that's not something that we thought about. We thought we were buying a quality product. You shouldn't buy a product of this 'standard' and be thinking right away about taking it in for repairs.

xrvr · 06-07-2012, 06:52 AM

All things need to be repaired. What about normal maintenance which includes checking for leaks once a year. Jim

Mojave · 06-07-2012, 06:58 AM

Quote:

Originally Posted by zigzagguzzi

All things need to be repaired. What about normal maintenance which includes checking for leaks once a year. Jim

We planned to schedule annual maintenance while on our travels. In fact, we did have our first one scheduled prior to all this happening. Annual maintenance is one thing, the amount of issues we had were another. We take into account where we live when buying anything, which is why we bought an Airstream. We were hoping NOT to have to deal with warranty issues like this.

SilverRanger · 06-07-2012, 07:24 AM

Quote:

Originally Posted by Mojave

... You shouldn't buy a product of this 'standard' and be thinking right away about taking it in for repairs.

Exactly. Couldn't have said it any better.

TG Twinkie · 06-07-2012, 07:38 AM

I think you hit it on the head when you said. "A product of this Standard". It is more of a perceived standard than an actual one. If A$ had such high standards, this trailer would have never left the factory.
Not only that, I'm sure that trailers were shipped from the factory during this time of trouble to the northwest. A$ could have made arrangements to pick this trailer up and return it to the factory on a back haul.
The bad press here will cost them more than the back haul cost.
It used to be called customer service.

xrvr · 06-07-2012, 07:47 AM

We are still only hearing one side of the story. I am not talking about the OP, I am talking about what went on between the RV dealer and AS. The whole story may not be known even to the OP. The OP was trusting the RV dealer to be truthful, who knows what went on between them and AS. The owner was in the middle of this and we all know what the results were. Jim

Gene · 06-07-2012, 08:22 AM

I'm getting crosseyed going between the 2 parallel threads.

The other one has more info ( http://www.airforums.com/forums/f48/...eam-92156.html ) and maybe this one should be combined or ignored from now on.

Gene

ROBERT CROSS · 06-07-2012, 08:29 AM

Quote:

Originally Posted by CrawfordGene

I'm getting crosseyed going between the 2 parallel threads.

The other one has more info ( http://www.airforums.com/forums/f48/...eam-92156.html ) and maybe this one should be combined or ignored from now on.

Gene

Your getting, I AM...

Bob Crosseyed

TG Twinkie · 06-07-2012, 09:24 AM

The whole point is. The customer was not taken care of correctly. When a trailer sets on a lot waiting for repairs, it doesn't take a rocket scientist to figure out that the dealer/ repair facility and A$ dropped the ball.
Most places I have had service work done (few and far between) the have things called "work orders". The idea being the work will be scheduled for completion in a relatively short period of time.
You can make all the excuses there are. But once the trailer was delivered the responsibility falls on the repair facility and A$. Since the facility was in fact authorized by A$. Someone at A$ should have been and always should be following up on warranty repair work. No matter where it is authorized to be done.
Obviously this is not happening and that is part of the reason nothing changes at JC.
The warranty repair reports, if there are any, are just being filed in a drawer.
No one at JC is asking. "why are there do many warrantee repairs?" off "what are we doing to eliminate these problems in the future".
It always amazes me that. They don't have the money to do it right the first time; but they always seem to find the money to do it over. Like finding a floor material that will not rot away.
I believe this is a corporate model that has come about since bean counters have become so powerful in the corporate world.
Now it's. Throw it together on the cheap, charge as much as you can get away with, then hope the flaws are not discovered before the warrantee is up.

Mojave · 06-07-2012, 03:52 PM

Thanks guys, I do appreciate the support in this. When it comes down to it, regardless of all the details (which I have provided, nothing was left out) the simple fact is a lemon left the factory. Period. THAT is not what we paid top dollar for. SilverRanger and TG Twinkie - thank you. We really expected way more from Airstream.

ROBERT CROSS · 06-07-2012, 04:07 PM

Go to JC....drink the koolaid, then face the fact that a poorly run Corporation with no regard for customer satisfaction is now in charge of a revered American design.

Maybe it's time to let someone else try......if we can't handle it.

Bob

Zia · 06-07-2012, 05:22 PM

According to my dealer service folks they are trained at the AS factory periodically to make sure they are familiar with new design. My experience has been very favourable with the quality work they have done e.g installation of solar system, moving the TV etc.

SilverRanger · 06-07-2012, 05:40 PM

Quote:

Originally Posted by Zia

... My experience has been very favourable with the quality work they have done e.g installation of solar system, moving the TV etc.

I just experienced some Airstream repair work at the factory, and it was a very good experience. Good work and customer relations, at a fair price. I have been to Jackson Center 4 times, and always have a good time. I didn't drink any "Kool-Aid", but the coffee is free.

SteSpot · 06-07-2012, 05:56 PM

There is no silver lining in this cloud of a story. We have lost some enthusiastic new AS owners, they have lost a lot of money, and Jackson Center has a bad mark on their reputation. I am sorry for your loss, Mojave. Thank you for takeing the time to share your experience.

I am not surprised because I have been reading about "issues" for several years now here on the forums. That was one of the deciding factors for us in buying a vintage (1968 model) and having Uwe Salwender rebuild it from the ground up. Of course, that took time and money. It took about 18 months to hand build an excellent quality trailer.....That said, we want Airstream to be successful. We know everyone cannot rebuild like we did and you should be able to buy a new trailer that is a quality long lasting unit. MDH is still lusting after a new 27' front bed.....and we do love our SteSpot.....paula

Mojave · 06-07-2012, 06:08 PM

Quote:

Originally Posted by SteSpot

There is no silver lining in this cloud of a story. We have lost some enthusiastic new AS owners, they have lost a lot of money, and Jackson Center has a bad mark on their reputation. I am sorry for your loss, Mojave. Thank you for takeing the time to share your experience.

Thanks Paula, I really appreciate your comment. I do wish things could have turned out differently.

You really are all great folks and have been the highlight in this otherwise unfortunate experience.

Thanks again everyone - your kindness and welcome spirit to a couple newbies never went unnoticed.

Lisa & Paul

daveharc · 06-07-2012, 09:33 PM

Quote:

Originally Posted by Zia

According to my dealer service folks they are trained at the AS factory periodically to make sure they are familiar with new design. My experience has been very favourable with the quality work they have done e.g installation of solar system, moving the TV etc.

Can you share the name of the AS dealer in California that does quality work?