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Old 01-08-2010, 04:26 PM   #15
Rivet Master
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1999 34' Excella
Joshua , Texas
Join Date: Apr 2002
Posts: 548
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Steve and his son are great guys and will do you a good job for a fair price. They stripped and recoated our 34' from the beltline up, they said the bottom didn't need to be bothered.

History doesn't repeat itself, people do!
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Old 01-08-2010, 04:40 PM   #16
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San Angelo , Texas
Join Date: May 2005
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Originally Posted by BillTex View Post
Can anyone confirm that?
I would have thought that would be one of their primary services?


Airstream farms out their Plasticoat work to P&S. I have confirmed this, after talking with Jim a long time ago, in the Airstream Service Dept.

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Old 01-08-2010, 05:05 PM   #17
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Originally Posted by BillTex View Post
...I would have thought that would be one of their primary services?...
once upon a time it was.

now it is NOT.

and they regularly refer folks to helena for REcoating.

i agree with tom CONTACT the shop in question and ask what they can or cannot do...

j/c or helena or whichever shop u are considering.

"one stop/full service/do it all" means different things to different people.

u might consider LISTING the changes, upgrades, repairs and so on...

because the o.p. and follow up is pretty vague, except for recoating and 'dings'...

then folks who have had ANY of those things done (on your list) could comment on the outcome.

REcoating, done well involves a LOT of prep and goes way beyond stripping/spraying...

gaskets, seals, trim, external plastic bits, acryl-r, sealants, polishing bumpers, wheel well trim...

A frame, tank covers, skylights, glass, rock guards, under belly, awning removal/repairs...


are just some of the things that may or may NOT be included with spraying ON plasti-kote.

and will significantly impact the PRICE and final APPEARANCE.

like a home remodel, addition, or many other 'contractor services'...

there are a LOT of unhappy customers in the RV repair world, along with the satisfied folks.

and the most common theme with the UNhappy folks is not communicating CLEARLY IN ADVANCE about the project...

and getting it ALL in writing.

-what is to be done...
-what brand/make parts are to be used...
-how long it will take; reasonably firm start/stop dates...
-cleanup, storage, delivery, pick up...
-un expected issues and HOW they will be addressed.
-CHANGES initiated BY THE CUSTOMER once work begins and price is set...
-documentation of the changes/upgrades/work,
-on going PRICE changes...
-what happens IF the customer isn't happy with the outcome.
-WHO inspects the work
-how/IF there will be updates/ongoing communication WITH THE CUSTOMER during the repairs...
-labor rates, parts and shipping fees...
-shop fees/disposal fees/subcontractor fees...
-trailer security WHILE on shop property...
-how follow up is handles (for example SHAKE DOWN adjustments)
-the WARRANTY (labor vs parts)
-the use of a 'mechanics liens' by the shop and regional laws related to this...

-and so on....

there are really a LOT of issues beyond the estimate and final cost, even though these 2 items are often the main focus.

and keep in mind if its NOT in writing, don't count on it happening...

and if you don't understand HOW disputes are handled, that places YOU at a big disadvantage...

i have had a LOT of warranty work and some after market tweaks/work done in j/c.

they do pretty careful inspections, write reasonably detailed estimates and have a policy IF the cost exceeds the estimates...

they do a good job of communications and LISTENING to the customer before the works begins,

and are REALLY good with time management during a project.

j/c can do almost ANYthing structural, but for cosmetic upgrades or custom finishes there are MUCH better options.

i have also paid for a total makeover that exceeded the purchase price of the unit when NEW

as i originally purchased and this work was NOT done in j/c.

custom shops are great at custom makeovers or upgrades, some are CLEARLY better than others.

many shops work in price ranges,

in other words there are shops that are KNOWN for pricey over the top fabrications,

vs just doing high quality cleanups/and basic repairs...

and some shops do NOT do structural repairs or may for example ONLY do interior and appliance upgrades.

your budget, needs and expectations matter when choosing WHO will do WHAT.


there are a LOT of examples here of...
"i dropped it off for work we talked about on the phone, they aren't done yet and i don't know how long it will be and it's not clear NOW what exactly they are doing to MY trailer"...

don't be THAT person.

all of the true things that i am about to tell you are shameless lies. l.b.j.

we are here on earth to fart around. don't let anybody tell you any different. k.v.
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Old 01-08-2010, 06:42 PM   #18
1 Rivet Short
1989 25' Excella
By The Bay , Rhode Island
Join Date: Apr 2006
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Thanks to those who responded to the original questions. I was hoping to get unbiased overviews of different experiences without getting into a lot of details at this early stage...which, of course, would be done with a vendor when the decision is made.

There are many vendors out there doing resto's...I would like to narrow the field prior to any first person contact. There is nothing like hearing from satisfied, or disatisfied customers first...the beauty of the www!

Tx, Bill

*Life is Good-Camping all around the Continent*
*Good people drink good beer-Hunter S Thompson*
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