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11-19-2017, 06:17 PM
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#1
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Rivet Master
2016 27' Flying Cloud
Georgetown
, Texas
Join Date: Oct 2008
Posts: 796
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Sounds Suspicious To Me
2016 Flying Cloud 27FB
Warranty expires June 2018
Issue:
Just below the dinette (right behind where the table leg meets the floor), you can see where a screw is popping up ... slightly raising the lenoleum.
Here's the "suspicious" part:
The local Airstream service shop claims the only way to address a screw that's rising is to remove everything from the interior that comes in contact with the lenoleum (cabinetry, walls, anything that is installed on top of the lenoleum), pull up all lenoleum, replace the screw, lay new lenoleum, install everything that was removed.
I asked:
Can't you just cut a small slit in the lenoleum, replace the screw that's popping up, glew that small slit in the lenoleum back down? I don't want everything removed.
The local Airstream service shop response:
"Airstream won't approve a repair like that. We've done 3 other Airstream repairs of this type and it's not a problem. Removing everything is the only option."
I think that's crazy ... I don't want everything removed because it's never going to go back in place like it should. Besides, a popping screw can't possibly be that unique of an issue. What are your thoughts?
If this is honestly the "Airstream approved fix" then the only way I would even consider this is to take it back to Jackson Center and have them make the repair.
I need some advice and input please.
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11-19-2017, 06:32 PM
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#2
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Figment of My Imagination
2012 Interstate Coach
From All Over
, More Than Anywhere Else
Join Date: Dec 2011
Posts: 10,868
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It seems that the issue boils down to two questions:
1 - Do you want a time-consuming but free fix under warranty, or a quick but inexpensive fix out of warranty?
2 - Do you really want the repair done by the dealer you talked to?
If you want it fixed free, at that dealer, you're pretty much stuck with letting him do it his way. But the mere fact that you ask the question indicates you don't trust him to do a good job.
If you don't mind paying for it, forget taking it to an RV service center, Airstream or otherwise. Linoleum is linoleum, whether it's in a home or a trailer, and anybody who handles linoleum flooring for a living should know the best way to make a small and inconspicuous slit to fix the screw— as well as how to glue the screw down so it won't unscrew itself again. According to Yelp, Simon and Sons Flooring is the highest-rated flooring company in Georgetown, TX where you live, so perhaps a call to them is in order. I'm sure they'd be tickled to handle a problem that can come to them instead of them going to the problem.
__________________
I thought getting old would take longer!
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11-19-2017, 06:32 PM
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#3
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Rivet Master
Kensington
, Maryland
Join Date: Jan 2016
Posts: 554
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If it was me, I'd fix it myself.
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11-19-2017, 06:34 PM
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#4
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Rivet Master
2012 27' Flying Cloud
W
, New England
Join Date: Oct 2012
Posts: 7,402
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My $0.02
Your profile says you're in TX and I have to imagine there are good AS dealers closer to you than the mothership. I don't think that kind of work is so unique it must go back to the factory - though I personally a huge fan of doing that (been there 3 times [emoji3]).
If you had an old trailer - maybe - I'd do your slice repair but as a new trailer no way. All the motion will work on that tear every mile you drive. Maybe you'll be better at this than we are but we're forever tracking dirt in to the trailer when we camp. That dirt's gonna make its way in there and cause bigger problems. Most of the furniture is fairly easy to remove (screws and staples) - if you've got a local dealer that's done a lot of service work it shouldn't be too hard for them.
If you don't know for sure - then by all means, take it to the factory. You'll have a blast and they'll very likely do a great job on it.
Good luck!
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11-19-2017, 06:42 PM
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#5
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4 Rivet Member
2014 25' FB Flying Cloud
Des Peres
, Missouri
Join Date: May 2016
Posts: 266
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Factory fix or I would fix myself as described in the first post
Small patch
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11-19-2017, 07:01 PM
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#6
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Rivet Master
2018 27' International
Southeastern MI
, Michigan
Join Date: Aug 2016
Posts: 2,344
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This is a DIY fix. Slit floor. Tighten screw. Done.
__________________
2018 International Serenity 27' FB
Michelin 16” tires
Hensley Arrow hitch
Tow Vehicle: 2020 F-350 6.7L Diesel
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11-19-2017, 07:33 PM
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#7
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Half a Rivet Short
2017 30' Classic
2022 Interstate 24X
Carlisle
, Pennsylvania
Join Date: May 2017
Posts: 15,674
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Hi
The unknown in all this: Why did the screw back out?
If it backed out because it's stripped or because the floor is rotted, just tightening it isn't going to fix it for long ....
There are a lot of reasons why stuff happens, this is only one entry on the list.
Bob
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11-19-2017, 08:01 PM
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#8
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Rivet Master
Currently Looking...
Walnut Creek
, California
Join Date: May 2015
Posts: 3,952
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Quote:
Originally Posted by Frank&Mike
-- snip --this is honestly the "Airstream approved fix" then the only way I would even consider this is to take it back to Jackson Center and have them make the repair. -- snip --
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Was surprised to learn that the only way to replace the flooring was to remove all the furniture. It is a flawed design, but it is also what we have been sold.
My recomendation is to take it to JC and have them fix it. Then while the work is being done, take a lot of pictures and review the design as well as the methods used to install all the furniture.
But then, I'm not the one giving up my vacation to resolve this problem. I'd also be using my local service department, but then I trust them to do a good job.
What ever you chose, it must be your decision. That is the only way you will be happy with the result. Pat
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11-19-2017, 08:27 PM
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#9
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"Cloudsplitter"
2003 25' Classic
Houstatlantavegas
, Malebolgia
Join Date: Jun 2007
Posts: 19,977
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DIY....for sure.
One of the first things AS does BackAsswards after putting the shell on is the floor covering....all our outside storage compartments were carpeted. Not good when they can't always build a unit that won't leak.
Bob
__________________
"You don't know where you've been until you leave, enjoy life" RLC
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11-19-2017, 08:36 PM
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#10
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Rivet Master
1995 25' Excella
xxxxx
, xxxxxx
Join Date: Apr 2015
Posts: 2,349
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I would hammer it down and roll on.
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11-19-2017, 10:16 PM
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#11
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Full time Airstreamer
2014 30' FB FC Bunk
Anywhere
, USA Living.Somewhere.Yonder
Join Date: Jan 2014
Posts: 1,359
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How slow is the service dept at that dealer? Sounds to me like they need extra work and figure they can get it on Airstream's dime...
__________________
@living.somewhere.yonder | Instagram
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11-20-2017, 03:56 AM
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#12
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Rivet Master
1989 34.5' Airstream 345
Ebro
, Fla Panhandle
Join Date: Jul 2013
Posts: 1,212
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Quote:
Originally Posted by CRH
I would hammer it down and roll on.
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Could try a couple of taps with a center punch, and see what happens.
Trying to maintain like new perfection is worthy, but tough to do if actively using our streams.
Cheers Richard
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11-20-2017, 04:42 AM
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#13
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Rivet Master
2016 16' Sport
Miami
, Florida
Join Date: Aug 2016
Posts: 1,593
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In the dealers defense they have to do it the right way. If it’s warranty work they can’t just hand you back a trailer with a cut in the linoleum.
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11-20-2017, 05:53 AM
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#14
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"Cloudsplitter"
2003 25' Classic
Houstatlantavegas
, Malebolgia
Join Date: Jun 2007
Posts: 19,977
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Quote:
Originally Posted by Shiny16
In the dealers defense they have to do it the right way. If it’s warranty work they can’t just hand you back a trailer with a cut in the linoleum.
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That's true....but at a top line dealer it might very well be a CSI score 'repair'.
If only JC would use a CSI survey.
Bob
__________________
"You don't know where you've been until you leave, enjoy life" RLC
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11-20-2017, 11:02 AM
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#15
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Rivet Master
2008 19' Bambi
2012 23' Flying Cloud
2016 25' Flying Cloud
Bandera
, Texas
Join Date: Jun 2012
Posts: 786
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As with CountryBoy, this would be a DIY for me.
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11-20-2017, 11:08 AM
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#16
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Rivet Master
2015 27' Flying Cloud
Portland
, Oregon
Join Date: Nov 2009
Posts: 684
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The question is "why is the screw coming out?" Considering all the possibilities, it's not likely the screw decided to do it all on its own. While the DIY fix might be simple, the problem is what if you find other issues while you do the repair, like a under floor water leak, or subfloor coming apart. The fact you started the repair could complicate your warranty claim. Another advantage of having the dealer remove the interior is they will be able to do a complete inspection of the entire floor, looking for more loose screws and find why the screw loosened in the first place. I'd let them do the repair.
__________________
The ability to follow instructions is highly underrated.
Always be wary of stupid people in large numbers.
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11-20-2017, 11:15 AM
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#17
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3 Rivet Member
1948 16' Wee Wind
1964 26' Overlander
2007 19' Bambi
crossville
, Tennessee
Join Date: Jun 2006
Posts: 190
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flooring goes on before body , stapled around edge . then body goes on top .
is fiberglass backed so very stable . not normally glued and if is glue used is a release type contact ( can be pulled up and repositioned without damage )
screw coming up should be subfloor screw . may have missed x member but more likely snapped off at steel when put in . as floor not glued a slit can't be glued down as would work against rest of floors expansion and contraction in temp variables.
could be seam sealed over slit but might open up over time ergo factory say pull and replace .
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11-20-2017, 12:35 PM
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#18
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3 Rivet Member
2013 28' Flying Cloud
Penn Yan
, New York
Join Date: Mar 2016
Posts: 138
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I agree with Hendrix. When the linoleum is pulled up they can inspect the floor and maybe add more screws if needed.
Also u will get a new floor. I think this is the best way as it is under warranty.
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11-20-2017, 06:08 PM
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#19
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Rivet Master
2016 27' Flying Cloud
Georgetown
, Texas
Join Date: Oct 2008
Posts: 796
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Thank you to everyone for sharing your thoughts. Each of your comments definitely have some very good points to consider.
With respect to the local Airstream service shop, I tell myself every time that I'm never going back to them (this is the 5th Airstream we've owned and we've never had positive experiences with them). The Airstream sat for 3 weeks, they finally started to work on it. They only addressed a couple items, they overlooked 2 other items on the list. About the only thing I got out of there with was 2 new batteries and a new sewer hose resulting in a $842 bill.
I think I'm going to plan a trip to Foley's RV (where we purchased it) and let them assess the situation. I trust Foley's RV (we took it there last year for some warranty repairs ... they were great). The 10 hour drive is what I'm not looking forward to ... but I guess we can make a vacation out of the trip.
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11-20-2017, 07:56 PM
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#20
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Rivet Master
1969 25' Tradewind
Shasta Lake
, California
Join Date: Sep 2012
Posts: 1,037
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Hay Frank & Mike,
If the dealer ( Foleys ) doesn't work out for you make an appointment at Jackson Center its not that much farther to the mothership .
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