Reply
 
Thread Tools Search this Thread Display Modes
 
Old 04-27-2010, 11:34 PM   #29
Rivet Master
Airstream Dealer
 
Inland RV Center, In's Avatar
 
Corona , California
Join Date: Feb 2002
Posts: 16,499
Images: 1
Quote:
Originally Posted by richinny View Post
the laws amy be different in CA. i've worked in the auto repair industry for a number of years, a few lives ago. as a worker and as a customer, i've never seen a repair order given to a customer to sign off on. the only exception might have been for an insurance claim. in that case i believe it was a separate form and more of a release for the check.

maybe it should be required.
In California, if you do not have a customer sign a "repair order", authorizing the work, they can refuse to pay you when the work is done, and there is nothing you can do about it.

Further, if the shop does not have the customer sign "off" on the repair order, that states, "I certify that repairs have been made to my entire satisfaction", then again they do not have to pay you.

If the customer wishes to take delivery of the coach, they must sign off. However, they are free to sign under "Protest", and make any statement they wish, on the repair order.

If the customer refuses to sign, the police will not make the dealer deliver the coach. Then if the dealer wishes, he can sell the coach on a "lien sale".

Of course, the customer is always free to take a dealer or shop to court, and/or hire an attorney.

It can, sometimes, get very messy and unpleasant.

But, at least in California, that's the way it is. The shop or dealer is some what protected from a "free loader".

Andy
__________________

__________________
Inland RV Center, In is offline   Reply With Quote
Old 04-28-2010, 12:04 AM   #30
Rivet Master
 
richinny's Avatar
 
2011 34' Classic
Westchester Cty.NY , / Miami FL
Join Date: Jul 2007
Posts: 3,122
thanks for all the info :-)
__________________

__________________
Ricky
2012 F150 Super Crew 5-1/2' bed Ecoboost 4x4 3.73 elec. lock diff. Propride hitch
give life. kidney & pancreas transplant 9/9/06
Ingrid-my unofficial '"World's Oldest Streamer" 1909-2008 R.I.P.
richinny is offline   Reply With Quote
Old 04-28-2010, 12:13 AM   #31
2 Rivet Member
 
2009 23' International
Boulder , Colorado
Join Date: Jan 2009
Posts: 59
Hi this is Tom the original poster.
I will be posting the pictures of damage and repair tomorrow. I also feel the price was excessive as well. But I'll let you guys weigh in. Unfortunately I signed the release so I'm not sure what sort of position i'm in. Talk to you soon. Oh and I forgot to ad the roof now leaks as well. Fun stuff!
__________________
tmarquis is offline   Reply With Quote
Old 04-29-2010, 12:19 AM   #32
Rivet Master
Airstream Dealer
 
Inland RV Center, In's Avatar
 
Corona , California
Join Date: Feb 2002
Posts: 16,499
Images: 1
Quote:
Originally Posted by Pahaska View Post
I had a rear upper left-side panel replaced and it is virtually impossible to tell it had been done. I have challenged folks on occasion to tell me which panel it was.
And that's the only way it should ever be.

Andy
__________________
Inland RV Center, In is offline   Reply With Quote
Old 04-29-2010, 02:17 PM   #33
2 Rivet Member
 
2009 23' International
Boulder , Colorado
Join Date: Jan 2009
Posts: 59
Here are the damage and repair Pics

Please let me know what you guys think. I'd like to hear your suggestion on moving forward. I did sign the work order. But the roof is leaking and the workmanship in my opinion is questionable.

Here is an external link to the photos as well:
Picasa Web Albums - Tom - Airstream Damage
Attached Thumbnails
Click image for larger version

Name:	Damage_01.jpg
Views:	125
Size:	171.7 KB
ID:	101523   Click image for larger version

Name:	Repair_Pic_01.jpg
Views:	129
Size:	130.6 KB
ID:	101524  

Click image for larger version

Name:	Repair_Pic_03.jpg
Views:	113
Size:	81.9 KB
ID:	101525   Click image for larger version

Name:	Repair_Pic_04.jpg
Views:	128
Size:	87.5 KB
ID:	101526  

__________________
tmarquis is offline   Reply With Quote
Old 04-29-2010, 02:21 PM   #34
2 Rivet Member
 
2009 23' International
Boulder , Colorado
Join Date: Jan 2009
Posts: 59
Undamaged original left side for reference.

Here is a picture of the undamaged left side. Just as an example of what factory original looks like.
Attached Thumbnails
Click image for larger version

Name:	Repair_Pic_02.jpg
Views:	111
Size:	86.0 KB
ID:	101527  
__________________
tmarquis is offline   Reply With Quote
Old 04-29-2010, 02:27 PM   #35
_
 
. , .
Join Date: Dec 2004
Posts: 8,812
ouch.

yeah, i would not be satisfied with that outcome.

is this the FIRST TIME they've replaced an end cap segment?

looks like it.

unfortunately fixing THAT may now require replacing the CENTER section as well.
__________

open the curved rock guards and inspect the window frame/segment area it may be the source of leaks.

take a picture (with close ups) of THAT location too.

without DUMPING on the dealer/shop (as others are doing) these photos SHOULD be adequate evidence for REdoing the repairs...

but it could get messy as 2 WHO pays for new work.

best option now may be j/c for a REdo.

cheers
2air'
__________________
all of the true things that i am about to tell you are shameless lies. l.b.j.

we are here on earth to fart around. don't let anybody tell you any different. k.v.
2airishuman is offline   Reply With Quote
Old 04-29-2010, 04:34 PM   #36
Rivet Master
Airstream Dealer
 
Inland RV Center, In's Avatar
 
Corona , California
Join Date: Feb 2002
Posts: 16,499
Images: 1
Quote:
Originally Posted by tmarquis View Post
Please let me know what you guys think. I'd like to hear your suggestion on moving forward. I did sign the work order. But the roof is leaking and the workmanship in my opinion is questionable.

Here is an external link to the photos as well:
Picasa Web Albums - Tom - Airstream Damage
That replaced segment should be done over again.

The quality of the installation.on a scale of 1 to 10, is about .5 (point 5).

If the dealer does not want to do it, give him a choice.

Refund the money, or have him pay another dealer to do it correctly. Or, see him in small claims court.

The problem with the installation, is the mechanic did not use the proper sequence installing the rivets, as evidenced by the ripples in the bottom seam.

Also, a labor charge of 7 hours would be generous and a material cost of the segment, sealer and rivets, would be a little under $500.00.

Andy
__________________
Inland RV Center, In is offline   Reply With Quote
Old 04-29-2010, 05:25 PM   #37
2 Rivet Member
 
Shiny metal's Avatar
 
2008 25' Safari SS SE
Livermore , California
Join Date: Mar 2009
Posts: 45
Smile Re-work

Tom,
I'm amazed that the store owner allowed such poor workmanship to leave his shop. I would spend another $5000. for a lawyer. I sometimes compound sound judgement with stupidity. I once flew to Louisville, KY and sued a guy that owed me $900. for a funeral service and told me I would never collect. He was wrong. Of course, I lost twice the amount in costs but boy did I sleep well in the motel! Go get 'em!
__________________
Shiny metal is offline   Reply With Quote
Old 04-29-2010, 05:32 PM   #38
2 Rivet Member
 
Shiny metal's Avatar
 
2008 25' Safari SS SE
Livermore , California
Join Date: Mar 2009
Posts: 45
Thumbs up correct sequence

Andy,
How about a tutorial on the correct sequence for rivet placement.
__________________
Shiny metal is offline   Reply With Quote
Old 04-29-2010, 05:45 PM   #39
Rivet Master
 
2007 25' Classic
Hydes
Join Date: Apr 2007
Posts: 705
Looks awful, sorry to say. I agree, I wouldn't accept that under any circumstance. Very poor installation job. When you do shi**y work the shop deserves to be dumped on- excuse the pun.
__________________
craftsman is offline   Reply With Quote
Old 04-29-2010, 06:50 PM   #40
3 Rivet Member
 
Gator113's Avatar
 
2007 25' Classic
Port Angeles , Washington
Join Date: Aug 2009
Posts: 244
Images: 2
Frankly, until that is remedied I would not be able to sleep. If the dealer so much as twitched at my demands, I would have him in court so fast it would make his head spin.

I wish you well.
__________________
Gator113 is offline   Reply With Quote
Old 04-29-2010, 08:15 PM   #41
Rivet Monster
 
wahoonc's Avatar

 
1975 31' Sovereign
1980 31' Excella II
Sprung Leak , North Carolina
Join Date: Jun 2003
Posts: 7,174
Images: 40
I agree that it is unacceptable. Looks like the installer had no clue on how to put in an aluminum panel. It should look just like the other side when they are done. There is not a color mismatch there, just very, very poor workmanship.

I would right a letter to the dealer and ask for a refund and make a trip to Jackson Center. If they balk, offer to see them in court. Or have an attorney write you a letter, quite often that is all it will take.

Aaron
__________________
....so many Airstreams....so little time...
WBCCI #XXXX AIR #2495
Why are we in this basket...and where are we going
wahoonc is offline   Reply With Quote
Old 04-29-2010, 11:33 PM   #42
1972 Travelux Princess 25
 
Cobourg , Ontario
Join Date: Oct 2008
Posts: 1,042
The so called repairman never heard of Clecos. He should not be allowed near an Airstream.

If done properly the new segment should fit like the skin on a grape.
__________________

__________________
Living in the trailer park of sense, looking out the window at a tornado of stupidity.
Ganaraska is offline   Reply With Quote
Reply

Tags
bodywork, repair


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
body work on 1964 Tradewind caguido General Repair Forum 0 10-14-2008 05:12 PM
disappointed with Airstream jameskk Our Community 52 08-22-2006 09:31 AM
disappointed Jani Off Topic Forum 54 04-19-2005 09:49 AM
Body work -- backed into a post :( Kistler Ribs, Skins & Rivets 11 08-21-2003 04:37 PM


Virginia Campgrounds

Reviews provided by




Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 07:29 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.

Airstream is a registered trademark of Airstream Inc. All rights reserved. Airstream trademark used under license to Social Knowledge LLC.