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Old 06-30-2009, 04:45 AM   #15
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2004 30' Classic Slideout
College Town USA , Virginia
Join Date: May 2005
Posts: 1,500
Should they ever not have a part you're looking for, they're committed to making an attempt to find it for you. On occasion, we've ordered parts and had them at our doorstep within a few days. Can't say enough good about the entire staff and I guess that's why they've been in business for so many years. It's definitely refreshing to see at a time when most retailers can't even spell SERVICE.

In dog years, I'm dead!
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Old 06-30-2009, 06:54 AM   #16
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1992 29' Excella
DFW , Texas
Join Date: Oct 2008
Posts: 23
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Dan and co. are really good with researching parts. On many occasions, I have sent them a picture on a Sat or Sunday after working on a project, and it amazes me as to how many times they are monitoring their email after hours. Recently I sent a picture of the Thetford valves I was replacing. Dan told me I had a crack in the fitting that slips into the black tank. He pointed me to the part, which I ordered. Its a good thing, because as soon as I disassembled the valve, the fitting came apart in my hand.

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Old 06-30-2009, 07:25 AM   #17
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1956 22' Flying Cloud
Durango , Colorado
Join Date: Sep 2002
Location: 1975 25' Tradewind
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In addtion to the above, they are a great supporter of the Airstream community - they were a major sponsor of the Vintage Restoration Rally back in April - we should support those who support us...

Ken J
1956 Flying Cloud
Founder :
Four Corners Unit
Albuquerque National Balloon Fiesta
Vintage Trailer Academy - Formerly the original
restoration rally
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Old 06-30-2009, 07:29 AM   #18
3 Rivet Member
2011 27' FB Flying Cloud
Bradenton and Saluda , Florida & North Carolina
Join Date: Jan 2008
Posts: 176
You Guys Are Great!

I love Airforums! Why couldn't there be a web forum like this when I was growing up, let alone the computer! Now I can't wait to meet the people at Out of Doors Mart!

Yes, Happycampers after all the hoopla at JC the shower still leaks, not just drips, rivers and the paint they painted the a-frame has turned to a sticky mush again. So, I called Randy at JC and let him know the items that still are not right. I am confident it will be taken care of, it is just a pain to go through it.

Thanks for all the info and help!

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Old 06-30-2009, 08:14 AM   #19
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2006 25' Safari FB SE
St. Cloud , Minnesota
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I've heard good things about ODM. I believe you will join that band! We could all hope for as responsive and positive a dealer in our own neck of the woods.

Zip-Dee has nearly as positive a reputation for customer service as Fantastic Fan; ie, very high. Zip-Dee would do about anything to get the parts to JC for your visit. Did the factory know you were wanting that done? I'm not sure if the rear awning model is different from those used on 8'6" wide coaches -- it might be. The roadside awning certainly would be specific to the length of your 23-footer. I couldn't imagine the factory maintaining a separate inventory of possible Zip-Dee models in colors that vary over the years.

We'll all want to see pictures when you are outfitted!

5 meter Langford Nahanni

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Old 06-30-2009, 09:10 AM   #20
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2004 30' Classic Slideout
Fenton , Missouri
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I'm not sure if the awning not being in stock is a sign of the times, but my local dealer said the economy has been playing havoc with Airstream production. Apparently the factory has had difficulty keeping a reliable supply of components coming in. Many of their suppliers have shut down for various periods of time, attempting to control costs. Without an adequate supply of parts, production output suffers. It's very well possible that the out of stock condition for awnings is due to the plant holding on to what ever it has to maintain production. I wonder if Zip-Dee has cut their end back? I've got a feeling like many manufacturers today, inventories are kept razor thin and any kind of reduction in the supply chain becomes evident very quickly.

Jack Canavera
AIR #56
'04 Classic 30' S.O.,'03 GMC Savana 2500,'14 Honda CTX 700
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Old 06-30-2009, 09:43 AM   #21
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1970 31' Sovereign
Currently Looking...
Rogue River , Oregon
Join Date: Apr 2006
Posts: 137
I also have nothing but good to say about ODM I just bought a rock gaurd from Dan at ODM. When it showed up one of the cross bars that was installed at Airstream was not riveted on the frame. I sent Dan pics and he got Airstream to send me the part to fix it with. It was a lot less trouble then sending that big box back. I would think that the whole place works the same.
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Old 06-30-2009, 02:02 PM   #22
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2011 27' FB Flying Cloud
Bradenton and Saluda , Florida & North Carolina
Join Date: Jan 2008
Posts: 176
Scheduled Appointment

Well took the plunge and called ODM and the soonest I could get in is August! So things are going great guns in Colfax NC! Talked to Tony and he is going get all the info from Airstream. I talked to Randy at AS and he re-added the warranty items that they did in JC first week of June.

I am definitely going to post this info for AS Town Meeting posts. Thanks for all the advice!

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Old 06-30-2009, 02:13 PM   #23
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2011 27' FB Flying Cloud
Bradenton and Saluda , Florida & North Carolina
Join Date: Jan 2008
Posts: 176
Inventory Supply

Jack, I agree with you.. When I was at JC first week of June it was evident that inventory was lower than what I had seen a year ago. "Just in time" manufacturing inventory is not a new concept, but like you mentioned, at times the way they are, the lack of inventory for production can be quickly realized when they are trying to control excess spending. If AS does not help support their supply chain, then you get the obvious hick ups that occur due to outside influences.

AS may have to realize that old vendor alliances and products need to be modernized. How many of us have asked why AS isn't using other products that have been in the European and Canadian trailers?! The status quo has been in force, and a lean, consumer-conscious AS needs to be nimble and market savvy. Maybe that is why AS just initiated the Town Meeting thread....

So any new latest and greatest products that we see, need to be sent to that thread. It's in our and AS best interest for future development of products.


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