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Old 08-10-2017, 01:56 PM   #1
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1980 31' International
1966 22' Safari
Cincinnati , Ohio
Join Date: Sep 2012
Posts: 237
No Response from Supplier?

For the past two weeks, I have been trying to order replacement window arms for our older trailer from Silver Trailer Supply, as they are advertising they are having an Airstream Parts sale. However, when I check the website, there is minimal description (ie - dimensions of the part, how to identify which is considered a right arm and which is a left arm) so I wanted to speak with someone prior to ordering to avoid having to return an incorrect part. But - I have tried calling five times over the past two weeks and the receptionist relates that she does not know anything about the parts, but will give the parts guy the message. The first message that I left with her was rather detailed, thinking it would expedite the response. Each subsequent message has become shorter and shorter. When I called today, I just gave her my name and that I was calling about the Airstream window arms and she knew who it was.

At this point, I don't know that I want to order from them, but does anyone have any other supplier suggestions? Or has anyone had a similar experience with STS??

Frustrated!!
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1980 International 31
1966 Safari 22
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Old 08-10-2017, 03:20 PM   #2
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2017 30' Classic
Carlisle , Pennsylvania
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Hi

Most places treat you the best *before* you buy something. I'd suggest that they are telling you something .... I'd bet they simply don't know the answer to your question.

Bob
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Old 08-10-2017, 04:02 PM   #3
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1991 25' Excella
2011 19' Flying Cloud
Santa Ynez , California
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I have done a fair amount of business with them over the past few mos. and have been very happy, so this is not consistant at all but my dealings have been simple parts with no needed inquires.
Have also used Out of Doors Mart with no issues.
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