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Old 06-12-2013, 06:02 AM   #15
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1981 31' Excella II
New Market , Alabama
Join Date: Sep 2011
Posts: 5,280
Here is a non-Airstream recent experience. I just bought a front end loader for my Kubota tractor. It cost over $4k. Which to me is like 2 cars. I get it home and take it off the tractor like it is designed to be and one of the quick disconnects (QD) is leaking on the side of the loader (makes a mess on my shop floor) I go down to the tractor place on my time and pickup a new QD. So I put the loader back on the tractor and the next time I take it off the other side of the same QD is leaking so I go and get the other side of it again on my time. I replace that QD because it leaking bad since it is on the tractor side. I then find out that none of the fittings on the valve body are tight and several of them are leaking as well. They also did not adjust the mower deck properly when they installed the loader frame and I had to spend about an hour fixing that. So what did I pay them for?


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Old 06-12-2013, 07:04 AM   #16
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2006 25' Safari FB SE
Currently Looking...
Durango , Colorado
Join Date: Feb 2006
Posts: 1,093
How many Ram truck owners take their vehicles back to Hermosillo(sp?) Mexico for service?

My local RV dealer will only work on the generic items in my AS. Does a good job. However, he won't work on any problems regarding the AS itself. I had an occassion to call a mobile RV service to tweek my 1985 30' Avion I just bought and the guy got the plumbing working, checked the systems and the bill was $277. He also said he wouldn't work on an AS.

Unless and until AS gets their dealership service certified and geographicically better, I will look elsewhere for my next TT.

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Old 06-12-2013, 08:40 AM   #17
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1999 30' Excella 1000
Nellysford , Virginia
Join Date: Mar 2011
Posts: 957
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The boys at Out Of Doors Mart have taken good care of us over the past two years.
Greg and Linda Heuer
'99 Excella 30 w/HAHA - The Silver Otter
'08 Chevy LTZ 2500HD 6.6 DuraMax
TAC VA-18 | WBCCI 1927 - Unit 149 | AIR 53869
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Old 06-12-2013, 08:53 AM   #18
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1966 24' Tradewind
Placerville , California
Join Date: Apr 2006
Posts: 3,327
Images: 2
Originally Posted by lightng View Post
It would be prudent to know a little more about the service department before making a commitment of travel and hotel rooms.
The best service that I found within reasonable distance from our home is Toscanos in Los Banos, Ca. They provide free overnight stay with full hook-ups on their lot. We needed to be there for a 2 day repair which was completed halfway into the 2nd day. They offered to us an additional, free, night so that we could leave with a fresh start in the morning. I know Jackson offers this so there must be other service centers that have this convenience.

Neil and Lynn Holman
FreshAir #12407

Kirk Creek, Big Sur, Ca. coast.

1966 Trade Wind

1971 Buick Centurion convertible
455 cid

1969 Oldsmobile Ninety Eight
455 cid
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Old 06-12-2013, 09:39 AM   #19
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Join Date: Jun 2003
Posts: 92
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Frank i cheked out your blog. Very nice work. I would give up my day job to learn what you do.
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Old 06-12-2013, 09:48 AM   #20
1 Rivet Member
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1973 31' Sovereign
Everywhere West Coast , CA, OR & WA
Join Date: Apr 2013
Posts: 7
Originally Posted by lightng View Post
Resolution, learn how to do more myself. Brought the AS in for some basic repairs and maintence. $750. Toilet seal is still leaking. I have very little trust in this outfit after doing business with them once. Thank God they ordered the wrong AC other wise I would be dealing with a bad AC install too. I'm getting tired of going from one place to another and paying for work that I have to pay again to get fixed correctly. I learned that just because someone has certifications does not mean they can do the job right.
Seriously: you'd expect that when you take your Airstream into an Airstream Specialist, you should be safe. We've had major, major issues with this already (Airstream Adventures NW of Portland), and we have only had our Airstream for less than 2 months. I feel for you!

Regina & Kenneth Taylor
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Old 06-12-2013, 10:02 AM   #21
2 Rivet Member
2001 34' Excella
Edinburg , Texas
Join Date: Apr 2010
Posts: 30
C & G Trailer Service in Bellflower CA provided me with outstanding service last year. They were very professional & charged a fair price. I drove from Las Vegas to LA to have them do the work & was glad I did.
Out of Doors Mart in NC is also a good service & parts center. I have ordered parts from them & they know Airstreams & can tell you what you need.
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Old 06-12-2013, 10:26 AM   #22
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Join Date: Jun 2003
Posts: 92
Images: 3
Wished I could change the thread to Poor service Good service. We need to always network who is doing a good job
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Old 06-12-2013, 10:50 AM   #23
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2012 25' Flying Cloud
Battle Lake , Minnesota
Join Date: Jun 2009
Posts: 6,840
I have learned that the same service shop can have good and bad mechanics, as well as service writers. And there is the old saying "how can you get good work out of a guy if he doesn't know what he's doing?".

One person's experience may be opposite another's at the same shop.

I like small operations like Frank's where you can actually talk to the guy doing the work. Many of the large RV dealers will have a writer take your service order, then shuffle you off to some comfy, isolated room with coffee and a tv. You never get near the mechanic.

Maybe I just like the good old days.

doug k
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Old 06-12-2013, 11:02 AM   #24

2003 25' Classic
Zanadude Nebula , WNY
Join Date: Jun 2007
Posts: 10,802
Images: 1

Out of all the folks who have worked on "Cloudsplitter".....I'm the best one...wait a minute....I'm the only one.

Lucky I guess.

AF #1

"Sticks & stones can break your bones...and hail will dent your Airstream"

So when is this..."old enough to know better" supposed to kick in?
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Old 06-21-2013, 07:07 PM   #25
2 Rivet Member
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2004 30' Classic
Beaumont , Texas
Join Date: Jan 2010
Posts: 88
Good Service

Where are you going to go near Beaumont Texas ?
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Old 06-21-2013, 07:50 PM   #26
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2000 25' Safari
1999 34' Excella
Davidson County, NC , Highlands County, FL
Join Date: Aug 2006
Posts: 2,049
I do most of my own maintenance services. But, I have used Out of Doors Mart the times I could not take care of it myself. Everything they have done for me worked perfectly. After an AC unit, brakes, bearings and seals, and a furnace repair, I would recommend them.

When I have needed replacement or repair parts, 99% of the time ODM will have what I need in stock. Only once in the last 20 years have they not had the item I needed, a window part that was discontinued by the manufacturer. I'm lucky to be less than an hour's drive away.

2014 Silverado 1500 5.3L maximum trailering package (yes, I'm towing the 34')
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