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Old 07-08-2012, 10:12 AM   #1
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2011 31' Classic
Nellysford , Virginia
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Unhappy Fantastic Fan Dome Arm Disconnected

My FF dome will not open/close, although the motor runs nicely as always, turning the handle slowly inside. Moving/pulling the handle to "manual" has no effect. I went up top and pulled gently on the dome. It comes open easily and I can lift the geared end of the arm out of its socket. There appears to be a pin which secured the gear at one time. I can not see any way, from either inside or outside to get in the gear area to replace the pin. Can someone with experience in FF dome repair give me some instructions?
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Greg and Linda Heuer
2011 31' Classic Ltd. - The Silver Otter III
2013 GMC Denali 2500HD 6.6 DuraMax
TAC VA-18 | WBAC 1927 - Shen. Valley Unit 149 | AIR 53869
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Old 07-08-2012, 04:08 PM   #2
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Kenton , Ohio
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Call the factory. 800-521-0298 They are the nicest folks and will solve your problem. I had a problem last week and they had me taken care of in no time.
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Old 07-09-2012, 11:06 AM   #3
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Yep, as many have said, a simple phone call and the new parts are on their way to me no charge. How DO they DO that? YAY \o/ for Fantastic.
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Greg and Linda Heuer
2011 31' Classic Ltd. - The Silver Otter III
2013 GMC Denali 2500HD 6.6 DuraMax
TAC VA-18 | WBAC 1927 - Shen. Valley Unit 149 | AIR 53869
https://www.linkedin.com/in/gheuer
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Old 07-09-2012, 11:58 AM   #4
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I knelt on my dome (10 years old) while working on my AC unit last week and put a crack in it. I called them to buy a new dome and they sent me one no charge. I told them that it was MY FAULT and not a warranty type issue. I was told it should not have cracked and they would not charge me, even though I insisted. A few days later it was at my door. Amazing!
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