I knelt on my dome (10 years old) while working on my AC unit last week and put a crack in it. I called them to buy a new dome and they sent me one no charge. I told them that it was MY FAULT and not a warranty type issue. I was told it should not have cracked and they would not charge me, even though I insisted. A few days later it was at my door. Amazing!
"Without music to decorate it, time is just a bunch of boring production deadlines or dates by which bills must be paid." -- Frank Zappa