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Old 06-09-2009, 09:57 PM   #1
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Great customer service from the Mothership

We had a few issues with our Airstream and want to give a special thank you to Tim Maxwell at Airstream. He handled our concerns promptly by phone. He made us feel like we are valued customers. We have been waiting for a part for our Zip Dee awning for over a month from our dealership. Tim shipped it to us immediately! Wow! Our dealer gave us excuse after excuse, but a call to the mothership got us all sorted out. We're not looking forward to dealing with our dealership should something serious happen, but we're glad to know that Airstream stands behind their products.
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2002 Chinook Destiny | 1973 13' Boler (fiberglass egg) "The Boiler"
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Old 06-10-2009, 07:24 AM   #2
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Good to hear, thanks for sharing.
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