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Old 03-11-2009, 04:10 PM   #29
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When my A/C quit on the 78 Argosy, Camping World told me they couldn't put a new Coleman on without having a special made $800.00 drip pan for it. They also told me that no other A/C units would work on an Airstream product. I called Inland RV and a very nice lady told me to get a Carrier and put it on. I did just that and guess what, it does fit and work perfectly. The only other time I tried Camping World they just flat told me "no one will work on those old Airstream trailers any more". Made me mad enough to drop my membership and find another RV man to work on both my trailers. An independent RV repair place that is happy for my business and knows me by name now.
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Old 03-11-2009, 05:28 PM   #30
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FYI - the CW located just west of Houston on I-10 now has new Airstreams on their lot. Have not varified to see if they are the new local dealer - but it sure looks that way.
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Old 03-11-2009, 05:59 PM   #31
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Ouch!...I know somebody has probably has already said this but you should have came here first for the low down. Everyone would have talked you through the whole process of owning a new to you trailer. rrrrrrrrrrrr....that gets me mad that you found the daubers...definately check here first, there are many willing to help with all your questions. This place is great.
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Old 03-11-2009, 06:29 PM   #32
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Trailer Life magazine has a column where they help people who believe they've been ripped off. You might write them and give these guys some unwelcome publicity.
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Old 03-11-2009, 07:07 PM   #33
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Thumbs down No Recall..


Wouldn't even give the Airstream an appointment!
two miles away.....
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Old 03-11-2009, 07:41 PM   #34
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Quote:
Originally Posted by enduroryda View Post
...This place is great.
This place is great. Buuttt, I hate that every time someone here has a bad experience like nick6930 had, so many members automatically start yelling, BBB, ATTORNEY GENERAL, GET A LAWYER, DOCUMENT, TAKE PICTURES, TELL EVERYBODY YA KNOW, RAISE H--L, GIVE EM BAD PUBLICITY etc.

I have a seventeen year old daughter whose philosophy is to scream until she gets her way. Unfortunately it works pretty well for her - but it's a bad philosophy to carry into adulthood. The dog that barks the loudest gets the bone - until he gets the boot.

We shouldn't assume that a member who complains about someones' service is 100% in the right and without fault. In this instance we haven't seen the repair order, we haven't seen the trailer and we haven't heard CW's side of the story.

I'm a provider of automotive services and I don't see too many unhappy customers. But when I do and when I am given the chance to discuss the problem it is just as often a misunderstanding on the customers' part as it is the fault of my shop, and I will always endeavor to correct any problem quickly and at my own expense (pat self on back here.) But, if the unhappy customer turns out to be a jerk - well I can be a jerk right back.

If you (any of you) have had a bad experience with someones' service you should not assume that you are the only one, nor should you assume everyone gets the same bad service. Resolve your issue if you can and then don't go back. BTW, the comment I made earlier about driving through the front of the building was a joke.


Roger
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Old 03-11-2009, 09:00 PM   #35
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As good a definition of fraud as I've seen.
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Old 03-11-2009, 09:13 PM   #36
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Quote:
Originally Posted by nick6930 View Post
Hey I am new to the travel trailer world so when I bought my new 79 Argosy I wanted someone to check the thing out and let me know what I was in for. I spent over $1000 for them to give it:
....
Nick

Oh, crap. I just noticed you're from Front Royal. Did you go to the CW just outside of DC? I'll buy stuff there, but when it comes to service on my baby I go to the mothership.

Wow. Let us know if you'd like us to do a letter writing campaign. I'm willing to boycott the store if they don't make it right for you ---- and if you knew what I spend on the A/S that's a serious threat.

Paula
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Old 03-11-2009, 09:28 PM   #37
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As RBolton said you guys are commenting on 1 side of the story. Did he inspect the work before signing off on the service contract?
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Old 03-12-2009, 03:37 AM   #38
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My comment was from personal experience so I know of what I speak. No screaming, no whining, no name calling until I get what I want. I just made the decision to NOT let Camping World personnel tell me lies any longer. It was meant to inform others and not to get people to "take my side". I buy things from Camping World, but I now know they don't like to nor want to work on classic Airstreams. I just wanted others to know the facts of my case.
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Old 03-12-2009, 08:45 AM   #39
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I have a CW here in Chattanooga and they have been very honest with me about working on my Airstream. As long as it is general trailer items such as repacking bearings, brakes, water pump, etc., they do a good job. However, when it comes to awnings and such that is particular to Airstream, they shy away from it. When I had to have a rear end sag problem corrected, they immediately told me they could not do it and made suggestions on who to contact. I appreciate this honesty and continue to purchase items from them. However, I use someone else for maintenance.

I realize that every store is different. It all depends on the employees. Good luck with your situation. I hope you are able to work it out.
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Old 03-12-2009, 01:37 PM   #40
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I must say WOW. I have to give you all a lot of credit here at the forums. You really do stick up for another and I must say thank you.

I do want to say that I am not looking at suing anyone. I do have to agree with RBolton with the fact there are two sides of the story. Being a newbie maybe I am missing something. I also have to agree with Ronpovey that maybe I should have inspected the work. However, I don't know what I am inspecting. That is why I paid for the 45 point inspection and orientation. The day that I towed the trailer up there was the second time I have ever towed a travel trailer, the first time was the day i drove it home. In fact my Argosy is only the second travel trailer that I have ever stepped in. The fist one was between the ages of 4 and 5. My wife and I decided on a Monday lets by an Airstream for the summer and on Wednesday we bought it sight unseen. And I love that white peeling pill. I have been working on it everyday that I am home.

The reason I took it to Camping World was to learn about the trailer, which I did, the guy talked me through how to operate the appliances. As well as to find out what was wrong with it, especially the safety issues like the brakes, Axel and bearings. I did not even know if the wheels were going to fall off going to the Camping World.

The reason I posted was because I wanted to know if I had a valid complaint or if it was common knowledge not to expect too much. I am just not confident to what was or was not done and I was very frustrated. There isn't any way for me to verify the propane lines were checked, the furnace was pulled, the hot water heater was cleaned and tested, the water lines tested after the fact besides doing it myself. I took the guys word that the hot water heater was shot, and maybe it was, but I bought a new one on the Internet and tore out the old one. That was when I discovered under the trailer the line was crushed. It never dawned on me to check the line first. So since the old one was torn out I installed the new one.

Camping World has contacted me because of this thread offering to have the manager to contact me and I will call them this afternoon. I will keep you all posted with what they say.

Thank you for all your support.

Nick
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Old 03-12-2009, 01:59 PM   #41
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Quote:
Originally Posted by RBolton View Post
This place is great. Buuttt, I hate that every time someone here has a bad experience like nick6930 had, so many members automatically start yelling, BBB, ATTORNEY GENERAL, GET A LAWYER, DOCUMENT, TAKE PICTURES, TELL EVERYBODY YA KNOW, RAISE H--L, GIVE EM BAD PUBLICITY etc.

I have a seventeen year old daughter whose philosophy is to scream until she gets her way. Unfortunately it works pretty well for her - but it's a bad philosophy to carry into adulthood. The dog that barks the loudest gets the bone - until he gets the boot.

We shouldn't assume that a member who complains about someones' service is 100% in the right and without fault. In this instance we haven't seen the repair order, we haven't seen the trailer and we haven't heard CW's side of the story.

I'm a provider of automotive services and I don't see too many unhappy customers. But when I do and when I am given the chance to discuss the problem it is just as often a misunderstanding on the customers' part as it is the fault of my shop, and I will always endeavor to correct any problem quickly and at my own expense (pat self on back here.) But, if the unhappy customer turns out to be a jerk - well I can be a jerk right back.

If you (any of you) have had a bad experience with someones' service you should not assume that you are the only one, nor should you assume everyone gets the same bad service. Resolve your issue if you can and then don't go back. BTW, the comment I made earlier about driving through the front of the building was a joke.


Roger

I believe most people said try to get satisfaction from the dealer/store/ manager first and if that doesn't work then move on to more serious measures. There is probably no one more against fraudulent or unwarrented litigation than me but if a wrong has trully occurred and the store/company won't take care of it then that is precisely what small claims court is intended for. Whenever you let companies get away with this kind of "alleged" unscrupulous criminal activity it just makes it that much easier for them to do it to somebody else. I do agree with your point that it could be the customers fault since we don't know them or even if they are telling the truth or not. However if everything is on the up and up with this member and what they are stating is true then satisfaction should be demanded.
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Old 03-12-2009, 02:42 PM   #42
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Sounds like CW is trying to get to the bottom of the compliant. Nick isn’t overly upset or adversarial to CW so it appears things will work out. I hope you come to a resolution which meets your expectations, please post the outcome. I hate to see vendors painted in a bad light unless it is absolutely deserved, we need them as much as they need us.
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