Thread Tools Search this Thread Display Modes
Old 08-10-2017, 01:56 PM   #1
3 Rivet Member
Rhino33's Avatar
1980 31' International
1966 22' Safari
Cincinnati , Ohio
Join Date: Sep 2012
Posts: 237
No Response from Supplier?

For the past two weeks, I have been trying to order replacement window arms for our older trailer from Silver Trailer Supply, as they are advertising they are having an Airstream Parts sale. However, when I check the website, there is minimal description (ie - dimensions of the part, how to identify which is considered a right arm and which is a left arm) so I wanted to speak with someone prior to ordering to avoid having to return an incorrect part. But - I have tried calling five times over the past two weeks and the receptionist relates that she does not know anything about the parts, but will give the parts guy the message. The first message that I left with her was rather detailed, thinking it would expedite the response. Each subsequent message has become shorter and shorter. When I called today, I just gave her my name and that I was calling about the Airstream window arms and she knew who it was.

At this point, I don't know that I want to order from them, but does anyone have any other supplier suggestions? Or has anyone had a similar experience with STS??


Robb, Jenn & The Brown Dog (Dex)
Maizie, The Black Dog, May You Rest Peacefully
1980 International 31
1966 Safari 22
WBCCI #4447
AIR #70157
Rhino33 is offline   Reply With Quote
Old 08-10-2017, 03:20 PM   #2
Half a Rivet Short
2017 30' Classic
Carlisle , Pennsylvania
Join Date: May 2017
Posts: 8,442

Most places treat you the best *before* you buy something. I'd suggest that they are telling you something .... I'd bet they simply don't know the answer to your question.


uncle_bob is online now   Reply With Quote
Old 08-10-2017, 04:02 PM   #3
Rivet Master
AlinCal's Avatar
1991 25' Excella
2011 19' Flying Cloud
Santa Ynez , California
Join Date: Jan 2017
Posts: 1,168
I have done a fair amount of business with them over the past few mos. and have been very happy, so this is not consistant at all but my dealings have been simple parts with no needed inquires.
Have also used Out of Doors Mart with no issues.
Good judgment comes from experience, and a lot of that comes from bad judgment.
Will Rogers

AlinCal is offline   Reply With Quote

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
Why isn't a response visible in New Posts? DougZ Forum Admin, News and Member Account Info 11 06-26-2011 01:02 PM
F/Contained Emergency response lightng General Motorhome Topics 6 06-24-2010 08:14 AM
Confused Over Response to Posting flyfshr Forum Admin, News and Member Account Info 3 09-12-2005 11:38 PM
Fire Response System Over59 General Interior Topics 4 07-31-2004 11:23 PM

Featured Campgrounds

Reviews provided by


This website is not affiliated with or endorsed by the Airstream, Inc. or any of its affiliates. Airstream is a registered trademark of Airstream Inc. All rights reserved. Airstream trademark used under license to Social Knowledge LLC.

Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 07:15 AM.

Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.