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Old 05-16-2014, 09:56 PM   #1
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Kudos to America's Tire Co.

A quick use report on new tires.

I have always been a Michelin fan, buying at least 12 sets in the last 10 years, including 3 6-tire sets for my 3 diesel pusher motor homes at over $500/tire. Before leaving FL for my annual pilgrimage back to Oregon, I noticed that my current set of Michelin LTX-MS2 tires needing replacing.

Having used them previously and getting over 90K miles, I opted for a new set of Michelin XPS-RIB tires in 245/75-16E for my Sprinter service van. All seemed fine driving them around town for the week preceding my long drive back to OR, just a little rotational vibration that I assumed would quiet down after a couple of hundred miles of break-in. HOW WRONG I WAS!!!!!

It was immediately noticeable as soon as I hit I-75 north. The tires were rumbling and seemed to oversteer badly at the slightest movement of the steering wheel. Needless to say the following 3640 miles to Oregon were a bit of a challenge.

After repeated calls to my tire dealer in FL ( who has totally lost my business and respect) trying to get them to start a claim with Michelin for replacement under their 30 day tire satisfaction warranty and getting no help, I took on the task as soon as I arrived in Hood River.

After seeking out every Michelin dealer within the immediate area (including Costco), the answer was always: 'we can't help you if you didn't buy the tires from us'. Interesting....to say the least, as I thought it was a national warranty.

Yesterday, I extended my search and called the America's Tire Co. (AKA Discount Tire) in Gresham, OR....about a 45 minute drive from Hood River. The rep on the phone was extremely helpful....even though I specifically told him that I did not buy the tires from them, but did purchase them from an authorized Michelin dealer. He told me he would contact Michelin and get back to me.

About an hour later, he called back and told me that Michelin wanted the tires inspected by them before any claim action could be taken. Fast forward to today, when I made a special trip to America's Tire Co. to have my tires examined. After doing a tread depth check and assorted paperwork, the ass't. manager I was working with called Michelin and got a claim number.

He then proceeded to ask me which tires I wanted, and I went for another set of LTX's. He said it would be about an hour to do the swap, as the had them in stock.

True to his word, I was back on the road with a far superior tire in both ride and handling, and a new appreciation for the customer service at America's Tire Co. I have become a customer after having them solve a situation that no one else wanted to touch.

YMMV, but I will seek out this company any time I need new tires.....for any vehicle that I own. Their customer service and attitude is exemplary, and their prices are great as well!
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Old 05-17-2014, 08:35 AM   #2
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So nice to hear a positive review. So often the negative is the only thing that gets remarked on. Wish they were closer to the East Coast.

Thanks for your comments.
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Old 05-17-2014, 08:55 AM   #3
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I would let Michelin know how your tire dealer in Florida treated you!!!
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Old 05-17-2014, 10:41 AM   #4
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I must say that over the years I've had consistently good luck with Discount Tire, even with tires not purchased from them (OEM tires, e.g.) I've had decent luck with Costco, but there are lots more Discount Tire locations than Costco locations so all other things being equal I buy from Discount.

They haven't squawked about the 15" LTX Michelins on trailer wheels yet (I take them the wheels, not the whole trailer.)
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Old 05-17-2014, 11:55 AM   #5
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Love the review and sorry to hear you had so much trouble. I bought my new wheels and tires for my '56 Overlander from Discount tire and love them. I brought in my old wheels mostly as a joke (split rims and chunks out of tires) fully expecting I would have to dispose of myself but they were so amazed that I got home on those old scabs, they kept them!

I love Discount Tire!
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Old 05-17-2014, 12:05 PM   #6
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I'll second and third that about Discount Tires. It's easy to stop an any of their outlets for service; and they are always nice and helpful. There are lots of good comments about them in other threads on this forum. And they will always meet other vendors' lower prices (like Costco's current price break on Michelins).
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Old 05-17-2014, 12:12 PM   #7
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Quote:
Originally Posted by r carl View Post
I would let Michelin know how your tire dealer in Florida treated you!!!

That was one of the first things that I told the Michelin customer service rep.
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Old 05-17-2014, 01:56 PM   #8
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Hi from AZ. . . I bought a set of tires from Discount in ATL, drove the car out here to AZ, sold it to a neighbor and when they took a leaking tire to the local Discount it was handled under my extended warranty (the only one I've ever bought) & replaced. IMO very good folks to do business with !, regards, Craig
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Old 05-17-2014, 05:22 PM   #9
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I don't have anything helpful to add, just that I've also had very good luck with Discount Tire. Been to a couple of them, they both were very customer service oriented. I've bought probably 6 sets of tires from them, and the first thing they do is look for a way to knock some off their already fair price.
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Old 05-17-2014, 05:30 PM   #10
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What did they say was wrong with the first set of tires .? Just interested? Jim
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Old 05-17-2014, 10:32 PM   #11
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They didn't see anything obvious from a cursory inspection, but they were going back to Michelin for further investigation. Doubt if I'll ever hear the final results, but a few observations:

My last set of XPS-Rib tires had a 90,000 mile warranty, and the new ones (as I found out after the fact, had only a 60,000 mile one. The new LTXs have a 70,000 mile warranty. At almost 50% more per tire and extra heavy construction, I would expect the RIBs to be far superior. Guess they were out of round for the vibration, but I can't explain the severe over steer. Very strange indeed!!!!
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Old 05-19-2014, 11:16 AM   #12
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I've been buying from Discount for - seriously - like the last 40 years. Those guys sit up all night and think about one more little bitty thing they can do better.

It's also a company that pays well (like $11 an hour to start) and generally takes pretty good care of the employees. That shows in the way they treat customers.
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Old 06-06-2014, 12:20 PM   #13
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I have had consistently good experiences with numerous Discount Tire locations over the years. Excellent customer-focused culture IMO.
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Old 06-06-2014, 01:50 PM   #14
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I have pur many sets of 4 from discount tire all from corp. in phx. Arizona, last set I had to pur locally from disc. tire as phx. very rude priced higher than locally whom has always been 1st. rate with serv. & courtesy found lowest price for me production codes were 2 mos. old first set they sent back to warehouse to old. I count this as caring about customers
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