Reply
 
Thread Tools Search this Thread Display Modes
 
Old 03-21-2015, 11:50 AM   #1
4 Rivet Member
 
Pat Cassity's Avatar
 
2015 27' FB International
Montgomery , Texas
Join Date: Jul 2013
Posts: 284
Images: 1
Propane Tank Holder Recall

While on our way to Fredericksburg, we stopped by Camper Clinic 2 yesterday in Buda to have the new screws installed per the safety recall. They replaced the screws without us even having to unhitch and we were out of there and on our way in just a little over 20 minutes! Really nice, especially since we didn't even purchase the trailer from them. Can't say enough about their service. I did call last week to let them know I was coming by on Friday and make sure they had the screws in stock. Called a dealer in Houston the same day to try and get it fixed there. They required that I fax them the recall notice and said they would get back with me when they had further information on when they could expect the screws to come in from Airstream. That was two weeks ago and have never heard another word. Can't say enough good things about Camper Clinic 2 in Buda!


Sent from my iPad using Airstream Forums
__________________

__________________
Retirement! Every day's a Saturday and Monday's no longer exist!
Pat Cassity is online now   Reply With Quote
Old 03-21-2015, 02:10 PM   #2
Rivet Master
 
AnnArborBob's Avatar
 
2014 27' FB Eddie Bauer
Chelsea , Michigan
Join Date: May 2010
Posts: 1,767
Images: 12
Thanks for sharing. It's always nice to hear about the positive experiences!
__________________

__________________
Bob Martel
WBCCI# 5766
AnnArborBob is offline   Reply With Quote
Old 03-21-2015, 02:14 PM   #3
Rivet Master
 
AWCHIEF's Avatar
 
2006 23' Safari SE
Biloxi , Mississippi
Join Date: Nov 2011
Posts: 8,138
Images: 33
Ditto, nice change from all the negative complaining post.
__________________
MICHAEL

Do you know what a learning experience is? A learning experience is one of those things that says "You know that thing that you just did? Don't do that."
AWCHIEF is offline   Reply With Quote
Old 03-21-2015, 02:29 PM   #4
Moderator
 
moosetags's Avatar

 
2015 25' FB Flying Cloud
2012 23' FB Flying Cloud
2005 25' Safari
Santa Rosa Beach , Florida
Join Date: Jul 2006
Posts: 10,763
Images: 5
I sure am glad to hear that Camper Clinic did not have to verify your Airstream's VIN in front of a Notary Public before initiating the process of getting these "solid gold" bolts from Airstream via armored car.

Brian
__________________
SuEllyn & Brian McCabe
WBCCI #3628 -- AIR #14872 -- TAC #FL-7
2015 FC 25' FB (Lucy) with HAHA
2005 Suburban 2500 Quadrasteer (Olivia) & 2018 Silverado 2500 (Lillian)
moosetags is online now   Reply With Quote
Old 03-21-2015, 02:42 PM   #5
Rivet Master
 
switz's Avatar

 
2014 31' Classic
2015 23' International
2013 25' FB International
Apache Junction , Arizona
Join Date: Sep 2012
Posts: 4,799
Images: 8
I was called yesterday about an open warranty claim from April 2014 for a replacement hinge on the right side of the stovetop for the bi-fold burner lid. No could figure who the part was for despite my calling many times and even driving 20+ miles to talk with the parts guy.

I made a very small stainless steel screw and locknut work as a replacement hinge since last year.

I will install the replacement myself to preclude more dealer damage and return the bad part.

I got warranty replacement lenses for the Classic fluorescent light bulb fixtures that are mounted cross frame on the ceiling. When Airstream tightened the screws the fixture bent to the ceiling curvature. I sanded the new lenses to allow for the narrower gap in the middle than at the edges of the lenses on each end of the lenses. They are now under no stress from being pinched in the middle.

Where are the factory engineers or mechanics trained? Everyone one of the lenses mounted on the ceiling were cracked the same way.....
__________________
WBCCI Life Member 5123, AIR 70341, 4CU, WD9EMC

TV - 2012 Dodge 2500 4x4 Cummins HO, automatic, Centramatics, Kelderman level ride airbag suspension, bed shell

2014 31' Classic model 30 twin beds, 50 amp service, 900 watt solar system, Centramatics, Dill TPMS, disc brakes, 16" tires & wheels
switz is offline   Reply With Quote
Old 03-21-2015, 02:51 PM   #6
Rivet Master
 
SteveSueMac's Avatar

 
2012 27' Flying Cloud
W , New England
Join Date: Oct 2012
Posts: 5,410
Quote:
Originally Posted by switz View Post
...snip...



Where are the factory engineers or mechanics trained? Everyone one of the lenses mounted on the ceiling were cracked the same way.....

Great question, Switz. I asked Don on my tour how the staff is trained (leading training groups is what I do for a living). He talked only about apprenticeship. That can be good - especially in years 2-5 but if that's the only way they train, there's a world of opportunity for improvement. A big part of training is being able to make and learn from mistakes BEFORE you're in production. Apprenticeship and coaching are critical but best if built on a solid technical training foundation.

Many of the things I read about in these forums can tie right back to the process used to train the team.
__________________
SteveSueMac is offline   Reply With Quote
Old 03-22-2015, 12:32 PM   #7
4 Rivet Member
 
MaineStreamer's Avatar
 
2007 20' Safari
Saco , Maine
Join Date: Sep 2014
Posts: 348
Does Airstream have a recall list, preferably by model and year, somewhere on its website? I should check out whether the prior owners of my 2007 Safari missed doing anything.
__________________
Marty Womer
Saco, Maine
MaineStreamer is offline   Reply With Quote
Old 03-22-2015, 04:00 PM   #8
demijac
 
2014 27' FB Classic
Livingston , Texas
Join Date: Oct 2011
Posts: 105
Send a message via Skype™ to demijac
Ditto with Camper Clinic II. Outside of our home dealer in Oregon and Jackson Center, they are by far our favorite Airstream repair center. They always make time for us, do the work right the first time and have an overall service oriented team which is refreshing.

There is a Cabela's across the interstate where you can boondock the night before to make sure you get to the service department first thing in the morning and while the work is being done, you can hang out and use the free wifi at the nearby Starbucks.
__________________
demijac is offline   Reply With Quote
Old 03-22-2015, 07:54 PM   #9
2 Rivet Member
 
slabatFB25's Avatar
 
2014 25' FB Flying Cloud
Raceland , Louisiana
Join Date: Apr 2014
Posts: 28
Blog Entries: 1
I fixed the recall on my bottle tray this weekend. The tray seamed to be on solid with the self tap screw so I left them alone. I drill and tapped four new holes to 5/16" 18un. Installed new stainless steel bolt with lock washers and locktite. While I had some tool out I drill two holes in the large bottle lock down wing nut. One on each side of nut and a matching hole in the tank cover cross bracket. Installed lock through one side of nut and cross bracket. I have been wanting to lock bottles and this worked quite well.
__________________
slabatFB25 is offline   Reply With Quote
Old 03-23-2015, 02:02 PM   #10
2 Rivet Member
 
2014 23' FB International
Campbell River , British Columbia
Join Date: Feb 2015
Posts: 50
Thank you for that slabatFB25. I will do exactly what you did.

I called Airstream Cust Service this morning and they will not send me the replacement screws after confirming that my unit was on the recall list. It must be done by the dealer. I explained to her that the nearest dealer is a 2 day trip including $500 worth of ferries cost (I live on Vancouver Island).
The fix must be done at a dealer. Period! Like the soup guy on Seinfeld
"NO SCREWS FOR YOU" :-)

So I will do like you and make my own repairs. The hell with them. This was my first call to Airstream after buying my unit in February and I wasn't impressed!! What did I get myself into?

Anyway, after letting my BP come down to normal, I looked at the screws and anyone that has a 5/16th wrench and socket can do the job in 5 minutes, with a coffee break at minute 2. But, I will drill and put stainless bolts in there as well as a lock for the tanks.

BTW the replacement part number is 345074-05 and you need 4 of them.

Cheers

Al

Quote:
Originally Posted by slabatFB25 View Post
I fixed the recall on my bottle tray this weekend. The tray seamed to be on solid with the self tap screw so I left them alone. I drill and tapped four new holes to 5/16" 18un. Installed new stainless steel bolt with lock washers and locktite. While I had some tool out I drill two holes in the large bottle lock down wing nut. One on each side of nut and a matching hole in the tank cover cross bracket. Installed lock through one side of nut and cross bracket. I have been wanting to lock bottles and this worked quite well.
__________________
roundrobin is offline   Reply With Quote
Old 03-29-2015, 06:14 AM   #11
Rivet Master
 
switz's Avatar

 
2014 31' Classic
2015 23' International
2013 25' FB International
Apache Junction , Arizona
Join Date: Sep 2012
Posts: 4,799
Images: 8
Under my avatar, click on images to see how I used a padlock to secure the propane tanks on our 25FB International. I did a similar modification for the Classic propane tanks.
__________________
WBCCI Life Member 5123, AIR 70341, 4CU, WD9EMC

TV - 2012 Dodge 2500 4x4 Cummins HO, automatic, Centramatics, Kelderman level ride airbag suspension, bed shell

2014 31' Classic model 30 twin beds, 50 amp service, 900 watt solar system, Centramatics, Dill TPMS, disc brakes, 16" tires & wheels
switz is offline   Reply With Quote
Old 03-29-2015, 06:26 AM   #12
Rivet Master
 
dznf0g's Avatar

 
2007 30' Classic
Oswego , Illinois
Join Date: Jul 2010
Posts: 9,405
Images: 5
It's a federal requirement that all safety related recalls be done by the franchised dealer per NHTSA.
__________________
-Rich-

"If the women don't find you handsome, they should at least find you handy." - Red Green
dznf0g is online now   Reply With Quote
Old 03-29-2015, 06:30 AM   #13
Rivet Master
 
switz's Avatar

 
2014 31' Classic
2015 23' International
2013 25' FB International
Apache Junction , Arizona
Join Date: Sep 2012
Posts: 4,799
Images: 8
That federal requirement is too bad because I would feel it necessary to supervise changing a house hold light bulb at some dealerships.
__________________
WBCCI Life Member 5123, AIR 70341, 4CU, WD9EMC

TV - 2012 Dodge 2500 4x4 Cummins HO, automatic, Centramatics, Kelderman level ride airbag suspension, bed shell

2014 31' Classic model 30 twin beds, 50 amp service, 900 watt solar system, Centramatics, Dill TPMS, disc brakes, 16" tires & wheels
switz is offline   Reply With Quote
Old 03-29-2015, 07:41 AM   #14
Rivet Master
 
dznf0g's Avatar

 
2007 30' Classic
Oswego , Illinois
Join Date: Jul 2010
Posts: 9,405
Images: 5
Yup, I get it. I would do it myself. It'll just always stay "open" on the dealer and mfr list. I will do my own brake hose recall, knowing if it ever goes back to a dealer, they're required to do it again.
__________________

__________________
-Rich-

"If the women don't find you handsome, they should at least find you handy." - Red Green
dznf0g is online now   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Recall Notice: 2015 Intl Signature, propane tank bolts chaseav 2011 - 2015 International 6 03-14-2015 09:25 PM
Propane tank holder on 1973 Argosy Ourgoosy LP Gas, Piping, Tanks & Regulators 9 04-30-2012 09:50 PM
Propane tank bracket / holder Hansom-Man LP Gas, Piping, Tanks & Regulators 5 09-13-2011 12:16 AM
Black Water Tank Holder mwells4654 Waste Systems, Tanks & Totes 4 05-04-2010 07:32 PM
Propane holder adjustment 3Ms75Argosy LP Gas, Piping, Tanks & Regulators 9 07-10-2003 12:07 PM


Virginia Campgrounds

Reviews provided by




Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 11:31 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.

Airstream is a registered trademark of Airstream Inc. All rights reserved. Airstream trademark used under license to Social Knowledge LLC.