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Old 03-10-2009, 08:22 PM   #15
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1975 25' Tradewind
Dewey , Arizona
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I have a hard time with the amount they charged you, as well as the service received. If you look at the services on their website: Camping World Procare – The RV Repair & RV Service Experts Since 1966. - Camping World
many of the things they were supposed to do are covered in the 45 point inspection or the wheel bearing repack.
The 45 point inspection includes:
  • Check all electrical outlets
  • Check inverters and converters
  • Check generator systems
  • Check plumbing for leaks and proper operation
  • Check LP systems
  • Check all appliances
The wheel bearing service includes:
  • Inspect brake shoes, bearings and magnets
  • Clean & repack wheel bearings
  • Adjust break linings as needed
  • Verify the operation of the electric break magnets &
    break-away switch
  • Grease seals are extra, prices vary by axle size
It sounds as if you may have double billed as well. I would definitely discuss the matter with the service manager.



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Old 03-10-2009, 08:40 PM   #16
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I would go right to the top and demand my $1000.00 back and not a penny less..........


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Old 03-10-2009, 08:43 PM   #17
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Right now, there are 22 members and 2 guests reading this thread. I'm looking at renewing my "Presidents Club" membership. Camping World salesmen, are you listening?
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Old 03-10-2009, 08:49 PM   #18
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Collierville , Tennessee
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If you don't get satisfaction from the store or manager then take them to small claims court. Make sure you take lots of pictures and document everything, I would even get a couple of witnesses to see what you are documenting, preferably one with RV repair knowledge. Don't just chalk it up as a loss if the store doesn't make this right because that is why so many places rob people in the first place, they figure you'll drop it after you get nowhere with them.

Good luck.
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Old 03-10-2009, 10:19 PM   #19
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Morada , California
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Wow...I would have given you all that 'non-service' for only $500....

Really not a laughing matter, though! If you got some kind of written report showing they 'checked' all that stuff, and you can show they didn't, as you mentioned above, go right to the top management and give em' a piece of your mind!

What if you had taken their 'results' as being correct, hit the road and had an accident as a result of inoperative brakes, etc! I'd probably point out that a 'friendly' lawyer would most likely be building a new summer cottage with the proceeds from the lawsuit!

This whole thing 'stinks', and I would stick to my 'guns' and demand corrective action be taken, with a reduction in price for their 'non-inspection' service being at the top of the list!

I hope they actually repacked the wheel wonders just what they DID do in your behalf! In view of their 'service', I think I'd also demand that they pull a wheel to show you they DID repack the bearings...and then I'd still wonder if they even looked at the old bearings to check for wear, etc...

Does your state have a state agency that looks into automotive repair business' ? If so, that would be one of my first calls!

Good luck with your 'battle'...let us all know what happens!

Short story along these lines...I worked in parts for years, for a large truck dealership. We valued our reputation with our customers, as repeat business was our 'bread and butter'!

An out of the area customer brought his rig in for an oil and filter change in our service dept...the mechanic (a fairly new guy) pulled the parts and did the job...the customer arrived later to leave, and as HD truckers are want to do, pulled out the dipstick to make sure the oil level was correct - and found nasty, old black oil!!! He also then noticed the oil filter hadn't been touched!

He was understandably HOT...the service manager couldn't believe one of his guys would pull such a 'stunt'...the new oil filter was found in his tool the mechanic was FIRED on the spot, and given about 10 minutes to get his stuff and clear out! Truck dealers are a close-knit group in our area, and I'm sure that so-called mechanic didn't work in any nearby shop again!

The customer knew our company, and allowed us to set it all right, and without any charge as well...and so was satisified with the out come.

It only takes one 'bad apple' in an organization to spoil things...and if a company allows such activities to continue, it's just as bad!!!
Ray & Pat; Morada, CA
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Old 03-10-2009, 10:44 PM   #20
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I would not have your local CW do ANY work on your trailer.
I'd rather be boon docking in the desert.

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Old 03-11-2009, 05:49 AM   #21
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I get steamed just looking at prices in their stores.
The bottom line is that you paid for services that were not rendered. Demand a refund.
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Old 03-11-2009, 06:10 AM   #22
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you might want to see if the BBB or other agencies have any reports on file. it might help determine if this is a pattern at this shop.

i'd be reluctant to let them 'correct' the repairs, since personal safety in many areas is involved. i'l let the shop have a different tech and a manager inspect the visible work without dismantling anything and demand a full refund on the spot. even if was one bad apple, someone was suppost to oversee the work done by the tech. if this is a reputable shop they will gladly give the refund and deal with the tech.

as mentioned, document as much as possible and bring witnesses to court if you end up there.
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Old 03-11-2009, 06:21 AM   #23

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Thumbs down

Originally Posted by NevadaGeo View Post
Right now, there are 22 members and 2 guests reading this thread. I'm looking at renewing my "Presidents Club" membership. Camping World salesmen, are you listening?

Me too, Had one right around the corner, Do I want to renew, and travel 160k to the store? Not
AF #1

"Sticks & stones can break your bones...and hail will dent your Airstream"

So when is this..."old enough to know better" supposed to kick in?
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Old 03-11-2009, 08:07 AM   #24
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At least they did not bugger up your Airstream trying to fix something they don't know anything about. Taking an Airstream to Camping World is kind of like taking your Porsche to Sears.
Sail on silver girl. Sail on by. Your time has come to shine.
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Old 03-11-2009, 08:23 AM   #25
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And this is the same Camping World that Thor Industries just loaned 10 million to?
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Old 03-11-2009, 08:26 AM   #26
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I would be very pissed. Down right might I say a rip off.
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Old 03-11-2009, 10:56 AM   #27
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The squeaky wheel gets the grease, go in there start making a little noise ( notifying the BBB, sm. claims, corporate, friends, Good Sam Club, etc. etc. etc.). I don't think in this economy they want any nagative issues or unsatisfied customers. BTW what is their policy on customer satisfaction? Clearly you are NOT satisfied!!

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Old 03-11-2009, 01:43 PM   #28
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I bailed on them years ago because of their crummy service and lack of knowledge. They must feed on the rookies to stay in business.

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