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Old 10-03-2017, 10:19 PM   #1
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Major water leaks on new trailer

We have 2 major water leaks on our new airstream trailer. Mixed reviews on how the dealership is handling it. Any suggestions on how and whom to deal with at airstream directly?
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Old 10-03-2017, 10:27 PM   #2
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We have 2 major water leaks on our new airstream trailer. Mixed reviews on how the dealership is handling it. Any suggestions on how and whom to deal with at airstream directly?
Where are the leaks, and are they affecting any wood components?
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Old 10-03-2017, 10:34 PM   #3
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Two areas on the floor. Has stained the vinyl floor badly. Click image for larger version

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Old 10-03-2017, 10:43 PM   #4
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Wow are you seeing the water on top or is that seeping up from underneath?

See if the dealer can find the leaks to stop them then schedule a trip to JC for repairs if you can.
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Old 10-03-2017, 10:56 PM   #5
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The water is coming from underneath the vinyl floor. Have found one of the two leaks. The whole floor has to be replaced (gutting/removing the kitchen, bathroom, closets bedroom etc on a new trailer) on warranty. Problem is the trailer will never be the same after this. I need to talk to someone at airstream. We bought a new trailer and after this it won't be a new trailer.
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Old 10-03-2017, 11:08 PM   #6
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Ya just call em.
https://www.airstream.com/company/contact/

Ask for customer service. Explain your issue. Sorry that you're going through this.
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Old 10-03-2017, 11:46 PM   #7
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Yeah, this is definitely Major Work! Reports seem to indicate Jackson Center work is top notch. But it's not necessarily convenient and could take a while.
Absolutely sucks, can't imagine how you're feeling.

Second one I've seen reporting major leaks in less than a week. I'm putting my purchase plans on hold.
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Old 10-04-2017, 10:09 AM   #8
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[QUOTE=HiJoeSilver;2017122]Yeah, this is definitely Major Work! Reports seem to indicate Jackson Center work is top notch. But it's not necessarily convenient and could take a while.

I had a question about this concept. It's an honest question, not trying to be snarky.

I have repeatedly seen posts about the low quality of new Airstream trailers.

I have also repeatedly seen posts about the great service done on repairs at Airstream's "Jackson Center"

Are these just different folks with different experiences? Or is the repair part of AS staffed with different, potentially more attentive folks than the assembly staff?

Thanks.
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Old 10-04-2017, 10:15 AM   #9
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Do you have time to take it back to Jackson Center?
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Old 10-04-2017, 10:25 AM   #10
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4600 mile return trip and nowhere to stay while the work is done which would probably take a month to do. The other option would be for airstream to trailer it back and forth for the repair. This would probably take 3 months (we have plans on going south for 2 months so we need it). The third option is to give the trailer back and they give us a new one.
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Old 10-04-2017, 10:27 AM   #11
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Water leaking out or leaking in?
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Old 10-04-2017, 10:31 AM   #12
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Yeah, this is definitely Major Work! Reports seem to indicate Jackson Center work is top notch. But it's not necessarily convenient and could take a while.
Absolutely sucks, can't imagine how you're feeling.

Second one I've seen reporting major leaks in less than a week. I'm putting my purchase plans on hold.
Wow! I wonder if AS monitors this site. Their quality issues are costing sales!

Roxy59 - I think you should take the trailer to Jackson Center and leave it there. They should give you a new trailer, fix this one at their leisure and sell it as used once it's fixed. Does BC have a "lemon law"?
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Old 10-04-2017, 10:34 AM   #13
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In your current scenario:
Option 3.
Yes, Airstream monitors this sight as well as Facebook Airstream Addicts.
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Old 10-04-2017, 10:37 AM   #14
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Unfortunately no lemon law in BC but it is a lemon.
Having a meeting at the dealership today and telling them to take this flawed trailer back and giving us a new on.
Water is coming in at the beltline and at a threaded valve connection. This is the 4th time bringing it to the dealership in 2 months trying to get the leaks fixed.
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