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Old 08-23-2007, 01:49 PM   #15
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1985 32.5' Airstream 325
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Quote:
Originally Posted by lewster
Stories like this re-inforce the reason that I'm in the RV business. I treat every customer's rig like it was mine, and do the job the way I would do it for myself. Sure, my rates are near the top of the charts, but when you work on a lot of $500,000+ rigs, it's what my clients expect.....top-notch service for an appropriate fee.

Continual training, certification and comittment cost $$$$$. If you want a bargain price, be prepared to get bargain results as well. You truly get what you pay for.................................

$$$ wasn't the issue: our options are very limited.

People in FL are fortunate to have you.
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Old 08-23-2007, 01:50 PM   #16
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1985 32.5' Airstream 325
Rochester , New Hampshire
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Quote:
Originally Posted by peegreen
Thanks for the post and the eye opener. I know just how aggrevated you feel because your episode upsets me - like hurting a family member. My trailer is in the shop right now and makes me wonder if she's being traeted as one of their own, or one of their new vehicles for sale awaiting the next potential buyer. I've been satisfied with them for previous work and I think other NEU members have also had positive experiences. The proof will be how this shop stands up and makes it right.
Peegreen, You are not getting the work done in NH though are you? In ME, like right over the border from me is the Airstream dealer. If only we could get our inspections done there!
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Old 08-23-2007, 02:37 PM   #17
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1998 31' Excella 1000
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Yes, I'm in ME like right over the border. Wish I had more advice or a recommendation. If you need Airstream specific work, I've been pleased with the dealer and I know others have been satisfied as well.
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Old 08-23-2007, 02:44 PM   #18
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1985 32.5' Airstream 325
Rochester , New Hampshire
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Quote:
Originally Posted by peegreen
Yes, I'm in ME like right over the border. Wish I had more advice or a recommendation. If you need Airstream specific work, I've been pleased with the dealer and I know others have been satisfied as well.
We go over there about once a month to see what is on the lot. We haven't had them do any work on Eddy, but they have offered to buy him. It is good to know that people who have had them do work are happy for when the time comes it is nice to have them so close to home.
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Old 08-23-2007, 02:50 PM   #19
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I'm not sure what they have for MH's, but we took a look at the 30' Classic w/ slide - Lisa says the cow that gave up its hide for the front goucho was fed butter; it is some soft. I was discussing it with a guy in service and told him I couldn't imagine going camping with a sofa like that. He replied you would never want to go outside, just stay in and enjoy. Seems the window sticker was not in plain sight.
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Old 08-23-2007, 02:54 PM   #20
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1985 32.5' Airstream 325
Rochester , New Hampshire
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Quote:
Originally Posted by peegreen
I'm not sure what they have for MH's, but we took a look at the 30' Classic w/ slide - Lisa says the cow that gave up its hide for the front goucho was fed butter; it is some soft. I was discussing it with a guy in service and told him I couldn't imagine going camping with a sofa like that. He replied you would never want to go outside, just stay in and enjoy. Seems the window sticker was not in plain sight.
They rarely have a Moho at all and we have never seen a classic there. We just like to check out the trailers. They have the cutest 17' out there right now. Maybe it has sold, but it was there recently. Would have loved to see the slide-out.
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Old 08-23-2007, 05:05 PM   #21
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2004 25' Classic
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I feel for you.

Those that know me understand, but others call me a fanatic.

Every time I bring one of my vehicles in for something I can't do myself, or for warrantee work, there is a new scratch, marr or other anomaly that wasn't there before.

I try and do most things myself because for the most part I have found that nobody cares for your things like you do.

This is an experience that goes back to the 60's and has never changed - well, maybe has gotten worse lateley.

Am I anal when it comes to my things - you bet!
I have been a car nut for as long as I can remember - even maintained a concours class winning show car - glad to be done with that episode of my life though!

Only I can lavish the care and attention to my possessions that they deserve.

As I said - I feel your pain.
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Old 08-23-2007, 06:39 PM   #22
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New Holland , Ohio
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Oh, wow. I am so sorry about your hurts. I hope they will make it better to the best of their ability and your approval!

I have a vintage racecar with very nice (and reasonably expensive) Panasport-type wheels. They are a beautiful silver powder-coated color, and the guys at the station who put the tires on them put wheel weights on the outside (you're supposed to tape them to the inside if you use them). We told them they were not to be balanced, so they ripped them off with their weight tool like they do with all of the wheels they service... ripping the powdercoating in those areas off as well. Poor Brad had got them home and got them installed before I saw them, so there was nothing we could do.

I wish people would just think a little before they do something.

Good luck getting your problem resolved!

Susan
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Old 08-24-2007, 05:50 AM   #23
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1985 32.5' Airstream 325
Rochester , New Hampshire
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Thank you everyone for your support and sympathy.

Well, Jeff took the RV to the glass company and they said they won't rub the windshield scrape out because it is on the corner and it will ultimately cause the entire windshield to crack. He spoke to the shop owner and told him this and about the rims. The guy offered some rubbing compound for the rims and nothing for the window. Jeff told him he didn't want them to touch it and left it at that.

Alumatube, that's how we felt. How can they do this kind of work and not see or consider the damage that they are doing? Do they really feel we don't care? I don't get it.

Romap, thankfully Jeff is able to do a lot of the work himself. Unfortunately he wants to believe that people are going to take the care with his things that he would with theirs and then they don't. We are simply going to have to stay with all of our vehicles when we bring them in for inspection. I think he will be doing most of the repairs himself from now on.

Kristine
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Old 08-24-2007, 06:07 AM   #24
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Quote:
Originally Posted by Eddy
The guy offered some rubbing compound for the rims...
Wow, I'm impressed... NOT!

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Old 08-24-2007, 06:28 AM   #25
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1993 21' Sovereign
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Sorry to hear about your damage.

The shop I currently work in seems to have hired the village idiot (not me). He is a nice enough guy, but his work ethic is not what I would call up to snuff. I'm thinking of nicknaming him "the comeback kid"...
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Old 08-24-2007, 07:46 AM   #26
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name the culprit

Eddy,nice self control! I'm surprised that they did'nt kick your dog, as well. Would it help if we started identifying the culprits, maybe a dedicated thread, so other AS people can avoid them? Keep Smilin' LJH
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Old 08-24-2007, 09:53 AM   #27
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Quote:
Originally Posted by Eddy
Well, Jeff took the RV to the glass company and they said they won't rub the windshield scrape out because it is on the corner and it will ultimately cause the entire windshield to crack. He spoke to the shop owner and told him this and about the rims. The guy offered some rubbing compound for the rims and nothing for the window. Jeff told him he didn't want them to touch it and left it at that.

Alumatube, that's how we felt. How can they do this kind of work and not see or consider the damage that they are doing? Do they really feel we don't care? I don't get it.

Romap, thankfully Jeff is able to do a lot of the work himself. Unfortunately he wants to believe that people are going to take the care with his things that he would with theirs and then they don't. We are simply going to have to stay with all of our vehicles when we bring them in for inspection. I think he will be doing most of the repairs himself from now on.

Kristine
Kristine,

There are glass polishing kits available if you would like to do it yourself. I have seen them at the Eastwood Co. web site, which I believe is Eastwood Company: Auto Tools, Body Repair, Classic Car Restoration, House of Kolor Paint, Powder Coating. That's exactly what I would do, along with never returning to the shop and telling them so!
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Old 08-24-2007, 10:42 AM   #28
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I would have no further discussions with this shop but you can bet my lawyer would!
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