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Old 06-11-2013, 07:23 AM   #1
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Poor service again

Resolution, learn how to do more myself. Brought the AS in for some basic repairs and maintence. $750. Toilet seal is still leaking. I have very little trust in this outfit after doing business with them once. Thank God they ordered the wrong AC other wise I would be dealing with a bad AC install too. I'm getting tired of going from one place to another and paying for work that I have to pay again to get fixed correctly. I learned that just because someone has certifications does not mean they can do the job right.
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Old 06-11-2013, 08:53 AM   #2
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The one time I did take ours in, the job done was deplorable, an AC install. Learn to do-it-yourself, I must advise. The custom shops sprinkled around the country are good, but expensive.
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Old 06-11-2013, 09:09 AM   #3
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The service industry has not pride in workmanship and they are worried about the bottom line. You are going to take the time to do it right and they won't.

Perry
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Old 06-11-2013, 09:27 AM   #4
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'Most' of the time you would be wise to have authorized Airstream service centers to service your Airstream. Yes, there are some questionable AS centers BUT sob centers do not always know 'how' to work on Airstreams. Airstreams ARE different.
Neil
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Old 06-11-2013, 09:43 AM   #5
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I have pretty much had the same kind of "professional" repair experiences with Lucy.

On two separate occasions, two different Airstream Dealers have serviced Lucy's wheel hubs. Neither had anyone who knew how to readjust the trailer brakes after the hub service. I had to readjust Lucy's brakes on their lot.

One of these Airstream Dealers was unable to figure out how to move Lucy with her Hensley hitch system. Their answer was to remove the Hensley so that they could move the trailer. When I arrived to pick up Lucy, her Hensley was in pieces in a box. It took me about two hours in the hot sun to reinstall the Hensley at the dealership. This Airstream dealer has since gone out of business. Gee whiz, I wonder why that happened.

The only good dealer experience that we have had was with Sutton out in Eugene, Oregon. Their guys actually knew what they were doing and got it right.

Our only other good professional repair experiences have been a Jackson Center. Lucy has been there three times over the years. Each time, the work was done properly by people who actually know what they are doing.

We can usually do most maintenance and repair ourselves. It sure is a shame that that the so called professionals are so incompetent.

Brian
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Old 06-11-2013, 04:49 PM   #6
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I heard good things about the Eugene AS dealer. Too bad Washington is a-wash
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Old 06-11-2013, 05:01 PM   #7
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Quote:
Originally Posted by perryg114 View Post
The service industry has not pride in workmanship and they are worried about the bottom line. You are going to take the time to do it right and they won't.

Perry
The key is to find an independent service tech who is qualified, certified, capable and caring who will treat your trailer like it was his own. Traits that you won't see at most dealers.

Hard to find........but they DO exist!
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Old 06-11-2013, 05:01 PM   #8
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I have a pick up topper that needed new door cylinders. I ordered the cylinders. A week later the parts lady called and said the cylinders were in. I made an appointment to have them installed when I picked them up. I showed up on time and stood around waiting for two hours. Finally one of the shop guys came over to me and asked me why I was there. I told him I was there to have new cylinders installed. He said you'll need to make an appointment to have that done.

I left, didn't pick up the cylinders, and never went back. Never will. :-)
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Old 06-11-2013, 06:51 PM   #9
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The service industry has not pride in workmanship and they are worried about the bottom line. You are going to take the time to do it right and they won't.

Perry
Not all of us! I would be glad to give you the numbers of any of my clients who will tell you other wise.
Unfortunately, most fall into your statement. It is very sad that so few care about their work and only care about making a pile of cash.
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Old 06-11-2013, 09:41 PM   #10
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We have also experienced poor service from various authorized Airstream dealerships and service shops. So the endorsement and authorization by the manufacturer doesn't necessarily translate into good service.

But keep looking and ask others with Airstreams for references. Fortunately for those of us in central Texas we have a great place to take our Airstreams - TOP here on the forums. It's a great feeling when you find someone that cares about his workmanship and you can trust.

I will never take our Airstream to the local dealer/service shop again.
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Old 06-12-2013, 12:24 AM   #11
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I heard good things about the Eugene AS dealer. Too bad Washington is a-wash
Uh...Spokane has a pretty good dealer and the work I have had done has been done well. I am not sure what you were getting at with this comment.
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Old 06-12-2013, 06:28 AM   #12
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I didn't know about Spokane. I would love to hear from other customers that have had good service in Spokane. It would be a cruise over the mountain pass for me. It would be prudent to know a little more about the service department before making a commitment of travel and hotel rooms.
Thanks
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Old 06-12-2013, 06:56 AM   #13
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Time for a road trip if you need service -- Jackson Center gets my vote.
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Old 06-12-2013, 06:57 AM   #14
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I have only heard good things about your work Frank.

Perry

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Not all of us! I would be glad to give you the numbers of any of my clients who will tell you other wise.
Unfortunately, most fall into your statement. It is very sad that so few care about their work and only care about making a pile of cash.
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