View Poll Results: Did you have quality issues requiring warranty repair?
Yes 11 73.33%
No 4 26.67%
Model year 5 33.33%
Multiple Choice Poll. Voters: 15. You may not vote on this poll

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Old 10-01-2014, 10:17 PM   #15
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So it seems - many more had warranty repairs as such I suspect


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Old 10-03-2014, 08:00 PM   #16
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I had a list of probably 60 warranty items. I will share the list at some point. I took it to Jackson center 3 weeks ago and they fixed everything, no questions asked, and did not charge me a penny. They worked on the trailer for 2 1/2 days. I was very impressed with there customer service. Each morning at 7 they come get the trailer from the Terraport and put it in a service bay with a John Deere tug. The first day a service writer creates service orders for every item on the list. A mechanic comes to get you to do a walk around and discuss/describe every problem. At end of day, 4 PM, the mechanic comes to get you again to go over what he did/fixed/repaired that day. Then the little green tug takes the trailer back to the Terraport. The process repeats each day until all work is done. Upon completion, the mechanic once again comes to get you to go over the entire list item by item to assure that the customer is 110% satisfied. I was very pleased with the entire process.
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Old 10-03-2014, 08:03 PM   #17
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What you left out was the 3 month wait to get is to Airstream service center.


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Old 10-03-2014, 08:33 PM   #18
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I waited longer than that. I planned the trip back in January so it would correspond with another trip.
The difference in quality issues in the Airstream versus my previous sob trailer is this- none of the 60 or so little problems kept me from using the trailer. No problem ever kept me from camping. The problems I had with the Forest River Wildwood forced me to leave it at the dealership for weeks at a time without camping.
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Old 10-03-2014, 08:41 PM   #19
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This thread is the reason I sold my new Airstream after six months of ownership......pathetic.
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Old 10-03-2014, 09:09 PM   #20
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To each his or her own, but after the effort of getting all those in-warranty repairs made, there's no way we're selling this one or buying another until we've enjoyed our trailer for a while in its temporarily "perfect" state.
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Old 10-03-2014, 09:21 PM   #21
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Originally Posted by Bigskyrider8 View Post
This thread is the reason I sold my new Airstream after six months of ownership......pathetic.
Maybe you missed the best part. Some would say get the bugs worked out and have a lifetime of enjoyment with it.
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Old 10-03-2014, 09:23 PM   #22
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Quote:
Originally Posted by Bigskyrider8 View Post
This thread is the reason I sold my new Airstream after six months of ownership......pathetic.

You should have gotten all the issues repaired and enjoyed the trailer.
With all of its problems it is still better than other brands.
Overpriced? Yes.
Worth it? No.
But I still love it.
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Old 10-03-2014, 09:29 PM   #23
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Just looked at Bigventure's pictures. I'm assuming the plastic PEX elbows are from the factory? Watch those... That will be your point of failure with PEX. They'd do a lot for their reliability reputation to use the brass fittings. And leave the extra screws out of the pipe...

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Old 10-03-2014, 10:10 PM   #24
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Originally Posted by Bigventure View Post
I had a screw in (not though the water line causing the showers inside and out to stop working.

And Airstream refused to cover it! They told me I didn't transfer the warranty. ($250)
I ask what the warranty covers and was told only what Airstream builds.

It took me about 4/5 hours to figure it out and fix it. I'm a pipefitter.

Verse going 2 hours each way to the nearest and newest dealer.

I sent Dan a bill for $500 and he refused to pay it. I wrote Trailer Life and they inform me they are only intermeadetors and are only able to forward my concerns to Airstream.
Almost looks like a dissatisfied employee / technician ...intentionally planted it in the line!

... We have anchor points in our Eddie Bauer that are NOT anchored into the frame or outriggers ... only the wood floor! In case of an accident ...
*** Would you trust an expensive $20k machine to be anchored in the back of a trailer to self tappers in wood flooring!!! Washers were not even put on to retain D-rings to bolt head ... the installing tech had to know that! Was it intentional? Don't know. When the D-rings were rotated to use (before we left the dealership - but service guys wee all gone), they let go!!! Molly bolts sent by factory, but not sure if they will stand the load.

... We have already had leaks in our plumbing and had to re-crimp the Pex rings

... had to replace 10 rivets in the door that sheared off...6-8 elsewhere Did anyone even look at the door before it left OH?

... the aluminum refrigerator support is depressed 1-1 1/2 inches so I can't get the panel out to access the pump - winter has arrived up here and may have to cut the panel to get it out there goes our new AS !!!

... a latch for the folding bench seat is missing could be an oversight?

... solar display panel shorted out to the raw cut edge in the interior aluminum and had to be replaced. Very raw abrasive edge cut!

... various holes through the linoleum/floor and exposed to roadway debris / moisture / animals / insects The tech knew he was in wood ...NOT steel frame.

... missing features that were specified on the retail sticker: magazine rack could be just an oversight ...???

... unknown on the memory foam mattress - may just be aggressive advertising! see below

... promised pivoting mount for main TELEVISION as was in 2013 traded in was assured by dealer if we left larger TV in trade-in ... solution is pending.



So far, I have saved the factory hundreds of dollars in dealer labor by addressing the issues myself ... my selling dealer is a long day away.

The factory retail sticker says
"PRICING SUBJECT TO CHANGE IF UNIT CONFIGURATION IS CHANGED. PRICES AND SPECS ARE SUBJECT TO CHANGE".

Throughout all of this- my dealer, AS Adv NW, and the AS factory have both been very supportive (a HUGE thank you to Mike @ mothership & Dan and Larry @ ASAdvNW); however, sometimes it just takes time ... frustrating yes... as we have been at this since mid-July.
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Old 10-04-2014, 04:50 AM   #25
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After taking the factory tour I have a little better concept of how things can be forgotten or messed up. Too many people working in a trailer at once, disorganized, clutter, tight work area, poor flow- I also think too many floor plans-
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Old 10-04-2014, 06:39 AM   #26
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These comments are pretty depressing, as a first timer one year into this sport. It seems quality is quite variable, a sign of no quality control. Maybe no RV maker has the kind of QC/QA I was used to in the boating world. I guess RVs do not sink and drown people. Even if the sample is small and the affected number of units are small, there are enough problems to make you wonder about ever buying one at these prices, if you knew ahead of buying. The fact that their service shop is so good at fixing problems under warranty does not make up for the lack of QC to begin with.
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Old 10-04-2014, 06:50 AM   #27
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Originally Posted by lsbrodsky View Post
These comments are pretty depressing, as a first timer one year into this sport. It seems quality is quite variable, a sign of no quality control. Maybe no RV maker has the kind of QC/QA I was used to in the boating world. I guess RVs do not sink and drown people. Even if the sample is small and the affected number of units are small, there are enough problems to make you wonder about ever buying one at these prices, if you knew ahead of buying. The fact that their service shop is so good at fixing problems under warranty does not make up for the lack of QC to begin with.
Larry
Can't disagree - it's maddening that such an iconic brand hasn't joined the Demming revolution...however, most of the issues I've had with mine have been minor (you should see the crap I had to deal with in my stick house that was only 3 years old when I bought it...could have bought a trailer with all the funds I poured in to it to correct inexcusably shoddy workmanship.... But I'm not bitter :-)

Shouldn't have to - but for me, the joy it has brought me outweighs the frustrations at least a few thousand to one. Everyone's mileage varies - happy camping everyone!
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Old 10-04-2014, 07:17 AM   #28
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Supposedly approximately $10,000 of the price of a new RV is for re-work/warranty/touch-up. Why not build them better and charge $10,000 less?
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