Reply
 
Thread Tools Search this Thread Display Modes
 
Old 11-04-2014, 03:00 PM   #1
3 Rivet Member
 
2014 22' FB Sport
Atlanta , Georgia
Join Date: Jan 2014
Posts: 203
Blog Entries: 1
HELP! Warranty Work by Non-Airstream Dealer?

We have a relatively new Airstream trailer that we bought in April. After six months of shakedowns, there are various things that need to be fixed. Unfortunately, there isn't an Airstream dealer in Atlanta. The place that we used to bring our PAPOS* will not work on Airstreams (though they told us before we bought it that they would!).

That leaves us with closing our eyes and picking a name out of the phone book ... or driving 500 miles to have the dealer work on it. I know that many people must be in this situation, so I'm curious what people do.


____________________
*Pre-Airstream ... well, you can figure out the rest
__________________

__________________
Belbein is offline   Reply With Quote
Old 11-04-2014, 03:10 PM   #2
Figment of My Imagination
 
Protagonist's Avatar
 
2012 Interstate Coach
From All Over , More Than Anywhere Else
Join Date: Dec 2011
Posts: 10,330
Quote:
Originally Posted by Belbein View Post
We have a relatively new Airstream trailer that we bought in April. After six months of shakedowns, there are various things that need to be fixed. Unfortunately, there isn't an Airstream dealer in Atlanta. The place that we used to bring our PAPOS* will not work on Airstreams (though they told us before we bought it that they would!).

That leaves us with closing our eyes and picking a name out of the phone book ... or driving 500 miles to have the dealer work on it. I know that many people must be in this situation, so I'm curious what people do.
It varies by state. Some states (Louisiana is one of them) do not allow third-party warranty repairs. In those states, if you want warranty work done, you have to take it to a dealer. Check your state's regulations, and if you end up having to go out-of-state, also check the state where you intend to have the work performed. It could save some surprises where the repairs you thought would be free aren't free at all.
__________________

__________________
WBCCI #1105
TAC LA-4

My Google-Fu is strong today.
Protagonist is offline   Reply With Quote
Old 11-04-2014, 03:15 PM   #3
Rivet Master
 
dkrug's Avatar
 
2012 30' International
Vintage Kin Owner
Bad Axe , Michigan
Join Date: Apr 2003
Posts: 562
Images: 5
I suspect it is like asking why a Ford dealer won't do warranty work on a Chevy.
__________________
2012 30' International Serenity
1947 Spartan Manor
2005 28' Safari LS - traded
1977 31' International Sovereign - sold
2012 Ford F250 Superduty Crewcab

WBCCI# 1007 Air#2158
dkrug is offline   Reply With Quote
Old 11-04-2014, 03:25 PM   #4
Rivet Master
 
aftermath's Avatar
 
2006 25' Safari FB SE
Spokane , Washington
Join Date: Sep 2009
Posts: 1,134
If this indeed is a warranty issue call Airstream and they will direct you to a dealer that they would approve. I think you are talking about repairs in general and here is my take. A lot of what goes into an Airstream is the same as you find in the typical white box. Appliances, electronics and such can be handled by any shop that typically works on these things. It gets much tougher when you have distinctly Airstream issues like body panels and such.

Atlanta has to have a good number of reputable RV repair/dealers. Contact some and explain what you want done and you should be able to find one willing to work on your Airstream. If not, you will have to seek out your nearest Airstream dealer. How far would that be?
__________________
aftermath is offline   Reply With Quote
Old 11-04-2014, 03:32 PM   #5
Rivet Master
 
AWCHIEF's Avatar
 
2006 23' Safari SE
Biloxi , Mississippi
Join Date: Nov 2011
Posts: 8,142
Images: 33
OP, question. The work you need done, is it the trailer structure or onboard systems. If systems such as appliances, frig, water heater, AC, fans, etc. they are covered by the manufactures warranty. If so contact that maker and see who they recommend in your area.
__________________
MICHAEL

Do you know what a learning experience is? A learning experience is one of those things that says "You know that thing that you just did? Don't do that."
AWCHIEF is offline   Reply With Quote
Old 11-04-2014, 07:05 PM   #6
3 Rivet Member
 
2014 22' FB Sport
Atlanta , Georgia
Join Date: Jan 2014
Posts: 203
Blog Entries: 1
Quote:
Originally Posted by aftermath View Post
If this indeed is a warranty issue call Airstream and they will direct you to a dealer that they would approve. I think you are talking about repairs in general and here is my take. A lot of what goes into an Airstream is the same as you find in the typical white box. Appliances, electronics and such can be handled by any shop that typically works on these things. It gets much tougher when you have distinctly Airstream issues like body panels and such.

Atlanta has to have a good number of reputable RV repair/dealers. Contact some and explain what you want done and you should be able to find one willing to work on your Airstream. If not, you will have to seek out your nearest Airstream dealer. How far would that be?
"Has to have," eh? So far, the only one I've found who will even talk about the possibility won't work for Airstream's dictated labor charges. When Protagonist said "surprises ... work you thought was free isn't free at all," that's the nightmare it seems like I'm facing.
__________________
Belbein is offline   Reply With Quote
Old 11-04-2014, 07:14 PM   #7
3 Rivet Member
 
2014 22' FB Sport
Atlanta , Georgia
Join Date: Jan 2014
Posts: 203
Blog Entries: 1
Quote:
Originally Posted by aftermath View Post
If this indeed is a warranty issue call Airstream and they will direct you to a dealer that they would approve. I think you are talking about repairs in general and here is my take. A lot of what goes into an Airstream is the same as you find in the typical white box. Appliances, electronics and such can be handled by any shop that typically works on these things. It gets much tougher when you have distinctly Airstream issues like body panels and such.

Atlanta has to have a good number of reputable RV repair/dealers. Contact some and explain what you want done and you should be able to find one willing to work on your Airstream. If not, you will have to seek out your nearest Airstream dealer. How far would that be?
By the way, contrary to what Aftermath said--which is what I would've thought before today--Airstream would NOT give me the names of anyone that they would approve of, much less anyone they've dealt with. What, mine is the first AS that needed warranty work in Atlanta? Airstream will give me a list of repair shops who have national RV repair certification, presumably certification to work on Big White Boxes, not AS's. AS corporate undoubtedly know who's good and who's bad, but they're not sharing.

So doesn't this strike you as odd? AS treats the trailers like they're just generic RVs that anyone can deal with, hence giving me a generic list. The repair shops treat Airstreams like they're either too special for them to deal with, or on the other hand, if they don't have to abide by AS's pricing and if I agree to do all my own warranty cost submission. Seems a little contradictory.
__________________
Belbein is offline   Reply With Quote
Old 11-04-2014, 07:36 PM   #8
Rivet Master
 
Piggy Bank's Avatar
 
2017 25' Flying Cloud
2015 22' FB Sport
Kansas City , Missouri
Join Date: Apr 2014
Posts: 1,082
Sorry you are in this predicament.

We are 200 -300 miles from the closest dealer, and 2 of them are in smaller metro areas than where we live. So I feel your pain.

This is one of the considerations we look at in the new vs used question. We also have visited 2 of the 3 dealers to see and touch and meet them. Still haven't seen the third. It was a good way to get the impression of what they know and if you would trust them for good work.
__________________

Piggy Bank
Piggy Bank is offline   Reply With Quote
Old 11-04-2014, 07:47 PM   #9
3 Rivet Member
 
2014 22' FB Sport
Atlanta , Georgia
Join Date: Jan 2014
Posts: 203
Blog Entries: 1
Quote:
Originally Posted by Piggy Bank View Post
Sorry you are in this predicament.

We are 200 -300 miles from the closest dealer, and 2 of them are in smaller metro areas than where we live. So I feel your pain.

This is one of the considerations we look at in the new vs used question. We also have visited 2 of the 3 dealers to see and touch and meet them. Still haven't seen the third. It was a good way to get the impression of what they know and if you would trust them for good work.
Yep, PB, you're right. It's a major consideration. If you buy new to get the warranty but can't get the warranty work done without driving a day each way, then it sure discounts the value of that warranty, and therefore of "newness."
__________________
Belbein is offline   Reply With Quote
Old 11-04-2014, 07:52 PM   #10
3 Rivet Member
 
2014 22' FB Sport
Atlanta , Georgia
Join Date: Jan 2014
Posts: 203
Blog Entries: 1
Quote:
Originally Posted by Belbein View Post
By the way, contrary to what Aftermath said--which is what I would've thought before today--Airstream would NOT give me the names of anyone that they would approve of, much less anyone they've dealt with. What, mine is the first AS that needed warranty work in Atlanta? Airstream will give me a list of repair shops who have national RV repair certification, presumably certification to work on Big White Boxes, not AS's. AS corporate undoubtedly know who's good and who's bad, but they're not sharing.

So doesn't this strike you as odd? AS treats the trailers like they're just generic RVs that anyone can deal with, hence giving me a generic list. The repair shops treat Airstreams like they're either too special for them to deal with, or on the other hand, if they don't have to abide by AS's pricing and if I agree to do all my own warranty cost submission. Seems a little contradictory.
I said above that Airstream must know the names of folks in the Atlanta area but they're not sharing. I need to correct that. It turns out from my personal e-mail that they are trying to be helpful. I will say that their customer service folks are really good.

I remain perplexed, nevertheless, by some of the factors in this equation.
__________________
Belbein is offline   Reply With Quote
Old 11-04-2014, 08:18 PM   #11
Rivet Master
 
Aviator's Avatar

 
1997 34' Limited
1970 27' Overlander
South of Atlanta , Georgia
Join Date: Sep 2009
Posts: 1,655
Images: 2
FWIW, Three Way Camper was at one time a respected Airstream dealer and they still have a bunch of Airstream specific parts. I heard very few good reports on Camping World when they were an Airstream dealer. The closest Airstream specific dealers to the Atlanta area, are Foley's in gulf coast AL, Chilhowee in TN, and Out of Doors Mart in NC. They are all about the same drive time of 5-6 hours depending on which side of ATL you are on.
__________________
Craig and Carol
1997 34' Excella 1000
1970 27' Overlander, International
2009 Ford F150 5.4L
ProPride hitch with 1400# bars

AIR 41028
TAC GA-8
WBCCI 10199
Past President Southeastern Camping Unit (12)
Aviator is offline   Reply With Quote
Old 11-05-2014, 08:24 AM   #12
3 Rivet Member
 
2014 22' FB Sport
Atlanta , Georgia
Join Date: Jan 2014
Posts: 203
Blog Entries: 1
Aviator (I met you in Hiawassee, didn't I?): Have you used any of these Atlanta-area folks or know anyone who has? One of them told me they'd work on it, but would not be bound by Airstream's labor price limits, which sounds like an argument waiting to happen.
__________________
Belbein is offline   Reply With Quote
Old 11-05-2014, 12:34 PM   #13
3 Rivet Member
 
crestonrv's Avatar
 
1948 16' Wee Wind
1964 26' Overlander
2007 19' Bambi
crossville , Tennessee
Join Date: Jun 2006
Posts: 172
Images: 7
Blog Entries: 5
any service that is a/s specific has to be done at a/s flat rate . no discussion.
if problem is not a/s specific the appl manufacturer has their own flat rate .
I have always found a/s to be fair with my shop in the past and as such don't know why your local has a problem ? I'm not a dealer but do warr work for them , have to call for ok , this may be the problem for your local as can take time ?
__________________
crestonrv is offline   Reply With Quote
Old 11-05-2014, 02:10 PM   #14
Rivet Master
 
Aviator's Avatar

 
1997 34' Limited
1970 27' Overlander
South of Atlanta , Georgia
Join Date: Sep 2009
Posts: 1,655
Images: 2
I have not used any of the commercial businesses. I have used Rob (Skaterio) for some work on my 1970 and have seen his other work on his trailer which is great.

Yes, we did meet at Falluminum.
__________________

__________________
Craig and Carol
1997 34' Excella 1000
1970 27' Overlander, International
2009 Ford F150 5.4L
ProPride hitch with 1400# bars

AIR 41028
TAC GA-8
WBCCI 10199
Past President Southeastern Camping Unit (12)
Aviator is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Do I want to get the 5 years extended warranty dealer offered? Eresan Dollars & Cents 26 02-22-2015 01:04 PM
Warranty work, Airstream approved in TEXAS Pearson422 General Repair Forum 2 09-08-2013 10:52 AM
Warranty Work Camp-Dog Commercial Listings 3 06-09-2005 10:46 PM
New Dometic...warranty work? JohnGalt48 Refrigerators 5 06-28-2004 03:29 PM


Virginia Campgrounds

Reviews provided by




Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 04:56 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.

Airstream is a registered trademark of Airstream Inc. All rights reserved. Airstream trademark used under license to Social Knowledge LLC.