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Old 06-07-2012, 07:24 AM   #43
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If I am the new owner I would pull it to JC and get it fixed to new condition under warranty.
Jackson is over 3,000 miles away...
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Old 06-07-2012, 07:38 AM   #44
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But you new that when you bought it, also that the authorized dealers were far away. Jim
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Old 06-07-2012, 07:49 AM   #45
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But you new that when you bought it, also that the authorized dealers were far away. Jim
Honestly that's not something that we thought about. We thought we were buying a quality product. You shouldn't buy a product of this 'standard' and be thinking right away about taking it in for repairs.
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Old 06-07-2012, 07:52 AM   #46
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All things need to be repaired. What about normal maintenance which includes checking for leaks once a year. Jim
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Old 06-07-2012, 07:58 AM   #47
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All things need to be repaired. What about normal maintenance which includes checking for leaks once a year. Jim
We planned to schedule annual maintenance while on our travels. In fact, we did have our first one scheduled prior to all this happening. Annual maintenance is one thing, the amount of issues we had were another. We take into account where we live when buying anything, which is why we bought an Airstream. We were hoping NOT to have to deal with warranty issues like this.
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Old 06-07-2012, 08:24 AM   #48
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... You shouldn't buy a product of this 'standard' and be thinking right away about taking it in for repairs.
Exactly. Couldn't have said it any better.
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Old 06-07-2012, 08:38 AM   #49
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I think you hit it on the head when you said. "A product of this Standard". It is more of a perceived standard than an actual one. If A$ had such high standards, this trailer would have never left the factory.
Not only that, I'm sure that trailers were shipped from the factory during this time of trouble to the northwest. A$ could have made arrangements to pick this trailer up and return it to the factory on a back haul.
The bad press here will cost them more than the back haul cost.
It used to be called customer service.
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Old 06-07-2012, 08:47 AM   #50
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We are still only hearing one side of the story. I am not talking about the OP, I am talking about what went on between the RV dealer and AS. The whole story may not be known even to the OP. The OP was trusting the RV dealer to be truthful, who knows what went on between them and AS. The owner was in the middle of this and we all know what the results were. Jim
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Old 06-07-2012, 09:22 AM   #51
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I'm getting crosseyed going between the 2 parallel threads.

The other one has more info ( http://www.airforums.com/forums/f48/...eam-92156.html ) and maybe this one should be combined or ignored from now on.

Gene
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Old 06-07-2012, 09:29 AM   #52
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I'm getting crosseyed going between the 2 parallel threads.

The other one has more info ( http://www.airforums.com/forums/f48/...eam-92156.html ) and maybe this one should be combined or ignored from now on.

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Old 06-07-2012, 10:24 AM   #53
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The whole point is. The customer was not taken care of correctly. When a trailer sets on a lot waiting for repairs, it doesn't take a rocket scientist to figure out that the dealer/ repair facility and A$ dropped the ball.
Most places I have had service work done (few and far between) the have things called "work orders". The idea being the work will be scheduled for completion in a relatively short period of time.
You can make all the excuses there are. But once the trailer was delivered the responsibility falls on the repair facility and A$. Since the facility was in fact authorized by A$. Someone at A$ should have been and always should be following up on warranty repair work. No matter where it is authorized to be done.
Obviously this is not happening and that is part of the reason nothing changes at JC.
The warranty repair reports, if there are any, are just being filed in a drawer.
No one at JC is asking. "why are there do many warrantee repairs?" off "what are we doing to eliminate these problems in the future".
It always amazes me that. They don't have the money to do it right the first time; but they always seem to find the money to do it over. Like finding a floor material that will not rot away.
I believe this is a corporate model that has come about since bean counters have become so powerful in the corporate world.
Now it's. Throw it together on the cheap, charge as much as you can get away with, then hope the flaws are not discovered before the warrantee is up.
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Old 06-07-2012, 04:52 PM   #54
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Thanks guys, I do appreciate the support in this. When it comes down to it, regardless of all the details (which I have provided, nothing was left out) the simple fact is a lemon left the factory. Period. THAT is not what we paid top dollar for. SilverRanger and TG Twinkie - thank you. We really expected way more from Airstream.
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Old 06-07-2012, 05:07 PM   #55
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Question

Go to JC....drink the koolaid, then face the fact that a poorly run Corporation with no regard for customer satisfaction is now in charge of a revered American design.

Maybe it's time to let someone else try......if we can't handle it.

Bob
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Old 06-07-2012, 06:22 PM   #56
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According to my dealer service folks they are trained at the AS factory periodically to make sure they are familiar with new design. My experience has been very favourable with the quality work they have done e.g installation of solar system, moving the TV etc.
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