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Old 05-19-2015, 06:53 PM   #29
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1993 30' Excella
Salida , Colorado
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Gene

I picked up the rig yesterday. Just in time to drive home in the rain (actually, it's been raining here for almost one week). The only items completed on my checklist were the bearing repack and changing the head on my cord. I would have changed the head myself but I was told the part had to be special ordered and it was installed in between visits to see what was happening. I have to install a new fridge and this has proven to be a real nightmare... most AS people choose to replace the condenser or buy a new fridge. I would have done this except that my fridge was discontinued several years ago due to a defect in the valve. Because of this replacement parts are a bit difficult to find. They also made a model with the same dimensions but this too was discontinued a few years ago. This leaves me with two options - install a smaller one or a larger one. And the clowns at CW were either stumped or unwilling to offer any help (at least, not without charging me for their time).

When I first brought the TT to them I believed this would take only a few days. They appeared to be stalling. When I called a few days later, they told me that my TT had not been finished because this was 'not a priority.' I had to make a reservation just to get them to work on it - how could my place in line be any more or less of a priority as compared to someone else? I really didn't care for their answer. Then they stalled a bit more. And they willingly accepted when I asked them to install the fridge, but then nothing much happened. I found they had removed my old fridge but could not fit the new one. But of course, no one called to update me or tell me there was a problem.

A bit later, when other problems were found, I asked them to write up everything that needed to be done. Keep in mind that less than 50% of the inspection that I paid for had been completed. The list included 'diagnosing' any item that failed to work on initial inspection - actually looking at or trying to fix anything required that I also pay for the diagnostic for that item. The list of items came to $4000! And any repairs would be billed at $129.99/hr. I thought this was outrageous! And the problem is that I don't think they could actually do the work (but they sure would like to bill me for it).

My TT is now home. Now I just need to find the time to do all of this myself
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Old 05-28-2015, 08:18 AM   #30
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Interesting, and disappointing info about both CW and Wildish. It's looking like I will continue to do 100% of my own work on the trailer. As well as the truck. And the boat.

We are presently in the process of getting our sailboat ready for hurricane season storage and we're heading back to the USA in three weeks. Can't wait to spring the truck and trailer from storage in Fort Collins and get up into the hills.

House in the islands going on the market, if anyone wants a home overlooking the Caicos Bank....
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Old 05-28-2015, 10:46 AM   #31
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Try contacting Trailer & RV Refrigeration - Sales and Service Gas RV Refrigerators They redid the fridge in a friend's SOB. They actually rebuild the condensers themselves and have an excellent reputation.
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Old 05-29-2015, 04:14 PM   #32
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Quote:
Try contacting Trailer & RV Refrigeration - Sales and Service Gas RV Refrigerators They redid the fridge in a friend's SOB. They actually rebuild the condensers themselves and have an excellent reputation.
I can't do that any longer... when you pay the RV dealer to 'dispose' of your fridge, they remove the entire unit and pull the doors off. They also cut the circuit board off, rending it unuseable. These guys are not about doing right by the customer, repairing anything, or doing anything to save you money - the entire process is geared towards jacking up your bill, charging you as much as they can, and hoping that you are too stupid or too lazy to do this yourself. I am angry - they didn't do very much and I could have used what I paid to pay for 1/2 of the cost of a new fridge. Shame on me. But now I will pass along my experience to all of you out there is AS land....
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Old 05-31-2015, 08:43 AM   #33
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There are some dealers (not just AS) who only want a sale of new merchandise and don't care to do a repair, which in many cases is not only less costly, but better. Shame on them.

IN the case of my friend's SOB refrigerator, when it packed out, he found out about the people in Tucson, and made arrangements to go there. One of his issues was that the SOB was constructed from the inside out and the refrigerator could not be taken out through the doorway (too narrow). The folks in Tucson slid the refer out and laid it down on the inside floor, removed the cooling unit and installed one that they had rebuilt. They are more meticulous in how they rebuild their cooling units (especially the welds), so that their rebuilt ones are usually better than the new ones. They take the old defective ones and rebuild them in their shop, ready to install again. RV repair shops who really care for their customers will order from these folks.
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Old 06-04-2015, 02:52 PM   #34
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1993 30' Excella
Salida , Colorado
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I wish I had known more... I didn't really think fixing my fridge was an option, especially in light of the leaky (and later discontinued) valve. I have made some calls and may be able to find a replacement unit in the same size.

Well, after my experiences with local RV dealers, I will definitely be doing more of my own work. It's really too bad... they have the tools, facilities, and experience to get you on your way but most are simply crooks. Nothing pisses me off more than thinking that this is how I will spend my free time, my leisure time, and my disposable income - only to find that they shits are really wolves in sheep's clothing - very disappointing and frustrating. Has anyone out there ever tried to fight back, to protest the charges, to demand a refund? That might be my next step.
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Old 06-06-2015, 02:00 PM   #35
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MtnCamper07, put it behind you and consider it a lesson in the course of life. Over the years I've had various RV's, and I learned that most dealers are interested in sales, not service. When I acquired my 1987 Excella in 2011, I took it directly to JC (the mothership) and found that service was done well and while-you-wait. Since then I have made it a point to go to JC twice a year and get whatever servicing I need. I do this on my trip to-and-from Ontario, Canada to Arizona. The only caveat is that you must book in advance.
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