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Old 10-02-2018, 06:59 AM   #1
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2018 27' Flying Cloud
Haubstadt , Indiana
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Furnace won't start in 2018 27FB FC

We purchased a 2018 27FB Flying Cloud in May and I cannot get the furnace to start.
Thermostat set to furn.
Propane on.
Water heater and stove work.
Thermostat has been reset(mode+zone=init)
No fan, spark, or ignition.
Any suggestions?
Thank you,
Ron
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Old 10-02-2018, 07:35 AM   #2
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Are you referring to the furnace exhaust fan not coming on? That needs to be on in order for the furnace to ignite.
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Old 10-02-2018, 07:47 AM   #3
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Furnace won't start in 2018 27FB FC

Pesky issue. Have you reset the clock and reprogrammed the thermostat for start times?
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Old 10-02-2018, 03:09 PM   #4
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Quote:
Originally Posted by Ron Glow View Post
We purchased a 2018 27FB Flying Cloud in May and I cannot get the furnace to start.
Thermostat set to furn.
Propane on.
Water heater and stove work.
Thermostat has been reset(mode+zone=init)
No fan, spark, or ignition.
Any suggestions?
Thank you,
Ron
Hi Ron Glow,*

Please send us a direct message with your contact information and the last 6 digits of your VIN so we can share it with our Customer Service and Technical Support team. We look forward to helping you get this resolved.

You can also reach Airstream Customer Service and Technical Support at*customer_support@airstream.com*

Thank you.*
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Old 10-02-2018, 04:15 PM   #5
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Sherwood Park , Alberta
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I know this sounds simplistic, but is the temp on the thermostat set higher than the temp in the trailer. The beauty of a newer trailer is it is covered under warranty. I would simply take it back to the dealer and let them sort it out.
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Old 10-02-2018, 04:28 PM   #6
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I had the same problem last year with my 2017 27' FB FC. Furnace was working fine for about 8 months and then failed to start. Brought it in for warranty repair. Was told the root cause was one of the furnace connector was not completely engaged.

Open the furnace cover and check each of the cable connectors to make sure they are completely engaged (not just visually but apply pressure to both the male and female connectors). Do make sure the furnace is turn off before opening the furnace cover.
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Old 10-03-2018, 10:11 AM   #7
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Same answer

Quote:
Originally Posted by Journey'81 View Post
I had the same problem last year with my 2017 27' FB FC. Furnace was working fine for about 8 months and then failed to start. Brought it in for warranty repair. Was told the root cause was one of the furnace connector was not completely engaged.

Open the furnace cover and check each of the cable connectors to make sure they are completely engaged (not just visually but apply pressure to both the male and female connectors). Do make sure the furnace is turn off before opening the furnace cover.

We had the same problem awhile back. Something had juggled loose during a trip. Once we made sure everything was connected, it worked fine.
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Old 10-03-2018, 10:43 AM   #8
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Not a direct response to this problem, but vibration does strange things to vehicles with lots of non-vehicle features.

I ran complex mobile satellite uplink trucks for many years—think huge RV loaded with electronics not designed for mobile use.

Equipment failures were common, especially when powering up the unit after a long trip.

I would guess that 80-90 percent of the problems in this case were caused by connectors of all kinds that had jiggled loose in transit.

When my airstream was new, the refrigerator would not operate. A close inspection revealed that the electrical plug jiggled loose and was on the floor of the fridge conpartment.

When components fail, check your connections first.
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Old 10-04-2018, 03:40 PM   #9
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Does the fan operate? If not proceed as indicated below.

Within the furnace area is a reset switch. Cycle a few times firmly, and reseat all connectors. The fan is the first indicator that the furnace will or will not function. If the fan works the next thing to check would be the sail switch and 12 v supply to the furnace.
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Old 10-12-2018, 05:59 AM   #10
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Haubstadt , Indiana
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Still no luck getting furnace to start

I want to thank everyone for the suggestions. I have tried flipping reset switch and checked connections I could see/reach. Played with thermostat every way I know of. I have confirmed battery voltage >13v and fuse looks good. Also have flipped all breakers. Nothing happens at all after thermostat is set to zone 2 furn. Blower never starts. I am ready for some more advice. Thank you.
Ron
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Old 10-13-2018, 09:41 AM   #11
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Anyone with control board problems?

Jon Puckett
Owner Relations Representative
Airstream, Inc.

Contacted me and suggested it sounded like the control board may have failed on the furnace. I may be referred to a local repair facility to get it sorted out. Anyone have this experience?

Ron
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Old 10-13-2018, 03:26 PM   #12
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Airstream has great warranty coverage

A qualified local RV service center should be able to resolve your problem. Check reviews and get pre-approval from Airstream and you should be on your way to a toasty Airstream. Good luck and keep the rubber on the road. Let us know the resolution.
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Old 10-13-2018, 07:18 PM   #13
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We had a similar problem. Open the furnace door outside and look for the circuit board. The blinking lights on the board can tell you whats wrong to some degree. I had 3 flashes and the board was bad.

Fault LED Indication
Internal Circuit Board fault - Steady on, no flashing
Limit switch/Airflow problems - 1 flash with 3-second pause
Flame Sense fault - 2 flashes with 3-second pause
Ignition Lockout Fault - 3 flashes with 3-second paus
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Old 10-13-2018, 08:59 PM   #14
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Our brand new GT 27 we picked up Oct. 4th the furnace did not work. The fan would start and the heater would not engage. Went back to the dealer (Can Am) and it was the board. They noticed the problem in the PDI and thought it was air in the lines. I could get it to start after about 3-4 times trying to fire it up so I guess they assumed air was the issue. They had the same experience and it fired up and they thought all the air was gone, therefore problem fixed.

Once they changed the board which took them 10 minutes or so it has been working perfectly. Which is a good thing as we just arrive in Thunder Bay Ontario and it is a tad cold.

They said they often get board issues with the furnace's and the water heaters. With the water heater you will know within the first few times you try to use it. It works a few times and then quits. Change the board and it is fine as per.

That is my experience thus far and the heater is pumping out as we speak which we are very pleased. Killer long day from Sudbury to Thunder Bay. Heat is a good thing. I hope you get is sorted soon. It was a quick fix and any competent RV place can fix it as all trailers basically use the same appliances.

I drove back to our dealer though as I wanted their hands on our new
Airstream.

Hope that helps.
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