Wow...I would have given you all that 'non-service' for only $500....
Really not a laughing matter, though! If you got some kind of written report showing they 'checked' all that stuff, and you can show they didn't, as you mentioned above, go right to the top management and give em' a piece of your mind!
What if you had taken their 'results' as being correct, hit the road and had an accident as a result of inoperative brakes, etc! I'd probably point out that a 'friendly' lawyer would most likely be building a new summer cottage with the proceeds from the lawsuit!
This whole thing 'stinks', and I would stick to my 'guns' and demand corrective action be taken, with a reduction in price for their 'non-inspection' service being at the top of the list!
I hope they actually repacked the wheel bearings...one wonders just what they DID do in your behalf! In view of their 'service', I think I'd also demand that they pull a wheel to show you they DID repack the bearings...and then I'd still wonder if they even looked at the old bearings to check for wear, etc...
Does your state have a state agency that looks into automotive repair business' ? If so, that would be one of my first calls!
Good luck with your 'battle'...let us all know what happens!
Short story along these lines...I worked in parts for years, for a large truck dealership. We valued our reputation with our customers, as repeat business was our 'bread and butter'!
An out of the area customer brought his rig in for an oil and filter change in our service dept...the mechanic (a fairly new guy) pulled the parts and did the job...the customer arrived later to leave, and as HD truckers are want to do, pulled out the dipstick to make sure the oil level was correct - and found nasty, old black oil!!! He also then noticed the oil filter hadn't been touched!
He was understandably HOT...the service manager couldn't believe one of his guys would pull such a 'stunt'...the new oil filter was found in his tool box...so the mechanic was FIRED on the spot, and given about 10 minutes to get his stuff and clear out! Truck dealers are a close-knit group in our area, and I'm sure that so-called mechanic didn't work in any nearby shop again!
The customer knew our company, and allowed us to set it all right, and without any charge as well...and so was satisified with the out come.
It only takes one 'bad apple' in an organization to spoil things...and if a company allows such activities to continue, it's just as bad!!!