A quick use report on new tires.
I have always been a Michelin fan, buying at least 12 sets in the last 10 years, including 3 6-tire sets for my 3 diesel pusher motor homes at over $500/tire. Before leaving FL for my annual pilgrimage back to Oregon, I noticed that my current set of Michelin LTX-MS2 tires needing replacing.
Having used them previously and getting over 90K miles, I opted for a new set of Michelin XPS-RIB tires in 245/75-16E for my Sprinter service van. All seemed fine driving them around town for the week preceding my long drive back to OR, just a little rotational vibration that I assumed would quiet down after a couple of hundred miles of break-in. HOW WRONG I WAS!!!!!
It was immediately noticeable as soon as I hit I-75 north. The tires were rumbling and seemed to oversteer badly at the slightest movement of the steering wheel. Needless to say the following 3640 miles to Oregon were a bit of a challenge.
After repeated calls to my tire dealer in FL ( who has totally lost my business and respect) trying to get them to start a claim with Michelin for replacement under their 30 day tire satisfaction warranty and getting no help, I took on the task as soon as I arrived in Hood River.
After seeking out every Michelin dealer within the immediate area (including Costco), the answer was always: 'we can't help you if you didn't buy the tires from us'. Interesting....to say the least, as I thought it was a national warranty.
Yesterday, I extended my search and called the America's Tire Co. (AKA Discount Tire) in Gresham, OR....about a 45 minute drive from Hood River. The rep on the phone was extremely helpful....even though I specifically told him that I did not buy the tires from them, but did purchase them from an authorized Michelin dealer. He told me he would contact Michelin and get back to me.
About an hour later, he called back and told me that Michelin wanted the tires inspected by them before any claim action could be taken. Fast forward to today, when I made a special trip to America's Tire Co. to have my tires examined. After doing a tread depth check and assorted paperwork, the ass't. manager I was working with called Michelin and got a claim number.
He then proceeded to ask me which tires I wanted, and I went for another set of LTX's. He said it would be about an hour to do the swap, as the had them in stock.
True to his word, I was back on the road with a far superior tire in both ride and handling, and a new appreciation for the customer service at America's Tire Co. I have become a customer after having them solve a situation that no one else wanted to touch.
YMMV, but I will seek out this company any time I need new tires.....for any vehicle that I own. Their customer service and attitude is exemplary, and their prices are great as well!