The Fantastic fan company: True to the name!

[zedex]

Yes. My rain sensing fan lids on my 04 ccd were sticking closed due to sticky seals. I tried silicon spray but still would stick. Called FF, spoke to a tech, they are sending out new seals and no cost.
Pretty damn fantastic.

[Alphonse]

Fantastic service to me. One of the plastic wheels that allow you to manually raise the cover is cracked. I called them up and explained and they immediately sent me a replacement plus some other goodies.

I am astounded at their approach and service. I would never, ever consider another vent. I am now even a more loyal customer. On top of the service, the product works extremely well and is high quality.

[Getahobby]

Finally got around to installing the parts Fantastic Fan sent me at no charge, had a question about wiring the speed switch, called them, and got an instant answer. Both fans now working! Called the Ventline people for a broken handle and a gasket(it's leaking) for my bathroom fan and they seemed annoyed when I didn't have the part number. I described the fan but that wasn't good enough. So far not happy with them.
Dave

[Lily&Me]

Yep, they could teach a course in customer satisfaction.




Maggie

[flyslinger]

Thanks for the post. I have an '03 International and both fans are acting up. I will give the Fanatastic cats a call.

[ddog2008]

I just did an uninstall, clean up and reinstall of a FF on my 05 CCD. I guess you have to do that occasionally to if it leaks. Anyway everything went well right up until I tried to turn the fan on after the reinstall. Now the fan doesn't turn on... How do I contact FF?

[urnmor]

Here are their numbers from their web site. Phone
810-724-3818
Please call all phone numbers during normal business hours:
Mon-Fri 9:00 am to 5:00 pm EST.
Toll Free
800-521-0298
Fax
810-724-3460

Mailing Address
Fantastic Vent Inc.
2083 S. Almont Avenue
Imlay City, Michigan 48444


Directions to factory

Senior Director of Operations
Roch Tolinksi
800-521-0298 E-mail Us
Commercial Manager
Trey Miller
574-266-4866 E-mail Us

MI, IN, OH OEM
Karin Florida
800-521-0298
Midwest OEM
A.W. Associates
641-325-0298
Western OEM
Steve Maurici
951-314-3797 E-mail Us
Canada OEM
Foster Gold & Associates
604-945-7222
US & Canada Distributors
Trey Miller
574-266-4866 E-mail Us
All Other Countries Shelley Dunbar 800-521-0298 E-mail Us
Endless Breeze
Shelley Dunbar
800-521-0298
E-mail Us
In-House Sales
Karin Florida
800-521-0298 E-mail Us

Technical Support 800-521-0298 e-mail not available
TO BETTER SERVE YOU and troubleshoot the issue(s) with your fan,

Please call us toll free at 800-521-0298 or 810-724-3818 between the hours of 9:00 am to 5:00 pm EST., Monday thru Friday and ask to speak with a service tech. We ask that all service issues are handled in this manner (and not by e-mail) to ensure accuracy and expediency.

Thank you for choosing Fan-Tastic Vent,

[palmtreegirl]

I have the same glowing report for FF - I wanted to replace the on/off switch with the reverse switch - Bob gave me the phone number of where to order the switches ($25 each), when they came, he talked me through the installation.

As well, one of my trim rings was cracked - due to the tech trying to make a straight trim ring curve - Bob sent me two new ones with curves especially for Airstream roofs! I did have to pay shipping but you lucky owners who have units after 2008 get free shipping!

[macofpei]

I have two FF in my '03 Classic and the only problem I ever had was with the front one. It motor would not shut off with the cover completly closed. I took the fan all apart and found that the pin that holds the crank to the shaft, that lifts or closes the cover, has fallen out. I put it back in and it works just great.
I love these fans and would not hesitate to replace the current with new Fantastic Fans, if the need ever arrives.

[JBinKC]

I'm going to try Camco RV Vent Covers on our fans this camping season. I'm hoping these inexpensive things will help temper interior temps.